Incidents reported on status page for Freeday https://status.freeday.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/068fb7ee2d5c15e29d5f8e0d3d438807.png https://status.freeday.ai/ en https://status.freeday.ai/incident/1048564 Thu, 03 Sep 2026 09:00:00 -0000 https://status.freeday.ai/incident/1048564#346b9c8f7b43e71c234ac2fdd1908fe5b7945b4c2b0eadbeaba3daf10c8b7ec9 The issue has now been resolved. https://status.freeday.ai/incident/1042487 Mon, 31 Aug 2026 07:38:15 -0000 https://status.freeday.ai/incident/1042487#4dc70910541f2e3a697d5c1e9713b15a27492d98f2f67ba173d6eea216bc2dfc platform recovered. https://status.freeday.ai/incident/1042487 Mon, 31 Aug 2026 06:13:24 -0000 https://status.freeday.ai/incident/1042487#c488d0d3d8462cd98bda1a0157378cce56b7f98664eff80bec8c7e0be3bb3142 platform went down. https://status.freeday.ai/incident/1027112 Mon, 24 Aug 2026 06:48:25 -0000 https://status.freeday.ai/incident/1027112#3861442c3399c61b8ee8f3de15c6fbc090afde57a7d8f189145e81797aa72586 platform recovered. https://status.freeday.ai/incident/1027112 Sat, 22 Aug 2026 09:00:16 -0000 https://status.freeday.ai/incident/1027112#e5af677a0fe8490083ba8fa44e4da9bfb84a4651b18e580d06d8f70c82ed51af platform went down. https://status.freeday.ai/incident/1024969 Fri, 21 Aug 2026 06:27:04 -0000 https://status.freeday.ai/incident/1024969#772e57c101baf24378cbb4d12443fc081f5cfa710a20bda97b460dfb12bcd93c platform recovered. https://status.freeday.ai/incident/1024969 Fri, 21 Aug 2026 05:30:11 -0000 https://status.freeday.ai/incident/1024969#d76c29c45e4d6f38e2111baaccdd180e6333aa4832c856c93d28865060f694c6 platform went down. https://status.freeday.ai/incident/1021089 Wed, 19 Aug 2026 10:21:00 -0000 https://status.freeday.ai/incident/1021089#55c82916206bf05ff0b7e6930c2f4e135ba4f827fbb0b57402e832d370cf7bf4 All issues have been resolved. https://status.freeday.ai/incident/1018721 Tue, 18 Aug 2026 07:25:07 -0000 https://status.freeday.ai/incident/1018721#497eb4554056ca58b371db4619289e3788981c3addff8cdb305cb6e0edec3a14 platform recovered. https://status.freeday.ai/incident/1018721 Tue, 18 Aug 2026 06:21:16 -0000 https://status.freeday.ai/incident/1018721#c39c38ea9f618d0f8083224d8640ed4fa096ae2b38f1d5f798bd7b1d96a45d3c platform went down. https://status.freeday.ai/incident/948057 Thu, 09 Jul 2026 08:33:12 -0000 https://status.freeday.ai/incident/948057#5eb8fc273833cefdbb3555b530be4571f4aef55f03bce6449989a08d13c81907 This issue is now resolved and the portal is fully operational. If you are still not seeing your metrics or digital-employee data, please refresh the page and it will display again. Thank you for your patience. https://status.freeday.ai/incident/948057 Thu, 09 Jul 2026 08:24:15 -0000 https://status.freeday.ai/incident/948057#5dfc8e09221cf2758468822a0ec3e5c59c3d866d3b57d6791220f317980b77d2 We have identified the issue and are actively working on a fix. We will post another update as soon as it is resolved. https://status.freeday.ai/incident/948057 Thu, 09 Jul 2026 08:20:48 -0000 https://status.freeday.ai/incident/948057#4c290203132dd582091810772fc67fc1d098869475f1b6000c8df320621e3da2 The portal is loading, but metrics and digital-employee data are not currently displaying. We are investigating and will post updates here. https://status.freeday.ai/incident/924471 Mon, 15 Jun 2026 13:23:00 -0000 https://status.freeday.ai/incident/924471#49dbaa2dd8721dc017f49386f8ba6f1e54b94636bf0eac48d3a6f924ddb9d8b2 We are currently experiencing an issue affecting our Customer Service chat assistant. In some cases, conversations that need to be handed over to a human agent may be delayed or not transferred correctly. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as the issue is resolved. https://status.freeday.ai/incident/918824 Tue, 09 Jun 2026 11:31:00 -0000 https://status.freeday.ai/incident/918824#e4231861c09840edc357cf96611bd0813baf7c9dfdc6fe05a318eee52b05cec9 The issue affecting our Customer Service — Chat has been resolved. The digital employee is now responding to customer messages as expected. https://status.freeday.ai/incident/918824 Tue, 09 Jun 2026 11:20:00 -0000 https://status.freeday.ai/incident/918824#92150cd8021ebfa1dbdda3408fbd57b00de976b7be60c8a7326322926fdb794d We are currently experiencing an issue affecting our chat assistant. Some messages may receive a generic "something went wrong" reply, and responses may be slower than usual. We have identified the cause and our team is actively working on a fix. We will provide an update as soon as service is restored. https://status.freeday.ai/incident/911875 Wed, 03 Jun 2026 10:37:00 -0000 https://status.freeday.ai/incident/911875#2a1ab49aab90bcbc0e23bd03e3c780301505c5649392e7f08809c2a80f68e24a The issue affecting our Customer Service — Chat has been resolved. The digital employee is now responding to customer messages as expected. We apologize for any inconvenience this may have caused. https://status.freeday.ai/incident/911894 Wed, 03 Jun 2026 09:42:00 -0000 https://status.freeday.ai/incident/911894#5de87cf31bdf1e44617e30a38e81f5d7dab5d8d5b68fcce273d78593b4e426b3 The issue affecting our Customer Service — Chat has been resolved. The digital employee is now responding to customer messages as expected. We apologize for any inconvenience this may have caused. https://status.freeday.ai/incident/911875 Wed, 03 Jun 2026 08:30:00 -0000 https://status.freeday.ai/incident/911875#be54ee05e9905a86f0d0d052d77ddeb06296b9e6e6a6083e441885a4d8540254 We are currently experiencing an issue affecting Customer Service — Chat. Customers who reach out via chat are not receiving responses from the digital employee at this time. Our team is actively investigating the cause and working to restore normal service as quickly as possible. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/910929 Tue, 02 Jun 2026 10:54:00 -0000 https://status.freeday.ai/incident/910929#74dfc99cf4f2d4ff00a45c1490cca789b804c0b246d74893e0608fc9f3c3a1fd A fix has been applied, and service is now recovering — normal responses should resume gradually over the next few moments. https://status.freeday.ai/incident/910929 Tue, 02 Jun 2026 09:45:00 -0000 https://status.freeday.ai/incident/910929#578b2a3de02a106dd3029824548e7ab4403cfee8cb719567455b27b2d7135c92 We are currently experiencing an issue affecting our Customer Service chat assistant. Some customers may receive an error message instead of a proper response when interacting with the digital employee. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/908210 Fri, 29 May 2026 17:05:00 -0000 https://status.freeday.ai/incident/908210#9027ed40e7cb6e9680aca2035c642657788a977703fece12ece981d489b6e465 Are services are nominal again https://status.freeday.ai/incident/908210 Fri, 29 May 2026 16:59:00 -0000 https://status.freeday.ai/incident/908210#12e71022c5a2758e8192f44ae14d1e83d9e8ce58513e2dcd247ec95c18d35455 The fallback is in place, this means performance is still degraded but everyone should get an answer. https://status.freeday.ai/incident/908210 Fri, 29 May 2026 16:21:00 -0000 https://status.freeday.ai/incident/908210#4e21fa9ade16d3dd242db072074d61bf1ade9fddc2d3fcca8bcfa6cbb5e85f4a We continue working on this by implementing alternative fallbacks as the current fallback is causing issues as well. https://status.freeday.ai/incident/908210 Fri, 29 May 2026 14:48:00 -0000 https://status.freeday.ai/incident/908210#601ea6cc224768a7f802ddbfbc4420299cdf87a1e369475363ce67038ab2a00d We are currently experiencing an issue affecting all our digital employees. Some tasks might result in an error or no response at all. This is happening intermittently and is caused by a problem with one of our external AI providers — our team has identified the cause and is working to restore normal responses. We will provide an update as soon as we have more information https://status.freeday.ai/incident/905649 Tue, 26 May 2026 13:58:00 -0000 https://status.freeday.ai/incident/905649#550a11e1e40dfc2f348e504ee540f69ab45509af1d87a2a9f9d3dbac3394bcf9 The issue affecting our Customer Service — Chat product has been resolved. For approximately 4 minutes, some chat assistants did not respond to end-user messages. The issue cleared on its own shortly after it began, and chat is now operating normally. We apologize for the inconvenience. https://status.freeday.ai/incident/905649 Tue, 26 May 2026 13:46:00 -0000 https://status.freeday.ai/incident/905649#c52bf794dbb90fc88ccfe6bf0eac425a6f35263275c98bd59bf76a168e601669 We are currently experiencing an issue affecting our Customer Service — Chat product. Some chat assistants may not be responding to messages from end users. Our team is actively investigating and will provide an update as soon as we have more information. https://status.freeday.ai/incident/898751 Mon, 18 May 2026 16:18:00 -0000 https://status.freeday.ai/incident/898751#67fb41c94be8497d2457e0f36b63a78d93ed40c5cef7e55afa1af5a11b024328 All voice services are up and running again. Thank you for your patience. https://status.freeday.ai/incident/898751 Mon, 18 May 2026 16:13:00 -0000 https://status.freeday.ai/incident/898751#9e84222a989b953927f8c8a996a213250d203374b85a6ba98a183053fe9dd942 Currently still experiencing degraded performance due to an issue with one of our suppliers. We will keep monitoring the situation and keep you informed. https://status.freeday.ai/incident/898751 Mon, 18 May 2026 12:55:00 -0000 https://status.freeday.ai/incident/898751#e7112d02fce613d8cd74f8799222df8ce28a528fd1039e0e4e9b663fd4fe0754 We are currently experiencing an issue affecting our Voice product. Voice assistants may be slow to respond or temporarily unavailable. Our team is actively monitoring the situation and working with the supplier to restore normal service. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/893910 Tue, 12 May 2026 10:34:00 -0000 https://status.freeday.ai/incident/893910#e84a0f2d16c5aacc4ddd1c3266f55c3d58ddb4ca4474973f1ae499296908a959 The issue causing widget settings to be unavailable has been resolved. The chat assistant is now loading and functioning as expected. We apologize for the inconvenience caused during this period. https://status.freeday.ai/incident/893910 Tue, 12 May 2026 08:30:00 -0000 https://status.freeday.ai/incident/893910#7dda86dbe3b73670e6d27d46ebe313864ff9dfe2b82addb4b9cd11971bf7ba2c We are currently experiencing an issue affecting our Customer Service — Chat product. Widget settings are unavailable, which may prevent the chat assistant from loading or displaying correctly for end users. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as possible. https://status.freeday.ai/incident/887972 Tue, 05 May 2026 10:25:13 -0000 https://status.freeday.ai/incident/887972#9ac220a4f27e8c300df5e322665be055eade728bd9fafc5cb68ffc5ac99e52e4 webchat recovered. https://status.freeday.ai/incident/887972 Tue, 05 May 2026 10:02:57 -0000 https://status.freeday.ai/incident/887972#02f9a4b25475d3216b224c5a542025ad1a3ac5cb42833f410c9fde8a23288e98 webchat went down. https://status.freeday.ai/incident/887011 Mon, 04 May 2026 14:00:21 -0000 https://status.freeday.ai/incident/887011#129f0881a69841a4aad56b83d35642d32abeaf0a0f1718b09fcde7c744c224e2 Maintenance completed https://status.freeday.ai/incident/887011 Mon, 04 May 2026 13:00:21 -0000 https://status.freeday.ai/incident/887011#ae4bea88412e99bdbb17eba8ebc409968cf5aa0582514aebe084ea40e7e6bc84 Our portal needs to switch DNS setup which might incur some small downtime. https://status.freeday.ai/incident/873041 Thu, 16 Apr 2026 12:50:00 -0000 https://status.freeday.ai/incident/873041#69ec7ddbbba9884beedce5e8a6d78fd89c2de196a63036be3f8f40e25814443f The issue causing slower than usual response times for our digital employees has been resolved, and performance has returned to normal. We will continue to monitor the situation closely to ensure stability. We apologize for any inconvenience this may have caused. https://status.freeday.ai/incident/873041 Thu, 16 Apr 2026 12:17:00 -0000 https://status.freeday.ai/incident/873041#0d4390a5f9b85cd0bf89fb4ce2d31ed63887cce0e59c44fe69f0a29782e021e4 We are currently experiencing an issue affecting our Customer Service — Chat. Some customers may notice that the digital employee is taking significantly longer than usual to respond, or is not providing answers at all. We have identified the cause of the slowdown and our team is actively working on a fix. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/872968 Thu, 16 Apr 2026 09:55:00 -0000 https://status.freeday.ai/incident/872968#d771aa711941e58efce9a24c0bdfa31f1120783ecb27547692db4c2365be3c83 The issue was resolved and additional alerts are in place. https://status.freeday.ai/incident/872968 Thu, 16 Apr 2026 09:10:00 -0000 https://status.freeday.ai/incident/872968#55555c34f373485ea4e7e2f0e2c33142be84c0fec290055e6a69b9888b1c580a Due to increase in security policies these two channels are not 100% available. https://status.freeday.ai/incident/855489 Mon, 23 Mar 2026 13:05:00 -0000 https://status.freeday.ai/incident/855489#d820ec204442715b7ac4a56982b6a873cb0555ce8fb5ae36502fa134d726fa12 All Freeday services have been restored and are now operating normally. Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are functioning as expected. We will continue to monitor the situation closely to ensure stability. https://status.freeday.ai/incident/855479 Mon, 23 Mar 2026 12:56:40 -0000 https://status.freeday.ai/incident/855479#5b4b149c5970bd3070b394dac281ac216329bc7b461bb8c867e63fbb4dadbbd1 platform recovered. https://status.freeday.ai/incident/855489 Mon, 23 Mar 2026 12:45:00 -0000 https://status.freeday.ai/incident/855489#f5250d88681f5af170a7ccb1a4fdb1cf9013714af949c91165dabe201d8a1015 We are currently experiencing a platform-wide outage affecting all Freeday services. Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are currently unavailable. Our team is actively investigating the issue and working to restore service as quickly as possible. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/855479 Mon, 23 Mar 2026 12:39:21 -0000 https://status.freeday.ai/incident/855479#4e18f25c611423f4f1b10deffbd5e8c5fa5a41bec8a88a69443955102413746e platform went down. https://status.freeday.ai/incident/851940 Thu, 19 Mar 2026 15:33:00 -0000 https://status.freeday.ai/incident/851940#128d7f145bf9138b3bbdeeab8b4d46424fc88362161cdf294cca3667e5b5f7d6 The problem has been resolved. https://status.freeday.ai/incident/852874 Thu, 19 Mar 2026 12:41:00 -0000 https://status.freeday.ai/incident/852874#8c7156ef3580b3ed71af9ebc73cd8cab186895f321e6a8390877c92e5c836187 Portal is back up ✅ https://status.freeday.ai/incident/852874 Thu, 19 Mar 2026 12:03:00 -0000 https://status.freeday.ai/incident/852874#b113e2d22db6ec494b4d3455f832c327d7cc0ddbff4e1188094bee655a4db86d Portal is currently down due to a security headers issue. On it! https://status.freeday.ai/incident/851940 Thu, 19 Mar 2026 09:04:00 -0000 https://status.freeday.ai/incident/851940#6c58df3e5130138225583dd6f4c9cf8b0f548b62e2d6dbeee515070bd2bedc34 We are currently experiencing a recurrence of the issue affecting digital employees. You may notice slower response times across Chat, Email, Voice, Invoice processing, and Document processing. Our team is actively investigating and working to stabilize latencies. We will provide another update as soon as we have more information. https://status.freeday.ai/incident/851940 Wed, 18 Mar 2026 17:07:00 -0000 https://status.freeday.ai/incident/851940#fc161aa8231389ba93a806dcf60d9e7f12e994425b4747ee8d907371ef8b61ac Response times for digital employees have returned to normal levels. We have implemented adjustments and are continuing to closely monitor performance to ensure stability. While we are confident the issue is resolved, we will keep an eye on the system. https://status.freeday.ai/incident/851989 Wed, 18 Mar 2026 10:25:00 -0000 https://status.freeday.ai/incident/851989#a4b7bb1526679b52f8f48096328fb30b9b43b5733671958381c07413e1d6e9a9 The problems have been resolved and we are fully operational again. https://status.freeday.ai/incident/851989 Wed, 18 Mar 2026 09:50:00 -0000 https://status.freeday.ai/incident/851989#f5eb3de9d1151a3728f54bf0506065bdc9a413e2fab772f538419b8e7d2ff5cb We are currently experiencing problems with our Digital Employees. The problem has been found and a solution is being deployed. https://status.freeday.ai/incident/851940 Wed, 18 Mar 2026 09:19:00 -0000 https://status.freeday.ai/incident/851940#e283b102c094cc8916cacca25bb75ac692bd4ba80183815d114f7b00a76da400 We are seeing a recurrence of the earlier issue affecting digital employees. You may again notice slower response times across Chat, Email, Voice, Invoice processing, and Document processing. Our team is actively investigating and working to restore normal performance as quickly as possible. We will share another update shortly. https://status.freeday.ai/incident/851940 Wed, 18 Mar 2026 08:33:00 -0000 https://status.freeday.ai/incident/851940#9cd587a36475f72dcc3e16c9758daf85050e725f367ea3016f79995baedce931 We are still experiencing an issue affecting digital employees. You may notice that responses from your digital employee are taking longer than usual — in some cases up to a few minutes. We are actively monitoring the situation and working to restore normal response times. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/851940 Wed, 18 Mar 2026 07:00:00 -0000 https://status.freeday.ai/incident/851940#dbe81cf543668de5ec5b17d33218ec90bec0d0982aa1604015492e3fdffa9734 We are currently experiencing an issue affecting digital employees. You may notice that responses across Chat, Email, Voice and Document processing are slower than usual, with delays in some cases. Our team is investigating the cause and working to restore normal response times as quickly as possible. We will provide another update as soon as we have more information. https://status.freeday.ai/incident/850246 Mon, 16 Mar 2026 08:18:00 -0000 https://status.freeday.ai/incident/850246#c4c2b296f32e649b5da2f83a2c5e17c9f328ffae18dba71e22b9440f9c99d58e The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible. https://status.freeday.ai/incident/850246 Mon, 16 Mar 2026 08:11:00 -0000 https://status.freeday.ai/incident/850246#eddf0fbed53e25f0b0caf57c110e84f8550ce6ef01c7dcbea856436a8707350b The root cause has been identified, rollback & a fix are underway. https://status.freeday.ai/incident/850246 Mon, 16 Mar 2026 08:02:00 -0000 https://status.freeday.ai/incident/850246#f374503903307fd5052a73b469455a259564e0d6eb965915f68d23837aa02b78 We are currently experiencing an issue affecting the webchat. Customers may see the chat assistant fail to load on your website. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as we have more information. https://status.freeday.ai/incident/845924 Tue, 10 Mar 2026 11:00:00 -0000 https://status.freeday.ai/incident/845924#ae9887040ade215c921a1f7f6d82006d9c260232ed5159a99ca36cd874f22219 The issue has been resolved and alerting is being put in place. https://status.freeday.ai/incident/845924 Tue, 10 Mar 2026 09:41:00 -0000 https://status.freeday.ai/incident/845924#6164dbb615a90e2720d04b578d8759fe35e110daecdb1a048eefc1dee8a7ef81 We have identified the cause of the issue affecting our Voice service and are currently rolling out a fix. Incoming calls may still not be answered while the fix is being applied. We will provide an update once the service is fully restored. https://status.freeday.ai/incident/841001 Thu, 05 Mar 2026 09:43:00 -0000 https://status.freeday.ai/incident/841001#0100c9922a2ff1a63bf9a61e9d3f1068ba1a37c68d6b5626599cd6c94abb8cdc The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience. https://status.freeday.ai/incident/841001 Thu, 05 Mar 2026 09:08:00 -0000 https://status.freeday.ai/incident/841001#a7cd20dce11caa0b07b0cfa514df070835a56560000dcc8ef4967c4f7a3cbe54 We have fixed the issue and see the emails and KYC slowly picking up. We will continue to monitor until the everything is fully operational. https://status.freeday.ai/incident/845924 Thu, 05 Mar 2026 08:00:00 -0000 https://status.freeday.ai/incident/845924#5e8276dfb211000be19fe8066245e5fb31ddc7d41977e9268e3645a273f6de7f We are currently experiencing an issue affecting our Voice service. Incoming calls may not be answered by the digital employee at this time. Our team is actively investigating and will provide an update as soon as we have more information. https://status.freeday.ai/incident/841001 Thu, 05 Mar 2026 06:39:00 -0000 https://status.freeday.ai/incident/841001#ff16e55dc7212ab0dd968782c347ab6213f3efe4056ffb06fc0df8e5b0daeb44 We are seeing delays with processing of emails, invoices and KYC documents. Our mechanism that determines whenever your email is an invoice or a reminder is relying on a 3rd party component (Azure cloud) which is experiencing issues. We have located the issue and preparing a fix. https://status.freeday.ai/incident/840144 Wed, 04 Mar 2026 15:57:00 -0000 https://status.freeday.ai/incident/840144#11c2946c5648f2276a47cdd283fcf4677bbe07a0eac70fc284ccc0ad8b40444c The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally. Our team will continue to monitor the platform to ensure everything remains stable. https://status.freeday.ai/incident/840144 Wed, 04 Mar 2026 14:49:00 -0000 https://status.freeday.ai/incident/840144#41c9e4315a0da36819a5ff0ba26bd75f080273afbafd8b417045af8e256ce63c We have identified the cause of the issue and are currently working on a fix. https://status.freeday.ai/incident/840144 Wed, 04 Mar 2026 13:20:00 -0000 https://status.freeday.ai/incident/840144#f3fef15e50460ba4e4d6c137f303eace44eb1568e0def071fff1c1736407a68e We are currently experiencing an issue with our KYC verification service. As a result, identity verification may not work at the moment. Our team is investigating the issue and working to restore the service as quickly as possible. We will provide another update soon. https://status.freeday.ai/incident/838876 Tue, 03 Mar 2026 11:25:00 -0000 https://status.freeday.ai/incident/838876#221a53843c1bed90940267a5a5c3bf693ba49a8457a33964a55352f8649bc020 The issue has been resolved. Portal metrics are now displaying correctly. https://status.freeday.ai/incident/838876 Tue, 03 Mar 2026 11:02:00 -0000 https://status.freeday.ai/incident/838876#c436d0a1b8f62b65343e22b732becb8a1e2eda2317114f06e56a9be75b145c9f Portal is currently displaying incorrect values (all metrics showing as 0). We are investigating the issue. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 08:58:01 -0000 https://status.freeday.ai/incident/838369#5ae3dc968c9714a7ed53d547f0b2e9341a2b5844926ba0f65466e587ec651a25 skills recovered. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 08:50:52 -0000 https://status.freeday.ai/incident/838369#5879aff7d7f2469776bfb3bc08bea8e8ed155c6418309a23327ff8b9bda8ab31 skills went down. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 07:44:17 -0000 https://status.freeday.ai/incident/838369#a6f85ad3d247761cf180d12a2cd5e98e8ab76e374f96246bd15f74d0bfe1c3e5 skills recovered. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 05:41:43 -0000 https://status.freeday.ai/incident/838369#79b3c957207878cf774896b66aa4215ef1d6b20c84108a6b083be9227d442b73 skills went down. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 02:04:40 -0000 https://status.freeday.ai/incident/838369#e65d1263138721d6ac06bc59895e5d4a5eee2560068b0adf74942d1273814b60 skills recovered. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 01:57:52 -0000 https://status.freeday.ai/incident/838369#e28c0b2a3a5cedce3add16ad8b489f0cbbe27fa7c7e959cb687d9b7e74534e4e skills went down. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 00:14:55 -0000 https://status.freeday.ai/incident/838369#a2a6d5634b722bc4e6096b65f335e68b98d949a024ffabf1770d068e389b20d5 skills recovered. https://status.freeday.ai/incident/838369 Tue, 03 Mar 2026 00:02:46 -0000 https://status.freeday.ai/incident/838369#7466a551ccd10cc8929a90ec0af2f2991037421cd47590b7bf91ca868c67565b skills went down. https://status.freeday.ai/incident/837916 Mon, 02 Mar 2026 21:41:43 -0000 https://status.freeday.ai/incident/837916#4e876905a085cc138ef5646f4054ae74339e6f07a85fe1ff787e55e81375cb74 skills recovered. https://status.freeday.ai/incident/837916 Mon, 02 Mar 2026 19:57:40 -0000 https://status.freeday.ai/incident/837916#0d78bcdbc9537f33a8667a735d565d7a3dde3dbd909d5c1fe7afdf70ec6a3379 skills went down. https://status.freeday.ai/incident/837916 Mon, 02 Mar 2026 14:40:28 -0000 https://status.freeday.ai/incident/837916#a9accbdb787336412817d6d34428925871b0112a0015320e64e5ffa8a6e831f7 freeday.ai recovered. https://status.freeday.ai/incident/837916 Mon, 02 Mar 2026 14:15:26 -0000 https://status.freeday.ai/incident/837916#ebf54ba8ac3ac813ffce32aad68ca77c283d06a611eb568382dadac2d062a5a1 freeday.ai went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 07:25:02 -0000 https://status.freeday.ai/incident/829162#aee11173f9148c66fa5e399dc8d8e51de4e3a5280c3c5bb29c62614a0393b6b0 platform recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 07:22:39 -0000 https://status.freeday.ai/incident/829162#81a39e6446c3d1187c3d276c03ac9c9b82abcc58e6737f4454a475ca21173d87 platform went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:58:41 -0000 https://status.freeday.ai/incident/829162#e11d74de77b3cb044c647601d048a5799b41e6ac282fd8b28620d6bd23b37b5d conversations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:53:56 -0000 https://status.freeday.ai/incident/829162#a2da1bde834e95eb74a31fc574cb49c8bfec0bad3626de61393d7a9ae26952b7 integrations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:50:53 -0000 https://status.freeday.ai/incident/829162#e9ee68a8adfba2bb930a1a71981ac7a7fd19df277e3f7a30ca2e8d957cdab3c5 integrations went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:40:45 -0000 https://status.freeday.ai/incident/829162#69cd85dc0b2002572f238ac6c8b709d7ac7fbf504501f7b86a7dd9b9ba5d5948 conversations went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:37:17 -0000 https://status.freeday.ai/incident/829162#aa3325e8d675fc701914136046dfd7b33e3e4afcd74f74f86c997a6645aea422 platform recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:32:25 -0000 https://status.freeday.ai/incident/829162#0a6f40d2dc7f3dfed89bbf0af008d2d3029eccff29f2ad1c9418ee27bda04b05 platform went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 06:01:23 -0000 https://status.freeday.ai/incident/829162#7b2344b1beefd7cd5240b949b708ec4af6a2a5a00f8643296b0801ae00e1b5ec platform recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 05:58:16 -0000 https://status.freeday.ai/incident/829162#99ee40054f9fd72d10ae2e245645033edbea9b058e80194e3b3c6093882b3a72 platform went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 04:58:45 -0000 https://status.freeday.ai/incident/829162#3a5fd4851c1cc3df41ba6b6a2c2fa1283134f19b116fc1dc6897aa7a8fe96de5 conversations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 04:51:42 -0000 https://status.freeday.ai/incident/829162#a530d1cd0d596e991a4dac2dbf106aa4a33aed4606d20937ad183ca0997da97d conversations went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 03:13:50 -0000 https://status.freeday.ai/incident/829162#e9608106cf8f762931c61b0271a4b8086e6fd0dc838e75e7ae0eff57e5d83650 conversations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 03:10:43 -0000 https://status.freeday.ai/incident/829162#3326ac2dd8e2f68f3b831fe95d375a5ea76eb73b492eaff9947f0de2d69be16e conversations went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 02:51:21 -0000 https://status.freeday.ai/incident/829162#1f7d900adc6a84d0fad3eb43adf2eef3fc181fefffe1ab7c5c2a635cbd9da64f platform recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 02:18:48 -0000 https://status.freeday.ai/incident/829162#98e3ca45f6148693d1f6c087e69f7cfb7795e0cbc5cb0c28e916478999726d54 conversations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 02:10:42 -0000 https://status.freeday.ai/incident/829162#4e8c7fbd3ee2794dc323ae62e910b8bc74add4c407dff476fff89dd935dc16e2 conversations went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 02:09:17 -0000 https://status.freeday.ai/incident/829162#80a12efc6d5d7e30d379106d1c5427bfbfccde66e17d34a5876bca4a76ebdb9e platform went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 01:59:22 -0000 https://status.freeday.ai/incident/829162#516b071ea1c304d5f89e1d5cd55afb82bbe7a86644305da7f2d50bae658acddc platform recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 01:43:11 -0000 https://status.freeday.ai/incident/829162#871b8b2e0b2af801e32e8eda0efce8075d10d97041509e52bebbde588568f74a platform went down. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 01:23:39 -0000 https://status.freeday.ai/incident/829162#6302128812ab5b1112704cc1800bbcf254d7eb3bdc96ffc64737c20d3098e95e conversations recovered. https://status.freeday.ai/incident/829162 Fri, 20 Feb 2026 01:15:48 -0000 https://status.freeday.ai/incident/829162#d254addf9dca0873c4142390525451eef09c9adba5bbab171ad70b6642be66fd conversations went down. https://status.freeday.ai/incident/826531 Mon, 16 Feb 2026 13:00:00 -0000 https://status.freeday.ai/incident/826531#e615c17999b775f79ef9797828cd7969a8520b0af820a1270bdf5aa728fa4476 We have identified the cause and rolled back the change. All systems are now operating normally. We will continue to monitor performance to ensure everything remains stable. https://status.freeday.ai/incident/826531 Mon, 16 Feb 2026 12:28:00 -0000 https://status.freeday.ai/incident/826531#2c568d26a6669bc15b1ad92eedeeed6c19ea7bd4ea3d2cd19eb16a178d4eeb3a We experienced temporary performance degradation following a recent system update. This primarily affected parts of our image classification functionality. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:29:11 -0000 https://status.freeday.ai/incident/824499#728529b0ef9f8b13bd7efc5f0e94966cd74e989a6b0e985b29841e0be1775d4b platform recovered. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:28:49 -0000 https://status.freeday.ai/incident/824499#26a722761b014f771342e14d03b24b86b335a4350328d7d4630beef09ee01f02 skills recovered. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:27:40 -0000 https://status.freeday.ai/incident/824499#544b837a52e015f45125b33c55b85a6ce554e745698799ec75a0e3a15735af75 webchat and integrations recovered. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:23:40 -0000 https://status.freeday.ai/incident/824499#340ef63b3739d4673c85509d781429bc5a94eac0d6d50c982787435147802e05 webchat and skills went down. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:22:47 -0000 https://status.freeday.ai/incident/824499#673aefdd995a7aada1f9d0eeff6536dde02290f81e1d359ac9d66d2ca2f24f6b integrations went down. https://status.freeday.ai/incident/824499 Fri, 13 Feb 2026 01:22:11 -0000 https://status.freeday.ai/incident/824499#436baeb4cddc0a5d7d9f0492865642d04ab12a460fefd1514e0faae191befe5d platform went down. https://status.freeday.ai/incident/823936 Thu, 12 Feb 2026 09:38:00 -0000 https://status.freeday.ai/incident/823936#b0f5f2b82c94ae7eec73452b39f660cd41da84202b9ae2f6fac40bda4375056a Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix https://status.freeday.ai/incident/824011 Thu, 12 Feb 2026 09:00:00 -0000 https://status.freeday.ai/incident/824011#ff445545370b7a82917ec0b732ce3faf1d2e58930ba073f1da91b6e834d893b3 We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response. The root cause has been identified, and we have rolled back the recent change to resolve the issue. https://status.freeday.ai/incident/822476 Tue, 10 Feb 2026 13:07:00 -0000 https://status.freeday.ai/incident/822476#61720bf642d8a91ecc3b183c1aa2005806fbb2b16a392572dea5acef06650dbd We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online. https://status.freeday.ai/incident/822476 Tue, 10 Feb 2026 12:36:00 -0000 https://status.freeday.ai/incident/822476#125f2ad1fac579ffe8bee3f18c165ab25e0117fc5a0c0ca5f2139b00617641da Some of our conversational agents are unavailable at the moment. We aware and investigating the issue. We will update the page as soon as we know more. https://status.freeday.ai/incident/821847 Mon, 09 Feb 2026 16:18:00 -0000 https://status.freeday.ai/incident/821847#d91518c042028546b3fa56c5320e71d35c6c9d3b04499cee07036c1e31ca52f7 We have resolved all issues. Thank you for your patience. https://status.freeday.ai/incident/821847 Mon, 09 Feb 2026 15:59:00 -0000 https://status.freeday.ai/incident/821847#daf8fafff15905b4181c333830f7db4ee30aaf9254be1707e99c8d25cd9bc706 Messages containing a file are not being processed https://status.freeday.ai/incident/819592 Fri, 06 Feb 2026 02:28:47 -0000 https://status.freeday.ai/incident/819592#d78f13bd45d58dc6bce29edca7aedd50377f14331af7d0d6c4a7fd22e505ed27 conversations recovered. https://status.freeday.ai/incident/819592 Fri, 06 Feb 2026 02:21:00 -0000 https://status.freeday.ai/incident/819592#365f2da451973238c7c6a56208a107787ad89aebf6bf8d87d520c1eaeb837596 conversations went down. https://status.freeday.ai/incident/813632 Wed, 28 Jan 2026 14:32:00 -0000 https://status.freeday.ai/incident/813632#49866f4ddcfb53063f2a69b231b1de832836177f545a0d0bd72a2cdd7a99837a Portal is experiencing slow performance when retrieving details on interactions and may occasionally return empty results. We're working on resolving the issue, and the portal will be performing normally again very soon. https://status.freeday.ai/incident/813487 Wed, 28 Jan 2026 11:30:00 -0000 https://status.freeday.ai/incident/813487#80d45f849e7d8c8d4c855973f6ca21400e85a90903acbd1f7ec7554fb6637d3a The issue has been identified and a fix has been applied. All services are now operating normally. We will continue to monitor the situation. https://status.freeday.ai/incident/813487 Wed, 28 Jan 2026 10:47:00 -0000 https://status.freeday.ai/incident/813487#a235410a2107354d0b6a09b149bf111c7036709013d71b2671545e5923b87fc8 All services are currently experiencing degraded performance and slower response times. We are investigating the issue and will provide updates as soon as possible. https://status.freeday.ai/incident/812629 Tue, 27 Jan 2026 15:18:00 -0000 https://status.freeday.ai/incident/812629#75f1f25d187393630d030a26afd4ac0e059662ffcc0fb4426fcfc66a48035a15 he performance issues caused by a third-party service have been fully resolved. OpenAI has confirmed that availability has stabilized, and chat and email functionality are now operating normally. https://status.freeday.ai/incident/812629 Tue, 27 Jan 2026 11:08:00 -0000 https://status.freeday.ai/incident/812629#8cc5a9398240192627183aacba8c275c808cf88ff0f98ccafad73b847a7be5e7 We are experiencing degraded performance due to an issue with a third-party service. OpenAI is currently reporting intermittent availability issues, which may impact chat and email functionality. https://status.freeday.ai/incident/792382 Mon, 22 Dec 2025 11:09:00 -0000 https://status.freeday.ai/incident/792382#3eb1dce62569e1da3ef5fa8ef619343b519ed71471b497c9b9c241bf66e64a31 We found the issue and resolved it. Our digital employees are processing outlook emails again. https://status.freeday.ai/incident/792382 Mon, 22 Dec 2025 10:35:00 -0000 https://status.freeday.ai/incident/792382#7156935eb04125ac0858fa0b5969c8a1dfa08d319ddbd5b42afde903db8e5bb2 We are currently experiencing an issue where incoming emails via Outlook are not being picked up by our digital employees. As a result, tasks such as email sorting, invoice processing may be delayed. https://status.freeday.ai/incident/790574 Fri, 19 Dec 2025 03:20:00 -0000 https://status.freeday.ai/incident/790574#01289153735366a8b9a45e40ac08320a0ec422fde663e3354446fdd2c19a4894 The issue has been resolved. All services are back online. Thank you for your patience! https://status.freeday.ai/incident/790574 Thu, 18 Dec 2025 11:46:00 -0000 https://status.freeday.ai/incident/790574#14baa094bf50b275654eed5f6ce6e368d43f6f6ec483be7043d71bc529eb041b We are currently experiencing an issue where users are unable to access the portal after logging in. Although the login confirmation appears successful, the dashboards are not displayed. We are actively investigating and working on a fix. https://status.freeday.ai/incident/782353 Mon, 08 Dec 2025 15:50:00 -0000 https://status.freeday.ai/incident/782353#dc20d45369c2e7bf98924cdd4e337ff413eee20089ce85491baa1e715950a7f5 We have deployed a fix and systems are back to normal. https://status.freeday.ai/incident/782353 Mon, 08 Dec 2025 15:36:00 -0000 https://status.freeday.ai/incident/782353#86b17425dcef269dd2c8359f44a827e58a4f75b9365445c9d2bb50e47ebf812c We are currently experiencing degraded performance due to a similar issue with our external service providers. As a result, some of our services may load more slowly than usual. We are deploying a fix as we speak and we are monitoring the situation closely and will provide updates as more information becomes available. Thank you for your patience. https://status.freeday.ai/incident/782220 Mon, 08 Dec 2025 12:48:00 -0000 https://status.freeday.ai/incident/782220#46fef9e43374c47f5848a9666efa0534b7265bdf62de3e835b45313c3c3ed666 Unfortunately one of our providers had a bug resulting in a misconfiguration leading into delays in our responses. https://status.freeday.ai/incident/782220 Mon, 08 Dec 2025 12:26:00 -0000 https://status.freeday.ai/incident/782220#32ef86086018960fcaad2ccad60ef5122d80a223c603d48a7225598c86688c68 We are still experiencing degraded performance due to issues with one of our external service providers. We are also looking into a temporary solution and we will continue to monitor the situation closely. Thanks again for your patience. https://status.freeday.ai/incident/782220 Mon, 08 Dec 2025 10:03:00 -0000 https://status.freeday.ai/incident/782220#282c20d22bd9dda28da70091592dfb02707c81de99ae048ea1f5006e9ab8103d We are currently experiencing degraded performance due to issues with our external service providers. As a result, some of our services may load more slowly than usual. We are monitoring the situation closely and will provide updates as more information becomes available. Thank you for your patience. https://status.freeday.ai/incident/780195 Sat, 06 Dec 2025 08:54:00 -0000 https://status.freeday.ai/incident/780195#7c9749aed3e2df21d6baecae3554c8d70113c0213557735737ab9c99fa683864 The external services have recovered and our system is fully operational again. https://status.freeday.ai/incident/780195 Fri, 05 Dec 2025 15:31:00 -0000 https://status.freeday.ai/incident/780195#8895f2e16c93f90d31293c350f987e873309a16a79c0c4083a1bd486d887d81f We are still experiencing issues, and some services may be slow or intermittently unavailable. We’re continuing to investigate and will provide more updates as we learn more. https://status.freeday.ai/incident/780195 Fri, 05 Dec 2025 14:51:00 -0000 https://status.freeday.ai/incident/780195#b2f4dd2b1e754b0493de3e8d299af20e9e20a3025eaaf9f9d7fc44f8d11e1841 The external service issues have been resolved, and our services are now operating normally. Thanks for your patience! https://status.freeday.ai/incident/780195 Fri, 05 Dec 2025 08:49:00 -0000 https://status.freeday.ai/incident/780195#0495aeeb6eebe122c5e7b67987142bdecbfa54557f14921e17944376791209d9 We are currently experiencing degraded performance due to issues with our external service providers. As a result, some of our services may load more slowly than usual. We are monitoring the situation closely and will provide updates as more information becomes available. Thank you for your patience. https://status.freeday.ai/incident/773199 Mon, 24 Nov 2025 14:30:00 -0000 https://status.freeday.ai/incident/773199#7ae8a7a62b4a24c20e4aed926c20e1a24e8f6e85298c7a967d0abe8a1e86897f The services are now back to full capacity. https://status.freeday.ai/incident/773199 Mon, 24 Nov 2025 14:12:00 -0000 https://status.freeday.ai/incident/773199#f752db355ece516224ad4092383a67b89c0f7af8faf088a1b1ad2e2b244b743b We are experiencing slow replies on our customer service solution. We are working to solve the problem. https://status.freeday.ai/incident/773078 Mon, 24 Nov 2025 13:30:00 -0000 https://status.freeday.ai/incident/773078#cd89af0dbf4db86be8b892eb1526c745f7c891b1fae82e9ea1c9ded3095f34c9 After closely monitoring for the past hour, we see that our services have been fully restored. All systems are processing as usual. Apologies for the inconvenience caused. https://status.freeday.ai/incident/773078 Mon, 24 Nov 2025 11:46:00 -0000 https://status.freeday.ai/incident/773078#b21ad0bd223cba2974b6b75b05d4f127365298ed434a05cb0f139519ed396115 We are rolling out a fix. In a few minutes services will start recovering. We are monitoring the situation until everything is fully operational. https://status.freeday.ai/incident/773078 Mon, 24 Nov 2025 10:30:00 -0000 https://status.freeday.ai/incident/773078#8b28ce2e47692196a54fa1346d545d7b9385aa75e94deaadef3fe106294335b8 We are experiencing degraded performance on our services. We have identified the root cause and are working on recovery of services. https://status.freeday.ai/incident/773078 Mon, 24 Nov 2025 10:10:00 -0000 https://status.freeday.ai/incident/773078#8ace32999372ee7b51f6113a53d1a5b9bd5f3d9643303671006f96eb51b5a5f8 skills went down. https://status.freeday.ai/incident/770056 Wed, 19 Nov 2025 09:36:00 -0000 https://status.freeday.ai/incident/770056#12db64b2dcf5b201c3dd12dbdc771da91996c07b19d648df88a666fa3e0750d8 The issues has been resolved and invoices are processed as usual. https://status.freeday.ai/incident/770056 Wed, 19 Nov 2025 08:59:00 -0000 https://status.freeday.ai/incident/770056#6845be471d16514aed361ebce2453fc179b6f6f398f56616c3f43320debb0325 We have noticed a degraded performance in our accounts payable solution. We are investigating this now. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 15:00:00 -0000 https://status.freeday.ai/incident/768913#f4f56aefd576e53f0ef88c65250e8a5ef292d5ba4c4255b09c7a7b5e7413de23 The issue was resolved, we will investigate improving our tools to cope with these of downtimes. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 14:38:00 -0000 https://status.freeday.ai/incident/768913#96929242eaa7b4cbf1bcc2b5713fab695ebe68707279c67fc58ba15cbbdab2a4 We are seeing strong recovery without drops. We will be back to confirm as soon as we are completely confident. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 14:33:00 -0000 https://status.freeday.ai/incident/768913#68baff57bcd0621aa293d7c821d947e05c8b33977fafd3a04d87931d76932838 We are noticing very slow recovery, again please bear with us. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 14:05:00 -0000 https://status.freeday.ai/incident/768913#0a601a5be52effb86e9723be07c6b8cd692c55d15b20fe974c05287dd779da68 We do not have more information to share at the moment. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 13:26:00 -0000 https://status.freeday.ai/incident/768913#a6b323035073c5b0edff75245e0a85a52a5e3aa2faec056101eaf67cfaad53d0 Unfortunately still see sharp drops compared to regular traffic. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 13:10:00 -0000 https://status.freeday.ai/incident/768913#08b9271923accb05cff6eed02310eddb1a4266bcf8ffc8712569f1e497cd6a05 The issue in our suppliers systems has been identified and a fix is underway. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 13:02:00 -0000 https://status.freeday.ai/incident/768913#509faf420f332b3f6a65ed3e14397ae47d15ac330d2984f3263272a724342634 Unfortunately there are still intermittent issues, please bear with us. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 12:45:00 -0000 https://status.freeday.ai/incident/768913#f005c50b4fddfc58ff6e91f1a5503913ccc7c4bdf91f5ddc41c9f6afca5ab5a0 We are still observing intermittent issues, but traffic is recovering to normal levels. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 12:05:00 -0000 https://status.freeday.ai/incident/768913#bf09063e5e38fb9381f45f97d49e127aa2339c5be5f794764eb642fec9ea3eb8 Our services have started to recover but we cannot guarantee 100% availability yet. https://status.freeday.ai/incident/768913 Tue, 18 Nov 2025 11:31:00 -0000 https://status.freeday.ai/incident/768913#0b2c7f39e06cff89804c41c51e1b2ee23f8d8a23fc31f4ab2fe685a8a71106f7 All services are currently impacted by the Cloudflare outage. Either they cannot be reached themselves or they cannot reach other services. The impact is hard to quantify at the moment. https://status.freeday.ai/incident/757751 Tue, 04 Nov 2025 13:37:00 -0000 https://status.freeday.ai/incident/757751#38eaa0ffd68edf47a7365fb9abf4932ad1d3f9b516fc809c8ce4010d39fbec2f The issue has been resolved. https://status.freeday.ai/incident/752756 Wed, 29 Oct 2025 08:29:00 -0000 https://status.freeday.ai/incident/752756#3566256d8455ebea8b13333121842190191d74004f02711bc316bdcce9f8acc9 The external system is now operational and are digital employees are in full swing. https://status.freeday.ai/incident/752756 Tue, 28 Oct 2025 07:49:00 -0000 https://status.freeday.ai/incident/752756#b6f59c2b5d309954f37f1521080dd1a1f155e7385051ae73d7b0cb83a1b7fced One of our external systems is experiencing a degraded performance. This means that our digital employees might be slower in responding in chats or processing your invoices. The customer portal is slower in displaying your data. We are monitoring the situation and will provide updates. https://status.freeday.ai/incident/747170 Tue, 21 Oct 2025 09:03:00 -0000 https://status.freeday.ai/incident/747170#05e6a15cc3ad4cc5c725e62113eb764ba0842e95e07c7fcc147bd78eebaca588 All services are back online. AWS issues have been resolved. https://status.freeday.ai/incident/747170 Mon, 20 Oct 2025 09:56:00 -0000 https://status.freeday.ai/incident/747170#0523e7de4d483d677df660922f358099debc7eda0571581911e118ea092c1313 We've identified an issue affecting some external system such as Freshdesk & Freshchat, which may cause delays or slower response times. This is due to a service disruption with cloud infrastructure provider (AWS). Freeday services are operating as usual. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 20:04:36 -0000 https://status.freeday.ai/incident/744267#300be7e1ad08b8310c1da4a995361f89aee5ce98bbf3fef5570d6d0c995aebed platform recovered. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 19:44:05 -0000 https://status.freeday.ai/incident/744267#11bc9b291349b249d778956f47e788b945a58da9e513eeb476599429e36f6e18 platform went down. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 19:16:35 -0000 https://status.freeday.ai/incident/744267#aef4d5942675338934deeb1bb0f41cb44b9077d8bb4514d20997c0dd83a20c6c platform recovered. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 18:57:32 -0000 https://status.freeday.ai/incident/744267#5772653b0873ff85d3f64f6f0948dfddcb8e5ca025ea1409983645a8ff1806d2 platform went down. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 18:50:31 -0000 https://status.freeday.ai/incident/744267#cc3fd33777b4e1b4f53e30ea17199119d751175fad60f777cd545cd0a50b1fbd platform recovered. https://status.freeday.ai/incident/744267 Wed, 15 Oct 2025 18:45:52 -0000 https://status.freeday.ai/incident/744267#cf3d8b3cbae1590e8a77826c1aefcb8c0f6cea789667d667f6b6b93dff40cd20 platform went down. https://status.freeday.ai/incident/742625 Mon, 13 Oct 2025 11:10:00 -0000 https://status.freeday.ai/incident/742625#a4236dc95782676306725933ba909f77f614e0ddba1ecbc35420893856c98033 We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance. https://status.freeday.ai/incident/742625 Mon, 13 Oct 2025 09:30:00 -0000 https://status.freeday.ai/incident/742625#bab5af7f837e9a1b43d577b147f3dceefd5c0d5d60171ad92710b229db375be1 We’re currently experiencing an issue where some user questions don’t receive a direct response, and a fallback reply may be shown instead. Our team is investigating the cause. https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 15:10:00 -0000 https://status.freeday.ai/incident/735775#cc4dbe955a772303de32ebb402191e5478a57ae04a516121940d24de914f85b2 The chats were not loading and our system was not available for 10 minutes https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 15:10:00 -0000 https://status.freeday.ai/incident/735775#2e59c2389f450411118d03d93d7893a797fa65b4bec5147315dc1e6cdbaa618e We identified the issue and was fixed https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 15:09:59 -0000 https://status.freeday.ai/incident/735775#62e10bd9dc0fce4a0a38a14bf0d423c30c54ef448220acf5e1ee37f7b427ce8c platform recovered. https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 15:04:56 -0000 https://status.freeday.ai/incident/735775#2057e6fa1b20653615b4f5514d5553b9726a3120f952bc67696a0f7257a62c8f conversations went down. https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 15:00:59 -0000 https://status.freeday.ai/incident/735775#4d3d866bc3931ccd2e8fa8b67fa01984503a3116825ada1af85330c46ea4e391 skills and integrations went down. https://status.freeday.ai/incident/735775 Wed, 01 Oct 2025 14:58:56 -0000 https://status.freeday.ai/incident/735775#7b3d291cf9f3e211bdeb63aba49f939ee9f7da431fd291af83ef5bc3a7ac8ed5 platform went down. https://status.freeday.ai/incident/735082 Wed, 01 Oct 2025 06:00:00 -0000 https://status.freeday.ai/incident/735082#45610f74370b10b3688736f0afa691c07ca1bb4b4980502afe16f7aae08f7b9b The issue causing delays in connecting phone calls to our systems has been resolved. Calls are now connecting as expected, and the welcome message from the digital employee plays without delay. https://status.freeday.ai/incident/735082 Tue, 30 Sep 2025 15:51:00 -0000 https://status.freeday.ai/incident/735082#b4795e4bffea02de8dabe4de41682adcb22149cf6a6f085f95c904c5eca1e321 We are experiencing delays in routing some phone calls to our systems. In certain cases, it may take up to a minute for the welcome message from the digital employee to be heard. Our team is actively monitoring the situation and working to restore normal connection times. We will provide updates as more information becomes available. https://status.freeday.ai/incident/726521 Thu, 18 Sep 2025 10:58:00 -0000 https://status.freeday.ai/incident/726521#2efe4ef6fe09f8d200c71b4cd6a2d97c095f494a5549e14c3dee91adfdb279b9 The issue affecting our voice solution has been resolved. The root cause was traced to our telephony provider, and normal service has been fully restored. https://status.freeday.ai/incident/726472 Thu, 18 Sep 2025 08:45:00 -0000 https://status.freeday.ai/incident/726472#e5c4098f16fc8dc0369e84014391a0ea98f1c285124db0be74326b3a601e6ece The document-processing engine is fully operational again, and the backlog of documents has been successfully cleared. Processing times have returned to normal. https://status.freeday.ai/incident/726521 Thu, 18 Sep 2025 08:30:00 -0000 https://status.freeday.ai/incident/726521#34d1f7b412b8c87c68c707e491d951bf2492b262a8c33d747525985c031b2477 We are currently experiencing an issue with our voice solution. Our team is actively investigating and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience and understanding. https://status.freeday.ai/incident/726472 Wed, 17 Sep 2025 14:00:00 -0000 https://status.freeday.ai/incident/726472#d07fa2cbae43dbf7d3c5bb3b90e4cced661e53568229653364d6d0bf06a72625 Due to an issue with a third-party service, one of our document-processing engines is experiencing degraded performance. As a result, document processing is slower than normal. https://status.freeday.ai/incident/718180 Thu, 04 Sep 2025 07:44:00 -0000 https://status.freeday.ai/incident/718180#39ba9ee9a99ae4a9d97cbcae413cfb09b3ef369f2e74bbc2c73532f63206e26b We have identified the issue and resolved it. All chats are working again. https://status.freeday.ai/incident/718180 Thu, 04 Sep 2025 07:30:00 -0000 https://status.freeday.ai/incident/718180#731b0674c17b491236140d68b05da125519182aef5a027cb034b1fdfe82cfa17 We’re aware of an issue where Digital Employees are not sending welcome messages or answering incoming chat questions. Our team is currently investigating and working to restore normal functionality. We’ll share updates as soon as we know more. https://status.freeday.ai/incident/709062 Wed, 20 Aug 2025 08:42:00 -0000 https://status.freeday.ai/incident/709062#0242fca5ef9ad50c81e91e33b353a83ee79d43c34941e82cd5d53676cb729125 All services are back online https://status.freeday.ai/incident/709062 Wed, 20 Aug 2025 08:11:00 -0000 https://status.freeday.ai/incident/709062#f333ff5fd1c49b3dae41d8c59067ba3a0f5feff707a955f7f28ed806d324f0a1 The Freeday portal is down. We are investigating the issue and will update this page as we know more. Apologies for the inconvenience. https://status.freeday.ai/incident/708470 Tue, 19 Aug 2025 08:11:00 -0000 https://status.freeday.ai/incident/708470#2f913ed55eabb92f6f8860d59ad0de0e86b90a5f96b25b84c1cd7c5acee3963e We have identified the root cause and have resolved the issue. All services are back up. https://status.freeday.ai/incident/708470 Fri, 15 Aug 2025 16:07:00 -0000 https://status.freeday.ai/incident/708470#6a8174384783c6f0e136ca342c1fea1dd9685d1677a5312d9f83f40df8892f7b We are experiencing issues with answering questions over voice. https://status.freeday.ai/incident/704944 Tue, 12 Aug 2025 15:07:00 -0000 https://status.freeday.ai/incident/704944#2b1abf4d06872f47b8bced69793a3ac3372887de4872c245f502fa9a833341b6 The issue has been fixed. All invoices that arrived in the meantime will be processed as usual. We are working on improving our solution to prevent similar issues from happening again. https://status.freeday.ai/incident/704944 Tue, 12 Aug 2025 14:25:00 -0000 https://status.freeday.ai/incident/704944#60d9a7fc29b7bb504aecdccbbeec00b13f814bd32906666e0744e642ba5b76b1 We have found the root cause. A patch is being rolled out that will alleviate the issue. https://status.freeday.ai/incident/702181 Thu, 07 Aug 2025 11:14:00 -0000 https://status.freeday.ai/incident/702181#68b946347e6eb3643453e3568c11e3a597ecdfa69e9112f6e68ae54bf75cf520 We have identified and resolved the issue affecting all webchats. We are actively monitoring to ensure continued stability. https://status.freeday.ai/incident/702181 Thu, 07 Aug 2025 11:10:00 -0000 https://status.freeday.ai/incident/702181#b954421ed38bb3d42d12114ec9d4b1b068d053a546bd304265f351b19f307e1c We are currently experiencing an issue where all webchats are not working. Our team is actively investigating the root cause and working to resolve it as quickly as possible. https://status.freeday.ai/incident/701951 Thu, 07 Aug 2025 09:50:00 -0000 https://status.freeday.ai/incident/701951#cfa8fe3282dd901f0d38ca0bf6cca69418ee1fcba918f58afa081f5889d72cd2 All issues have been resolved. Thank you for your patience https://status.freeday.ai/incident/701951 Thu, 07 Aug 2025 09:10:00 -0000 https://status.freeday.ai/incident/701951#21982b53d1a75e34bbf8c6192cd3c789f469e7b399924345e1fb29417ffcf01a We currently have an issue with our voice bots. Sometimes the bots stay silent after a user asks a question. We have identified the problem and are implementing a fix. https://status.freeday.ai/incident/701383 Wed, 06 Aug 2025 11:48:00 -0000 https://status.freeday.ai/incident/701383#88274fb3427ab5cf3605001c5d499d4a9cf45f26a52ce6ff8307d59e05ef4e7f The Issue has been resolved. https://status.freeday.ai/incident/701383 Wed, 06 Aug 2025 11:30:00 -0000 https://status.freeday.ai/incident/701383#37a5ae87e715dfab4d433e4aa5be213948fef506ed5668c1ca1e8bcad107cd11 We are aware of an issue where message text within the webchat appears white for some clients. We are currently implementing a fix. We appreciate your patience and will provide an update once the issue is confirmed resolved. https://status.freeday.ai/incident/700573 Tue, 05 Aug 2025 06:27:00 -0000 https://status.freeday.ai/incident/700573#fe0db9132680814b159e14ed5d473f99e810477ca0cf6d288ef1c19cebf39250 We have addressed the issues, and all services are back online. Thank you for your patience. https://status.freeday.ai/incident/700573 Mon, 04 Aug 2025 16:00:00 -0000 https://status.freeday.ai/incident/700573#f3239b31335a03c210fbab39a8a896114e1809b3be9854759f54aec132644e1a We are currently experiencing issues with our invoice processing system. As a result, some incoming emails are being incorrectly routed to "not processed" /"other" folders. Our team is actively investigating the root cause and working on a resolution. We’ll share further updates as soon as more information becomes available. https://status.freeday.ai/incident/700122 Mon, 04 Aug 2025 12:20:00 -0000 https://status.freeday.ai/incident/700122#eaf4143df3668db2230381c4ee6a533ade29ae626650c03dbbe7035889d05362 The issue has been resolved and the webchats should be working again. Thank you for your patience and understanding. https://status.freeday.ai/incident/700122 Mon, 04 Aug 2025 12:04:00 -0000 https://status.freeday.ai/incident/700122#9953c70f80289c24a1dc32cf4c5c50c20466927f49bce42b6ec9d7fe601a053e We are working on the issue. https://status.freeday.ai/incident/668306 Thu, 31 Jul 2025 09:37:00 -0000 https://status.freeday.ai/incident/668306#b77bb7557c073a66a4e4af54317818668fcd09ac177385475b1d5c0277fce41c The issue with our third-party provider has been resolved, and system performance has returned to normal. We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding. https://status.freeday.ai/incident/668306 Thu, 31 Jul 2025 09:33:00 -0000 https://status.freeday.ai/incident/668306#1bed2738befe4cc3cb2bbb9a3dc1a8608a08795241b4f0b54aeed862d9a0fb8d We have identified that this is an issue with one of our third-party providers. We are in contact to get solved as soon as possible https://status.freeday.ai/incident/668306 Thu, 31 Jul 2025 09:00:00 -0000 https://status.freeday.ai/incident/668306#a0fe1e167ed50b5eea35dd0d3a7a626ffecabab58531b286ed0aa60fdfdfe099 We’re currently experiencing a temporary issue that may cause slower response times and delays in loading the portal. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience. https://status.freeday.ai/incident/664288 Thu, 31 Jul 2025 05:42:00 -0000 https://status.freeday.ai/incident/664288#abd4178e07df319b79de936b6612eac5d019ca8475452c41d68463311e38efb5 All services are back online. Apologies for the downtime. If you are still experiencing issues please contact our support team. https://status.freeday.ai/incident/664288 Thu, 31 Jul 2025 05:08:00 -0000 https://status.freeday.ai/incident/664288#7eff4dbdfb6313b38a757ab724a25d789b5e89489659340b434ad9cfcb91d57a We have found the root cause and are fixing the issue. https://status.freeday.ai/incident/664288 Thu, 31 Jul 2025 03:16:00 -0000 https://status.freeday.ai/incident/664288#89395049610bb2b95ae6caa906af0b0ed6c78e7a89540147336b17fc3617cd06 We are experiencing downtime with most of our services. We are investigating this right now. https://status.freeday.ai/incident/654448 Wed, 30 Jul 2025 11:24:00 -0000 https://status.freeday.ai/incident/654448#5795019a2e16b6bfbd30618fdafaa79c885a1e92f384168945acd848fe457b9b Issue has been resolved and all services should be up and running again. https://status.freeday.ai/incident/654448 Wed, 30 Jul 2025 10:50:00 -0000 https://status.freeday.ai/incident/654448#7c57357d1a2122fe18a368befa2b712b2f55141bbe356b889ba74a87457cc161 We are experiencing issues with the fetching of emails. We are investigating this. https://status.freeday.ai/incident/627357 Mon, 28 Jul 2025 14:00:00 -0000 https://status.freeday.ai/incident/627357#f516c1b5596b89c1e54afef40a809a408bb21851d7b9836023995e84a446c042 We have updated our configurations to match the new functionality. All invoices should be processed as usual. https://status.freeday.ai/incident/627357 Mon, 28 Jul 2025 12:00:00 -0000 https://status.freeday.ai/incident/627357#f682b2b0a8b7aff8337cdd95168ab591b8c077789ed449f647dc32221f661a67 Due to new additions to the existing solution we've noticed not all emails are being processed. We are investigating the issue. https://status.freeday.ai/incident/627007 Mon, 28 Jul 2025 08:36:00 -0000 https://status.freeday.ai/incident/627007#fa7235556f6779ccba69e746deea12c7bd9fc6607dc6c7bb8c4931d3feddb0b8 The issue has been resolved. All services are back to normal. Thank you for your patience. https://status.freeday.ai/incident/627007 Mon, 28 Jul 2025 08:00:00 -0000 https://status.freeday.ai/incident/627007#77f48e19917a0a061d9fd0d68eb55eab5450d748cf4eba8f6d9d603b23739361 Due to a faulty update, our generate-answer skill often replies with a no-answer fallback. We have identified the problem and are deploying a fix. https://status.freeday.ai/incident/621325 Thu, 17 Jul 2025 12:11:00 -0000 https://status.freeday.ai/incident/621325#a79879ee286446da3970f7578a1c1016d3b627145320bda55920ff01f4935e3b The issue has been resolved now. The invoices will start processing as usual. https://status.freeday.ai/incident/621325 Thu, 17 Jul 2025 10:13:00 -0000 https://status.freeday.ai/incident/621325#e420527c2c6967ce9b2ca62c34518b8d32be3533c07ea269d5ac122157b0af5c We have detected issue with the invoice processing. The invoices are paused until we remediate the issue. https://status.freeday.ai/incident/620678 Wed, 16 Jul 2025 12:08:00 -0000 https://status.freeday.ai/incident/620678#2060eaac5f05c1d46ab29ac40dfd3e4c1f642ec0ba6d6d7b719fd9e2def5905e We have detected the issue and restored the portal. You should be able to log in now. The issue was caused by a code change which we reverted. https://status.freeday.ai/incident/620678 Wed, 16 Jul 2025 11:49:00 -0000 https://status.freeday.ai/incident/620678#94b059c1b5f0b6493e4cf2cdeeb54fe6fe6a26f01e6f1950d03760a3782e32d9 Users are reporting that they can't access Freeday portal. They are greeted with a screen to set up a company. We are investigating the issue. https://status.freeday.ai/incident/620033 Tue, 15 Jul 2025 11:40:00 -0000 https://status.freeday.ai/incident/620033#33ee0ebd90b98a2e08ddd2e3905889e249823bf22e32385162acd135f2818a48 We have found the root cause and fixed the issue. Webchat should be running as usual. https://status.freeday.ai/incident/617372 Wed, 09 Jul 2025 13:42:00 -0000 https://status.freeday.ai/incident/617372#ec6c4c00240efc3be6243cde4030a6ac8a1736066366b21209bdd4cbd42e7425 The issue with payslips is resolved and they are being processed. https://status.freeday.ai/incident/616746 Wed, 09 Jul 2025 11:56:27 -0000 https://status.freeday.ai/incident/616746#09cad10acf4111ac928cca397932d81b7a4a2fdf391959ab0dd953ef55ea9f10 conversations recovered. https://status.freeday.ai/incident/616746 Wed, 09 Jul 2025 11:52:42 -0000 https://status.freeday.ai/incident/616746#75e95edf1c3ac6660df02393b0673f27339f4caa25a594589f9e7f1ec3bcdc8e conversations went down. https://status.freeday.ai/incident/612953 Wed, 02 Jul 2025 09:10:00 -0000 https://status.freeday.ai/incident/612953#ff45eefd8f40ca3086bdce0810e77cc7bd9fdb2fe7de35d990343df838915997 The issue has been resolved. Phone and chatbot services are working as expected again. Thanks for your patience. https://status.freeday.ai/incident/612953 Wed, 02 Jul 2025 08:13:00 -0000 https://status.freeday.ai/incident/612953#926ad02906fda377225c26c92f19acda48d77ccf15bbf5ab5a033b07ea0add9c We are currently experiencing an issue with connecting inbound phone calls to our voice bots. When users attempt to call, the phone continues to ring without forwarding the call to our services. Our team is actively investigating the problem and working on a solution. https://status.freeday.ai/incident/612289 Tue, 01 Jul 2025 10:15:00 -0000 https://status.freeday.ai/incident/612289#b1171d0590338b89657b764500c343d28eacf99d824fd33f0256b8ede4fdff4f The issue has been resolved. Thank you for your patience. https://status.freeday.ai/incident/612227 Tue, 01 Jul 2025 07:34:00 -0000 https://status.freeday.ai/incident/612227#071a01755b88c6a9145d40385c3c648300c24abfe8dce48f9512b3e86aa57097 We are fully up and running, invoices and chats are back online. Apologies for inconvenience. https://status.freeday.ai/incident/612227 Tue, 01 Jul 2025 06:40:00 -0000 https://status.freeday.ai/incident/612227#dd01495dd557f11da601d10b78b395226b620e1edb045e248030582736263d92 The fix is implemented and services are coming back online. The chats are responding, we are monitoring the invoices. https://status.freeday.ai/incident/612227 Tue, 01 Jul 2025 06:07:00 -0000 https://status.freeday.ai/incident/612227#765a8a59c40cbdf7d3f3c97e655c5caeea866381c8b74ab4541754531fd8a65c Due to an issues with a 3rd party supplier (Azure cloud) our system is not responding to chats and is processing invoices with a delay. We have detected an issue and working on a fix. Some bots may respond with a default "I can't provide an answer" message and invoices will be processed with a delay. https://status.freeday.ai/incident/611809 Mon, 30 Jun 2025 15:12:00 -0000 https://status.freeday.ai/incident/611809#77323ce488da5f9fbfddfce1f04914caa34c9aa705a484546884f70c1fff75a2 All services are back online. Thank you for bearing with us! https://status.freeday.ai/incident/611809 Mon, 30 Jun 2025 14:50:00 -0000 https://status.freeday.ai/incident/611809#bf604101643ceb56632007c09204a3a37bdff5e906c36a0590015695520ae603 Our text generation services are not always responding. We are working on a solution. https://status.freeday.ai/incident/612289 Fri, 27 Jun 2025 11:00:00 -0000 https://status.freeday.ai/incident/612289#69c020d6bacb4343f427b2e5bc7376df2af439b8062e3900339e5282d3c3c91b We are currently experiencing an issue affecting chatbot behavior after requesting user identification (e.g., email address). Specifically, the loading indicator may remain visible even though the chatbot is ready to receive and respond to messages. Despite the loading indicator, users can continue interacting with the chatbot as normal. We are actively working on a fix and will update this page as soon as it is resolved. https://status.freeday.ai/incident/609620 Thu, 26 Jun 2025 13:10:00 -0000 https://status.freeday.ai/incident/609620#932739e65f62dfe29e7747be92d2a0f78c1a52694c7f5d4a7f997478fd1836eb The root cause has been found and resolved. All solutions are back online https://status.freeday.ai/incident/609620 Thu, 26 Jun 2025 12:59:00 -0000 https://status.freeday.ai/incident/609620#06c613be79965f41742c387fa5305038bc5a27a7e8c621e1bf404aea06dce920 Our customer service solution is currently down. We are investigating the issue and will update you asap. https://status.freeday.ai/incident/608968 Wed, 25 Jun 2025 12:23:00 -0000 https://status.freeday.ai/incident/608968#4743820629d556f8d444d765872c3ba23943e2d399609abf415fcd23ea23ce30 We have identified the issue and solved it. Services are back online. https://status.freeday.ai/incident/608968 Wed, 25 Jun 2025 12:04:00 -0000 https://status.freeday.ai/incident/608968#cc458768da53306669913faaaa50bd5582c1e4a642e7f8ae7e4f75223345e6f6 Some of our customer service solution have degraded performance. We are investigating this now https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/598221 Fri, 06 Jun 2025 13:29:00 -0000 https://status.freeday.ai/incident/598221#391da5dc693a0bd6bcd8e21d77df6583218dd6409d738c967cb32fddf57407d5 The root cause was addressed https://status.freeday.ai/incident/598221 Fri, 06 Jun 2025 13:14:00 -0000 https://status.freeday.ai/incident/598221#e36f7dce4fbe4051f35d99ab87cc0c58c92d87729fe467535f75b9ad709665ff Some of our skills are partially failing https://status.freeday.ai/incident/598159 Fri, 06 Jun 2025 11:56:00 -0000 https://status.freeday.ai/incident/598159#491e6ac5909c5e9f7c6fc9c9cac1c0222fd09db207b818e0fea8e610740f3823 Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process. https://status.freeday.ai/incident/598159 Fri, 06 Jun 2025 10:38:00 -0000 https://status.freeday.ai/incident/598159#cba89962b10cdeb5b826daba8da60f230b2d732ebd8ffd6d11c5c63b4487866c Currently our skills do not return https://status.freeday.ai/incident/583071 Wed, 28 May 2025 19:52:00 -0000 https://status.freeday.ai/incident/583071#bb59835e169c3f66246bb462999c226b606d7ddac28379333e49af81ac980737 Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this. https://status.freeday.ai/incident/583071 Wed, 28 May 2025 18:58:00 -0000 https://status.freeday.ai/incident/583071#d33555a0b19f070c51f19bd4fb39d9558398aab0841b6c394e685e0770fd9c3f Due to an outage at one of our suppliers the history of a conversation is not stored which means no conversations are possible at the moment. We are working with our supplier to mitigate this. https://status.freeday.ai/incident/581550 Tue, 27 May 2025 12:30:00 -0000 https://status.freeday.ai/incident/581550#f2e4bb2089d8e299fc0840272bf5be1696160e867e80adf46798647c73b8172e All systems are back online https://status.freeday.ai/incident/581540 Tue, 27 May 2025 12:30:00 -0000 https://status.freeday.ai/incident/581540#a8dcb31bdbb352138fbc68b538bbcc98d9d03f0c9492e78cbb705f29d30b8e44 KYC systems are back online https://status.freeday.ai/incident/581550 Tue, 27 May 2025 11:16:00 -0000 https://status.freeday.ai/incident/581550#7e0e94c036144e7356e7fdd84d73686a7c8a08fb0ffab2ff75fe555eb49e5cbf We are seeing degraded performance on our invoicing & kyc solutions. We are investigating this right now and will update this page with more information when we know more. https://status.freeday.ai/incident/581540 Tue, 27 May 2025 10:30:00 -0000 https://status.freeday.ai/incident/581540#5e86e41e5271a673095e485cd408ac2ded76ccff1fe939b675300ba7c2703dd3 Our KYC skills show degraded performance. We are investigating this at the moment https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:20:00 -0000 https://status.freeday.ai/incident/571249#7f2eb4744273e1bf330f63199f03489b3c14ffb265d15d712459fc8a13a97d04 We’re back! Webchat should be up and running. Thanks for bearing with us. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:01:00 -0000 https://status.freeday.ai/incident/571249#27cd581f001a5ca28726693adde4adc450d83f5080f602529ca62803520c76c4 We have found the root cause and are rolling out a fix. Services are expected to be restored in about 20 minutes. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 10:30:00 -0000 https://status.freeday.ai/incident/571249#8fb0392f08d22ee82087c2dd7a110b1df41a409296baec2a291ce77eb3569cc5 For some clients, our digital employees do not pick up emails, and for some requests, KYC integrations don't return a response. https://status.freeday.ai/incident/546113 Wed, 16 Apr 2025 08:31:00 -0000 https://status.freeday.ai/incident/546113#16a5c50ee47d0b86f7513405308023e58f1e378859dcc5c922af1900ad51979f We have resolved the issue. Thank you for bearing with us. https://status.freeday.ai/incident/546113 Wed, 16 Apr 2025 07:14:00 -0000 https://status.freeday.ai/incident/546113#01649afc0ec1278a46cfef4392cc51ebd8ff08d687f97b707e06cd04df609c17 The generate recomendation skill has degraded performance. Some users don't get responses to messages in our web chats. We have identified the issue and are working on a solution. https://status.freeday.ai/incident/541813 Tue, 08 Apr 2025 14:45:24 -0000 https://status.freeday.ai/incident/541813#f6c7a6698259b9ddf78d5df82209e6ddcf85f0810ca45a8ae42d9492e910612b freeday.ai recovered. https://status.freeday.ai/incident/541813 Tue, 08 Apr 2025 09:44:31 -0000 https://status.freeday.ai/incident/541813#d5a06f7478541f7c0e16d935c8167f9bb377a2d4e68eda9948d5e1bd0f70f4a5 freeday.ai went down. https://status.freeday.ai/incident/540751 Sun, 06 Apr 2025 12:51:25 -0000 https://status.freeday.ai/incident/540751#e02f4ed1128471a6c934622cb0c4179080a7b883c126c87ab537cd19dc189b36 conversations recovered.