Incidents reported on status page for Freeday https://status.freeday.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/1ad7239ae1b8defac9dd2262f7c3eb16.png https://status.freeday.ai/ en https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 18:46:00 -0000 https://status.freeday.ai/incident/601930#e1ea9789a62850440566121587d61a2f1f9317498047077981ecf3d9248036f4 Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please. https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/601930 Thu, 12 Jun 2025 17:51:00 -0000 https://status.freeday.ai/incident/601930#ae7b84e3234378e422b4863e1273b77ea49ca20a80860cc3281bc8ccb1954e12 Due to issues at GCP most our services have degraded response times, ref. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW https://status.freeday.ai/incident/598221 Fri, 06 Jun 2025 13:29:00 -0000 https://status.freeday.ai/incident/598221#391da5dc693a0bd6bcd8e21d77df6583218dd6409d738c967cb32fddf57407d5 The root cause was addressed https://status.freeday.ai/incident/598221 Fri, 06 Jun 2025 13:14:00 -0000 https://status.freeday.ai/incident/598221#e36f7dce4fbe4051f35d99ab87cc0c58c92d87729fe467535f75b9ad709665ff Some of our skills are partially failing https://status.freeday.ai/incident/598159 Fri, 06 Jun 2025 11:56:00 -0000 https://status.freeday.ai/incident/598159#491e6ac5909c5e9f7c6fc9c9cac1c0222fd09db207b818e0fea8e610740f3823 Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process. https://status.freeday.ai/incident/598159 Fri, 06 Jun 2025 10:38:00 -0000 https://status.freeday.ai/incident/598159#cba89962b10cdeb5b826daba8da60f230b2d732ebd8ffd6d11c5c63b4487866c Currently our skills do not return https://status.freeday.ai/incident/583071 Wed, 28 May 2025 19:52:00 -0000 https://status.freeday.ai/incident/583071#bb59835e169c3f66246bb462999c226b606d7ddac28379333e49af81ac980737 Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this. https://status.freeday.ai/incident/583071 Wed, 28 May 2025 18:58:00 -0000 https://status.freeday.ai/incident/583071#d33555a0b19f070c51f19bd4fb39d9558398aab0841b6c394e685e0770fd9c3f Due to an outage at one of our suppliers the history of a conversation is not stored which means no conversations are possible at the moment. We are working with our supplier to mitigate this. https://status.freeday.ai/incident/581550 Tue, 27 May 2025 12:30:00 -0000 https://status.freeday.ai/incident/581550#f2e4bb2089d8e299fc0840272bf5be1696160e867e80adf46798647c73b8172e All systems are back online https://status.freeday.ai/incident/581550 Tue, 27 May 2025 12:30:00 -0000 https://status.freeday.ai/incident/581550#f2e4bb2089d8e299fc0840272bf5be1696160e867e80adf46798647c73b8172e All systems are back online https://status.freeday.ai/incident/581540 Tue, 27 May 2025 12:30:00 -0000 https://status.freeday.ai/incident/581540#a8dcb31bdbb352138fbc68b538bbcc98d9d03f0c9492e78cbb705f29d30b8e44 KYC systems are back online https://status.freeday.ai/incident/581550 Tue, 27 May 2025 11:16:00 -0000 https://status.freeday.ai/incident/581550#7e0e94c036144e7356e7fdd84d73686a7c8a08fb0ffab2ff75fe555eb49e5cbf We are seeing degraded performance on our invoicing & kyc solutions. We are investigating this right now and will update this page with more information when we know more. https://status.freeday.ai/incident/581550 Tue, 27 May 2025 11:16:00 -0000 https://status.freeday.ai/incident/581550#7e0e94c036144e7356e7fdd84d73686a7c8a08fb0ffab2ff75fe555eb49e5cbf We are seeing degraded performance on our invoicing & kyc solutions. We are investigating this right now and will update this page with more information when we know more. https://status.freeday.ai/incident/581540 Tue, 27 May 2025 10:30:00 -0000 https://status.freeday.ai/incident/581540#5e86e41e5271a673095e485cd408ac2ded76ccff1fe939b675300ba7c2703dd3 Our KYC skills show degraded performance. We are investigating this at the moment https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:20:00 -0000 https://status.freeday.ai/incident/571249#7f2eb4744273e1bf330f63199f03489b3c14ffb265d15d712459fc8a13a97d04 We’re back! Webchat should be up and running. Thanks for bearing with us. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:20:00 -0000 https://status.freeday.ai/incident/571249#7f2eb4744273e1bf330f63199f03489b3c14ffb265d15d712459fc8a13a97d04 We’re back! Webchat should be up and running. Thanks for bearing with us. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:01:00 -0000 https://status.freeday.ai/incident/571249#27cd581f001a5ca28726693adde4adc450d83f5080f602529ca62803520c76c4 We have found the root cause and are rolling out a fix. Services are expected to be restored in about 20 minutes. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 11:01:00 -0000 https://status.freeday.ai/incident/571249#27cd581f001a5ca28726693adde4adc450d83f5080f602529ca62803520c76c4 We have found the root cause and are rolling out a fix. Services are expected to be restored in about 20 minutes. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 10:30:00 -0000 https://status.freeday.ai/incident/571249#8fb0392f08d22ee82087c2dd7a110b1df41a409296baec2a291ce77eb3569cc5 For some clients, our digital employees do not pick up emails, and for some requests, KYC integrations don't return a response. https://status.freeday.ai/incident/571249 Mon, 19 May 2025 10:30:00 -0000 https://status.freeday.ai/incident/571249#8fb0392f08d22ee82087c2dd7a110b1df41a409296baec2a291ce77eb3569cc5 For some clients, our digital employees do not pick up emails, and for some requests, KYC integrations don't return a response. https://status.freeday.ai/incident/546113 Wed, 16 Apr 2025 08:31:00 -0000 https://status.freeday.ai/incident/546113#16a5c50ee47d0b86f7513405308023e58f1e378859dcc5c922af1900ad51979f We have resolved the issue. Thank you for bearing with us. https://status.freeday.ai/incident/546113 Wed, 16 Apr 2025 07:14:00 -0000 https://status.freeday.ai/incident/546113#01649afc0ec1278a46cfef4392cc51ebd8ff08d687f97b707e06cd04df609c17 The generate recomendation skill has degraded performance. Some users don't get responses to messages in our web chats. We have identified the issue and are working on a solution. https://status.freeday.ai/incident/541813 Tue, 08 Apr 2025 14:45:24 -0000 https://status.freeday.ai/incident/541813#f6c7a6698259b9ddf78d5df82209e6ddcf85f0810ca45a8ae42d9492e910612b freeday.ai recovered. https://status.freeday.ai/incident/541813 Tue, 08 Apr 2025 09:44:31 -0000 https://status.freeday.ai/incident/541813#d5a06f7478541f7c0e16d935c8167f9bb377a2d4e68eda9948d5e1bd0f70f4a5 freeday.ai went down. https://status.freeday.ai/incident/540751 Sun, 06 Apr 2025 12:51:25 -0000 https://status.freeday.ai/incident/540751#e02f4ed1128471a6c934622cb0c4179080a7b883c126c87ab537cd19dc189b36 conversations recovered. https://status.freeday.ai/incident/540751 Sun, 06 Apr 2025 12:48:21 -0000 https://status.freeday.ai/incident/540751#7189233077f767a61599c1e5dbdc331c229e9a25b9896489c1ea8b288808363a conversations went down. https://status.freeday.ai/incident/538619 Wed, 02 Apr 2025 11:30:00 -0000 https://status.freeday.ai/incident/538619#1282b65ebad902dd5c92efa063da615cf5574266beea5e24842a58d1d838142d We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏 https://status.freeday.ai/incident/538619 Wed, 02 Apr 2025 10:03:00 -0000 https://status.freeday.ai/incident/538619#abdda9f11e2a138cc56a53d0e923dcc1116b8c3a514d95e6b2a0224923919025 For some users, the Sharepoint Chat Widget is not working. We are investigating the problem. https://status.freeday.ai/incident/537975 Tue, 01 Apr 2025 11:52:22 -0000 https://status.freeday.ai/incident/537975#e91393968d6e304fe26f1c0c125cc94c559c6fc9d559925d51bf38a4e9008869 skills recovered. https://status.freeday.ai/incident/537975 Tue, 01 Apr 2025 11:13:33 -0000 https://status.freeday.ai/incident/537975#f5041a39d211cf2995031d4bd099cbc6ff45d32b8513e3b7e14c0e705e3860a9 skills went down. https://status.freeday.ai/incident/535397 Thu, 27 Mar 2025 10:33:00 -0000 https://status.freeday.ai/incident/535397#fb675767ebe1d80208fd3dd22e88879a406234dd2e653a5a6d3a087bdfe75bde services restored https://status.freeday.ai/incident/535397 Thu, 27 Mar 2025 10:07:00 -0000 https://status.freeday.ai/incident/535397#61c00f5d37956982ccdef23f37017274fc4180d4dad75a3fd362981232c10846 We are currently experiencing an issue which blocks fetching of outlook emails. We are currently investigating this. https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 17:43:00 -0000 https://status.freeday.ai/incident/525876#3cc8b8eeb2543013e981a26b029569b00f0c724815b8566e226e06d6e4101ae4 The issue has been resolved and all services are back online https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 17:43:00 -0000 https://status.freeday.ai/incident/525876#3cc8b8eeb2543013e981a26b029569b00f0c724815b8566e226e06d6e4101ae4 The issue has been resolved and all services are back online https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 16:44:00 -0000 https://status.freeday.ai/incident/525876#4582e98d636b986f0e1c87a557916d8bd73424fd681305dae3ebfb44445b2d16 Part of our services have been restored. We are currently working on bringing the others back to full function https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 16:44:00 -0000 https://status.freeday.ai/incident/525876#4582e98d636b986f0e1c87a557916d8bd73424fd681305dae3ebfb44445b2d16 Part of our services have been restored. We are currently working on bringing the others back to full function https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 14:15:00 -0000 https://status.freeday.ai/incident/525876#ff938d19e51d12cfeaab76ba3b24258cee167ac4cd17ab124057aeba9e6444c2 Some bots are not replying to user queries. We are currently investigating this. https://status.freeday.ai/incident/525876 Mon, 10 Mar 2025 14:15:00 -0000 https://status.freeday.ai/incident/525876#ff938d19e51d12cfeaab76ba3b24258cee167ac4cd17ab124057aeba9e6444c2 Some bots are not replying to user queries. We are currently investigating this. https://status.freeday.ai/incident/506991 Tue, 04 Feb 2025 11:19:00 -0000 https://status.freeday.ai/incident/506991#1705d125c95b3d70f1e761f4209c5edff1a6344ec42928265a7a4423a8b5b94b We have found and resolved the issue. All skills are back online https://status.freeday.ai/incident/506991 Tue, 04 Feb 2025 10:30:00 -0000 https://status.freeday.ai/incident/506991#441174bb149249339cbf2ac20b30c430ad60a58675570c80cd4c2412700fd2a6 Some of our skills are down. We are currently investigating the issue https://status.freeday.ai/incident/505205 Fri, 31 Jan 2025 20:26:27 -0000 https://status.freeday.ai/incident/505205#40e526ce222da5ec4873d455a3920239174cd75bcf987256ce6f4e3299275631 freeday.ai recovered. https://status.freeday.ai/incident/505205 Fri, 31 Jan 2025 20:21:22 -0000 https://status.freeday.ai/incident/505205#804cb85e5c320f08cee8af3f5e0d7c3379fab687b52c95a7dde2e0c38852f7c2 freeday.ai went down. https://status.freeday.ai/incident/501269 Thu, 23 Jan 2025 14:52:00 -0000 https://status.freeday.ai/incident/501269#c8aa2852e5200d965be72247cec5e5b2340b50eaba386f8eed0d2693edff172c The issue was a partial configuration that was wrong. The issue was rectified and this piece of configuration will be versioned better and subjected to four-eyes. https://status.freeday.ai/incident/501269 Thu, 23 Jan 2025 09:56:00 -0000 https://status.freeday.ai/incident/501269#20059eb08ca0557b73c632c9a80a98be2f6dd7a43563ed86935c14e9399cc074 A subset of our users of the chat do not receive a welcome message. https://status.freeday.ai/incident/500096 Wed, 22 Jan 2025 12:48:00 -0000 https://status.freeday.ai/incident/500096#059dbcfcf2a3827cca626a6fac1a40facefbe98e240c2057dbb9e745fccd5d8a The service is back up again. Our proxy that ensures you get your results from a static IP was down. We are working to implement a better retry mechanism. https://status.freeday.ai/incident/500096 Tue, 21 Jan 2025 23:12:00 -0000 https://status.freeday.ai/incident/500096#fedf77ee256a1b21f0d3b94abe0500610d3be2665969f5134215939c19712d08 Clients who directly use our skills are not receiving any results https://status.freeday.ai/incident/494000 Fri, 10 Jan 2025 21:13:45 -0000 https://status.freeday.ai/incident/494000#6ba16ca494d17357b6b9ae9e17abef34aa8e131332c229c1a5e5d486300daf3f skills recovered. https://status.freeday.ai/incident/494000 Fri, 10 Jan 2025 21:09:52 -0000 https://status.freeday.ai/incident/494000#b8355099d7c5a2afc353a270afdf794bf186c1cd80b2975fdd71a741f2ea6c2c skills went down. https://status.freeday.ai/incident/492979 Wed, 08 Jan 2025 12:29:00 -0000 https://status.freeday.ai/incident/492979#82b15cdaec4d8a695b49f0cc4a2c2744fd614f5e30cc290909bccb186f0c20a7 The bottleneck has been resolved. https://status.freeday.ai/incident/492979 Wed, 08 Jan 2025 07:36:00 -0000 https://status.freeday.ai/incident/492979#1ba08a6dd198e5ab7eedcac63811b5c92bcbdc6c1f6a9b1a7f28bde838ce4b7c Due to an overload egress gateway connections were timing out resulting in increased latency. https://status.freeday.ai/incident/491434 Mon, 06 Jan 2025 13:09:00 -0000 https://status.freeday.ai/incident/491434#2691cf988cf54c6d33190fafc144a719ed729b81eb15d4bbc720f419bef321dc We worked with our provider to fix the issue. All services are back online. Please let us know if you notice anything else. https://status.freeday.ai/incident/491434 Mon, 06 Jan 2025 13:09:00 -0000 https://status.freeday.ai/incident/491434#2691cf988cf54c6d33190fafc144a719ed729b81eb15d4bbc720f419bef321dc We worked with our provider to fix the issue. All services are back online. Please let us know if you notice anything else. https://status.freeday.ai/incident/491434 Mon, 06 Jan 2025 12:52:00 -0000 https://status.freeday.ai/incident/491434#1af04268d9302d7c3fc6512077b2cf8d0984d10f60ca009a1d4d29f787463507 We are having issues with our storage provider resulting in downtime for conversations and their associated analytics. https://status.freeday.ai/incident/491434 Mon, 06 Jan 2025 12:52:00 -0000 https://status.freeday.ai/incident/491434#1af04268d9302d7c3fc6512077b2cf8d0984d10f60ca009a1d4d29f787463507 We are having issues with our storage provider resulting in downtime for conversations and their associated analytics. https://status.freeday.ai/incident/471083 Mon, 02 Dec 2024 12:16:00 -0000 https://status.freeday.ai/incident/471083#b5963b65cc07bcf1f7d654d06ef41543b5db35764f9ed724d2a6b70e6afde474 The external dependency was resolved. https://status.freeday.ai/incident/471083 Mon, 02 Dec 2024 12:16:00 -0000 https://status.freeday.ai/incident/471083#b5963b65cc07bcf1f7d654d06ef41543b5db35764f9ed724d2a6b70e6afde474 The external dependency was resolved. https://status.freeday.ai/incident/471083 Sun, 01 Dec 2024 23:26:00 -0000 https://status.freeday.ai/incident/471083#46acbe2b16652d799d275eb24d9f78f6237985a2bb9304bfa63545dd0e810947 Our answering service is currently down. https://status.freeday.ai/incident/471083 Sun, 01 Dec 2024 23:26:00 -0000 https://status.freeday.ai/incident/471083#46acbe2b16652d799d275eb24d9f78f6237985a2bb9304bfa63545dd0e810947 Our answering service is currently down. https://status.freeday.ai/incident/452036 Mon, 28 Oct 2024 17:33:08 -0000 https://status.freeday.ai/incident/452036#67b97bf703ff21fb430f0582b390cb65816361e84260c644cbabc6343548ada0 freeday.ai recovered. https://status.freeday.ai/incident/452036 Mon, 28 Oct 2024 17:29:54 -0000 https://status.freeday.ai/incident/452036#cc8014f56aa21caa2f6a7b61b2d04aac7d868d713bcc93420256695d01a9c826 freeday.ai went down. https://status.freeday.ai/incident/452036 Mon, 28 Oct 2024 16:42:15 -0000 https://status.freeday.ai/incident/452036#621f0ca5b5b2b4ed4ac4e32ebc3b52c9e92911369359f00695359d96f0a2f860 freeday.ai recovered. https://status.freeday.ai/incident/452036 Mon, 28 Oct 2024 16:38:48 -0000 https://status.freeday.ai/incident/452036#32c4d7b3c4d1458ac9f33ab3f5bff30c99d95fc16c00ee546c0d0452802180a9 freeday.ai went down. https://status.freeday.ai/incident/448762 Tue, 22 Oct 2024 13:00:00 -0000 https://status.freeday.ai/incident/448762#b114ff193b07d8e301f1c91ce7ffecae8f590e37b64c212e60905e6c084549f5 Some of our services are experiencing degraded performance. We are looking into this. https://status.freeday.ai/incident/448762 Tue, 22 Oct 2024 13:00:00 -0000 https://status.freeday.ai/incident/448762#b114ff193b07d8e301f1c91ce7ffecae8f590e37b64c212e60905e6c084549f5 Some of our services are experiencing degraded performance. We are looking into this. https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 17:29:00 -0000 https://status.freeday.ai/incident/444785#47778779873e2dbc4ff78598842d8d445fe7bc4830277629228c217411faae9b The issue has been resolved https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 17:29:00 -0000 https://status.freeday.ai/incident/444785#47778779873e2dbc4ff78598842d8d445fe7bc4830277629228c217411faae9b The issue has been resolved https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 17:29:00 -0000 https://status.freeday.ai/incident/444785#47778779873e2dbc4ff78598842d8d445fe7bc4830277629228c217411faae9b The issue has been resolved https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 07:00:00 -0000 https://status.freeday.ai/incident/444785#23031e389ff9f287ad7666c6e7af4de8165683947664b4b9e8b5d638c3cf00cf Azure OpenAI is having issues which impact part of our solution. Please bear with us while we work with Microsoft to resolve this. https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 07:00:00 -0000 https://status.freeday.ai/incident/444785#23031e389ff9f287ad7666c6e7af4de8165683947664b4b9e8b5d638c3cf00cf Azure OpenAI is having issues which impact part of our solution. Please bear with us while we work with Microsoft to resolve this. https://status.freeday.ai/incident/444785 Tue, 15 Oct 2024 07:00:00 -0000 https://status.freeday.ai/incident/444785#23031e389ff9f287ad7666c6e7af4de8165683947664b4b9e8b5d638c3cf00cf Azure OpenAI is having issues which impact part of our solution. Please bear with us while we work with Microsoft to resolve this. https://status.freeday.ai/incident/443146 Fri, 11 Oct 2024 22:55:42 -0000 https://status.freeday.ai/incident/443146#ada79cb3540b79013d2e1f2d1da530075bf860a3dc72e838733c5872acebf662 freeday.ai recovered. https://status.freeday.ai/incident/443146 Fri, 11 Oct 2024 22:49:40 -0000 https://status.freeday.ai/incident/443146#3476a403e4f6ffec1018056c6ce8e639b370076aac35995cb514e269a533928a freeday.ai went down. https://status.freeday.ai/incident/443146 Fri, 11 Oct 2024 20:45:20 -0000 https://status.freeday.ai/incident/443146#e19cfa39aea116a44e7b9452909cc1fa0b9296a0e6b39fba4b8858fd3ec615fc freeday.ai recovered. https://status.freeday.ai/incident/443146 Fri, 11 Oct 2024 20:38:55 -0000 https://status.freeday.ai/incident/443146#cc89234aa4e4cb0b0e8ec7a7cc9474f72ea776ba7013bb4320db80cc27855bad freeday.ai went down. https://status.freeday.ai/incident/433595 Mon, 23 Sep 2024 15:52:00 -0000 https://status.freeday.ai/incident/433595#dddfd16663b4410bbd8e7061fcd78aea278300d612b35d040cadd4ea7377b2ae We have identified and solved the issue related to the topics. https://status.freeday.ai/incident/433595 Mon, 23 Sep 2024 14:53:00 -0000 https://status.freeday.ai/incident/433595#fc642d4a3092ef1fa82d5f91af635aa9dc4d8af8fe84798d78637faeb8cd4e17 At this time, topics are not being assigned to some conversations. We are working on fixing the issue https://status.freeday.ai/incident/432268 Tue, 17 Sep 2024 09:29:00 -0000 https://status.freeday.ai/incident/432268#21fff21861b6b08b8fc404e03b87e2265f15e1ee80f63969d268c395feaaf145 The issue has been fixed, thank you for your patience https://status.freeday.ai/incident/432268 Tue, 17 Sep 2024 05:56:00 -0000 https://status.freeday.ai/incident/432268#06ce8909a50692ad5c30e5034f09ee95b2eac9ff099407d8a37dc867805c96b7 There was a bug caused by changes in our portal authentication token handling, which prevented users from signing in. This issue causes a service disruption affecting users' ability to log into the platform. https://status.freeday.ai/incident/421128 Thu, 29 Aug 2024 07:54:24 -0000 https://status.freeday.ai/incident/421128#d4608f7ab235eefa5b2f5899f4ede8f17c1cad04c5039e8ba2b8adff8521a49a conversations recovered. https://status.freeday.ai/incident/421128 Thu, 29 Aug 2024 07:41:47 -0000 https://status.freeday.ai/incident/421128#9747d8e44a6d3c8cc744de4bd2fb5ce74a8073e5f09d048dfb53395e1312b546 conversations went down. https://status.freeday.ai/incident/415934 Mon, 19 Aug 2024 09:30:39 -0000 https://status.freeday.ai/incident/415934#0f1b39f2b7f8b739fb938e94201f17737eeb7fdb3728fdbe938faa4ad7e14a5d conversations recovered. https://status.freeday.ai/incident/415934 Mon, 19 Aug 2024 09:21:43 -0000 https://status.freeday.ai/incident/415934#bc9dc33d35a5a5b4af4063bcae875a9fe39a4642996069099bbc3e590f5232d5 conversations went down. https://status.freeday.ai/incident/413933 Wed, 14 Aug 2024 19:55:29 -0000 https://status.freeday.ai/incident/413933#c216bcdba3ec4719db58bf5f8e0aba6b93b22b204c699c40860c577d139558ed freeday.ai recovered. https://status.freeday.ai/incident/413933 Wed, 14 Aug 2024 18:39:45 -0000 https://status.freeday.ai/incident/413933#d28bdf7649e52f65310c6aeef2c7013d8d669f578e7023294f695fb25458a3e6 freeday.ai went down. https://status.freeday.ai/incident/405811 Tue, 30 Jul 2024 00:08:53 -0000 https://status.freeday.ai/incident/405811#88a7c7072e9120995f4d92b10ada3c6632de7c7e693372e0b2b40ba463b1c274 integrations recovered. https://status.freeday.ai/incident/405811 Tue, 30 Jul 2024 00:00:57 -0000 https://status.freeday.ai/incident/405811#025f5076584067ae59fb8edd34a74f3c47dd389aef782a382fb70d0b63e986a9 integrations went down. https://status.freeday.ai/incident/404295 Fri, 26 Jul 2024 21:56:49 -0000 https://status.freeday.ai/incident/404295#25b8f53027071fbdd6c7d3113e28bd504a1b2e7dc251edc52f062f9d34b6e1ab skills recovered. https://status.freeday.ai/incident/404295 Fri, 26 Jul 2024 21:22:42 -0000 https://status.freeday.ai/incident/404295#5be34388bb1520921d08a16ccb24a6459c9d76c403eff6bf55a2816d7c1aa2a8 skills went down. https://status.freeday.ai/incident/401491 Mon, 22 Jul 2024 08:57:00 -0000 https://status.freeday.ai/incident/401491#639dc666418c4f14cd92665d7016a0a587447b97293d82f578aeb89e5ed6904f We have identified and fixed the issue. There was a state mismatch between our infrastructure as code (IaC) and our clusters. This resulted in a missing secret causing the certificate management to fail. Planned improvements: - synchronise the IaC more often - alerts on almost expiration of certificates (only webchat and portal were missing this alert) - improved on-call schedule - regular manual check on certificate status https://status.freeday.ai/incident/401491 Sun, 21 Jul 2024 17:51:00 -0000 https://status.freeday.ai/incident/401491#0092ef6fe25355ed626c79f697796ad67df2d6e0bf492675daf6ec6265a36540 Our portal and webchat are currently down due to an expired certificate. Our automated certificate management is failing without us noticing. We will fix this asap. https://status.freeday.ai/incident/396123 Wed, 10 Jul 2024 13:07:44 -0000 https://status.freeday.ai/incident/396123#1661ad6512a4e5b5a1d0e58f8d58251cc1f06f5a5e7d429825d11d87f32f2c66 integrations recovered. https://status.freeday.ai/incident/396123 Wed, 10 Jul 2024 11:24:31 -0000 https://status.freeday.ai/incident/396123#44dfa5dcce3cfef87d80f6dc94005694ce62107d773273756e34cdc755feaf00 integrations went down. https://status.freeday.ai/incident/391546 Sun, 30 Jun 2024 18:23:26 -0000 https://status.freeday.ai/incident/391546#8da3487f41e8a042e1c53a08d362b15c606ac2cd04576d3ae11d0cb83b274127 freeday.ai recovered. https://status.freeday.ai/incident/391546 Sun, 30 Jun 2024 16:19:24 -0000 https://status.freeday.ai/incident/391546#17915ca988ffc8baa5a53e6d7b1a5ca4604750f3f13e5f78d5310aed79be82e9 freeday.ai went down. https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:12:00 -0000 https://status.freeday.ai/incident/376370#26eb81a897eb7cd1fa2485cbd5028a53973dec175bf8fe8b67f90242067a32ef All services are up and running again. https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:12:00 -0000 https://status.freeday.ai/incident/376370#26eb81a897eb7cd1fa2485cbd5028a53973dec175bf8fe8b67f90242067a32ef All services are up and running again. https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:01:00 -0000 https://status.freeday.ai/incident/376370#ed8d282eed64df74c5c7921b6f37bf3f0414a2e15fd8f40a2c722267239b6395 The chat is unavailable. We are investigating this right now. https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:01:00 -0000 https://status.freeday.ai/incident/376370#ed8d282eed64df74c5c7921b6f37bf3f0414a2e15fd8f40a2c722267239b6395 The chat is unavailable. We are investigating this right now. https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:00:00 -0000 https://status.freeday.ai/incident/376370#b6192cfb2b455ea57df19796b22fd7b510e3c3c6a0cb01ad65475972fc1f5f91 We have identified the root cause and are working on getting services back up https://status.freeday.ai/incident/376370 Wed, 29 May 2024 12:00:00 -0000 https://status.freeday.ai/incident/376370#b6192cfb2b455ea57df19796b22fd7b510e3c3c6a0cb01ad65475972fc1f5f91 We have identified the root cause and are working on getting services back up https://status.freeday.ai/incident/366422 Wed, 08 May 2024 06:27:00 -0000 https://status.freeday.ai/incident/366422#e9a8cdab3ae28605458c2b1c476a1b6f5aeed9238a37ff81f3ba3ed0b1b6c0dc The issue has been resolved, thank you for your patience. https://status.freeday.ai/incident/366422 Wed, 08 May 2024 06:01:00 -0000 https://status.freeday.ai/incident/366422#643c69a633272ad19e4b9a4fd312a9827aa26591258339e6f56e67197fbd3e98 One of our suppliers is experiencing high latency resulting in degraded performance. https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:40:00 +0000 https://status.freeday.ai/incident/365668#3545850fe6c0f57c0d51aba86bdf22eb2f0bc0ae86c2f00cc342c6af8e0ce458 Maintenance completed https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:40:00 +0000 https://status.freeday.ai/incident/365668#3545850fe6c0f57c0d51aba86bdf22eb2f0bc0ae86c2f00cc342c6af8e0ce458 Maintenance completed https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:40:00 +0000 https://status.freeday.ai/incident/365668#3545850fe6c0f57c0d51aba86bdf22eb2f0bc0ae86c2f00cc342c6af8e0ce458 Maintenance completed https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:40:00 +0000 https://status.freeday.ai/incident/365668#3545850fe6c0f57c0d51aba86bdf22eb2f0bc0ae86c2f00cc342c6af8e0ce458 Maintenance completed https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:30:00 -0000 https://status.freeday.ai/incident/365668#a7e2f89ffd3176fcc5efdd359885d9cb7c8c9588189d4984865108d50efb731b We are changing our caches which might result in momentary downtime. https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:30:00 -0000 https://status.freeday.ai/incident/365668#a7e2f89ffd3176fcc5efdd359885d9cb7c8c9588189d4984865108d50efb731b We are changing our caches which might result in momentary downtime. https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:30:00 -0000 https://status.freeday.ai/incident/365668#a7e2f89ffd3176fcc5efdd359885d9cb7c8c9588189d4984865108d50efb731b We are changing our caches which might result in momentary downtime. https://status.freeday.ai/incident/365668 Mon, 06 May 2024 19:30:00 -0000 https://status.freeday.ai/incident/365668#a7e2f89ffd3176fcc5efdd359885d9cb7c8c9588189d4984865108d50efb731b We are changing our caches which might result in momentary downtime. https://status.freeday.ai/incident/359212 Mon, 22 Apr 2024 18:04:39 -0000 https://status.freeday.ai/incident/359212#dc47b8ddadca8ea9c8544a751ace7b167ed4703b0eecd9bb52c5d148cf1abe40 integrations recovered. https://status.freeday.ai/incident/359212 Mon, 22 Apr 2024 18:01:00 -0000 https://status.freeday.ai/incident/359212#cb24ebb910326257a4256a8257e6a9b207b39977d97ea3033c06eb6b2d20e9b0 integrations went down. https://status.freeday.ai/incident/353943 Thu, 11 Apr 2024 06:50:00 -0000 https://status.freeday.ai/incident/353943#3673f3d5b3a4a22733fc5a87fb9d3257fe7fc9556bd676f1adceb48913051d77 The issue has been resolved https://status.freeday.ai/incident/353943 Thu, 11 Apr 2024 06:32:00 -0000 https://status.freeday.ai/incident/353943#9ed352e4c9aa4c8393ac08a790a92b76e15176f309f56b90146eed41a35c2460 One of our suppliers has an outage impacting our platform as well. We are working to mitigate this issue. Please bear with us. https://status.freeday.ai/incident/350106 Wed, 03 Apr 2024 08:09:00 -0000 https://status.freeday.ai/incident/350106#f4b0a0504ee203cc669613801ce0c1d6b17bf470d1f01fe1f611587cb1eb5499 The issue has been resolved, our apologies for any inconvenience. https://status.freeday.ai/incident/350106 Wed, 03 Apr 2024 07:40:00 -0000 https://status.freeday.ai/incident/350106#bf3507682adaa8bb3ea93fdcd5117886ec8be628dccbbfaf7a9771e1057176b8 Our answer question skill is currently unavailable. https://status.freeday.ai/incident/349529 Tue, 02 Apr 2024 12:03:17 -0000 https://status.freeday.ai/incident/349529#dfd4e3634ae30b48b9f3bcf121246185b3b1116cf6b57df39af78a4e24e37a40 freeday.ai recovered. https://status.freeday.ai/incident/349529 Tue, 02 Apr 2024 09:22:23 -0000 https://status.freeday.ai/incident/349529#1206123f7a497f0aad53a9cd021cda75c23b1868076ae65ee71bc9b193e60b99 freeday.ai went down. https://status.freeday.ai/incident/344023 Thu, 21 Mar 2024 10:26:00 -0000 https://status.freeday.ai/incident/344023#e477accf7b7af991f153c057560462b805ee321574aaf9b7a9797e975b8ff5a4 The issue has been resolved please notify us if you experience any slowness. https://status.freeday.ai/incident/344023 Thu, 21 Mar 2024 08:15:00 -0000 https://status.freeday.ai/incident/344023#8bb9b143d878e58c1d1317e7c4c7b340ee3c0ddec17035346c466b6d24b77625 Due to problems in the Azure UK region we are expecting slowdowns. We will keep you updated. https://status.freeday.ai/incident/340320 Wed, 13 Mar 2024 19:46:50 -0000 https://status.freeday.ai/incident/340320#0baaac0b6cb01824eefa7ae6c2be2317fe59addd1b7721a578434ba92ea1a80e skills recovered. https://status.freeday.ai/incident/340320 Wed, 13 Mar 2024 19:43:24 -0000 https://status.freeday.ai/incident/340320#f119d859320bbe02b1c27182674d069597a94f6c020212ff538c228e310d6de7 skills went down. https://status.freeday.ai/incident/340352 Wed, 13 Mar 2024 14:30:00 -0000 https://status.freeday.ai/incident/340352#b0c5f5dc53e3b62ca7eb55c1f7f9a286a6d20338ec3099fac122490f68fce204 Rate limiting has been implemented and our services are up again. https://status.freeday.ai/incident/340320 Wed, 13 Mar 2024 14:10:01 -0000 https://status.freeday.ai/incident/340320#0370288b9e31b167af2c32ce0674331ecc4fcb38620fe717d49016c173b826cf skills recovered. https://status.freeday.ai/incident/340320 Wed, 13 Mar 2024 14:06:20 -0000 https://status.freeday.ai/incident/340320#a8c2b34d15967914d2849f0904288a8a951cda3453f102e3b707b260c932ed4b skills went down. https://status.freeday.ai/incident/340352 Wed, 13 Mar 2024 12:55:00 -0000 https://status.freeday.ai/incident/340352#4dd2ea6437df51dea9f6e2b96a1a67a6f0a239bcae04b213febcaa15a8a6b966 Due to high traffic load our services were overloaded, we are implementing rate limits. https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:20:00 -0000 https://status.freeday.ai/incident/339150#d74560f81b1eaba13da167fcad795dca97d2572717bea9b5b2ee26c63f4192b9 The database issues have been resolved https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:20:00 -0000 https://status.freeday.ai/incident/339150#d74560f81b1eaba13da167fcad795dca97d2572717bea9b5b2ee26c63f4192b9 The database issues have been resolved https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:20:00 -0000 https://status.freeday.ai/incident/339150#d74560f81b1eaba13da167fcad795dca97d2572717bea9b5b2ee26c63f4192b9 The database issues have been resolved https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:20:00 -0000 https://status.freeday.ai/incident/339150#d74560f81b1eaba13da167fcad795dca97d2572717bea9b5b2ee26c63f4192b9 The database issues have been resolved https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:17:00 -0000 https://status.freeday.ai/incident/339150#0d10c0b6221996d759d62830ea355ae5d150a0c99c07deb785aa29cb41e07f65 The previous revert caused database issues. We expect to have a fix in a few minutes. https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:17:00 -0000 https://status.freeday.ai/incident/339150#0d10c0b6221996d759d62830ea355ae5d150a0c99c07deb785aa29cb41e07f65 The previous revert caused database issues. We expect to have a fix in a few minutes. https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:17:00 -0000 https://status.freeday.ai/incident/339150#0d10c0b6221996d759d62830ea355ae5d150a0c99c07deb785aa29cb41e07f65 The previous revert caused database issues. We expect to have a fix in a few minutes. https://status.freeday.ai/incident/339150 Mon, 11 Mar 2024 08:17:00 -0000 https://status.freeday.ai/incident/339150#0d10c0b6221996d759d62830ea355ae5d150a0c99c07deb785aa29cb41e07f65 The previous revert caused database issues. We expect to have a fix in a few minutes. https://status.freeday.ai/incident/339132 Mon, 11 Mar 2024 08:03:00 -0000 https://status.freeday.ai/incident/339132#a6336e185b9e35b7f0738e32e1a388146efa0e63e6eb8d53199a70d31c068019 Our services are back online again. https://status.freeday.ai/incident/339132 Mon, 11 Mar 2024 07:32:00 -0000 https://status.freeday.ai/incident/339132#efa77105a461d9c1443cfb76d17a6ad913ef46415dd94b90252a57598525ca0d Our services our down due to a bad deployment through the weekend. We are reverting the bad code. https://status.freeday.ai/incident/337927 Fri, 08 Mar 2024 05:37:43 -0000 https://status.freeday.ai/incident/337927#85c22123092cc0ffb20311d9ac1e2c1aab044ea0189cafd2ec84d862669a046b platform recovered. https://status.freeday.ai/incident/337927 Fri, 08 Mar 2024 05:34:30 -0000 https://status.freeday.ai/incident/337927#9526dc31734b232ddbc84b673ae0848070a12bc17cb8c5a428e1342af9666ff2 platform went down. https://status.freeday.ai/incident/336733 Tue, 05 Mar 2024 21:18:36 -0000 https://status.freeday.ai/incident/336733#f27cc2a6eab0be94ab88cfeb824ab0171124a979bf7412cd015b22c7c13b6b7e skills recovered. https://status.freeday.ai/incident/336733 Tue, 05 Mar 2024 21:15:02 -0000 https://status.freeday.ai/incident/336733#60159801b5c340f28eb3fcc1d63ad1c7fc90594e86ce95c4cae3780f7bdc04b9 skills went down. https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 19:00:00 +0000 https://status.freeday.ai/incident/336650#df522ed099ce65a578825812c3d85d79d11daf92d52f13dedf5ad0bab32bb9c2 Maintenance completed https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 19:00:00 +0000 https://status.freeday.ai/incident/336650#df522ed099ce65a578825812c3d85d79d11daf92d52f13dedf5ad0bab32bb9c2 Maintenance completed https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 19:00:00 +0000 https://status.freeday.ai/incident/336650#df522ed099ce65a578825812c3d85d79d11daf92d52f13dedf5ad0bab32bb9c2 Maintenance completed https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 19:00:00 +0000 https://status.freeday.ai/incident/336650#df522ed099ce65a578825812c3d85d79d11daf92d52f13dedf5ad0bab32bb9c2 Maintenance completed https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 19:00:00 +0000 https://status.freeday.ai/incident/336650#df522ed099ce65a578825812c3d85d79d11daf92d52f13dedf5ad0bab32bb9c2 Maintenance completed https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 18:00:00 -0000 https://status.freeday.ai/incident/336650#61ca39c8cdd399264359971d64de99d83f6f69e544b1639511862f68463fad33 Some services may show degraded performance due to updates active maintenance on our database and services. Apologies for the inconvenience. https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 18:00:00 -0000 https://status.freeday.ai/incident/336650#61ca39c8cdd399264359971d64de99d83f6f69e544b1639511862f68463fad33 Some services may show degraded performance due to updates active maintenance on our database and services. Apologies for the inconvenience. https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 18:00:00 -0000 https://status.freeday.ai/incident/336650#61ca39c8cdd399264359971d64de99d83f6f69e544b1639511862f68463fad33 Some services may show degraded performance due to updates active maintenance on our database and services. Apologies for the inconvenience. https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 18:00:00 -0000 https://status.freeday.ai/incident/336650#61ca39c8cdd399264359971d64de99d83f6f69e544b1639511862f68463fad33 Some services may show degraded performance due to updates active maintenance on our database and services. Apologies for the inconvenience. https://status.freeday.ai/incident/336650 Tue, 05 Mar 2024 18:00:00 -0000 https://status.freeday.ai/incident/336650#61ca39c8cdd399264359971d64de99d83f6f69e544b1639511862f68463fad33 Some services may show degraded performance due to updates active maintenance on our database and services. Apologies for the inconvenience. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 14:51:00 -0000 https://status.freeday.ai/incident/334292#ef691449e2f37885521085c325455d1c87dc31b86c90efb9a2d1d0e22e299a57 All services are back to normal. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 14:51:00 -0000 https://status.freeday.ai/incident/334292#ef691449e2f37885521085c325455d1c87dc31b86c90efb9a2d1d0e22e299a57 All services are back to normal. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 14:07:00 -0000 https://status.freeday.ai/incident/334292#97133f57991faf3cf93c37d6e901492543625a2f90b938c24471bcbd47d0e71a We have identified the problem and are working on the solution. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 14:07:00 -0000 https://status.freeday.ai/incident/334292#97133f57991faf3cf93c37d6e901492543625a2f90b938c24471bcbd47d0e71a We have identified the problem and are working on the solution. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 04:00:00 -0000 https://status.freeday.ai/incident/334292#b274cbf4cc2d9ae763cc8ee60feebe48b27d8058f2c94aa50d6967c76f37ce8d We are experiencing degraded performance in our answer-generation services. We are actively working on a solution. https://status.freeday.ai/incident/334292 Fri, 01 Mar 2024 04:00:00 -0000 https://status.freeday.ai/incident/334292#b274cbf4cc2d9ae763cc8ee60feebe48b27d8058f2c94aa50d6967c76f37ce8d We are experiencing degraded performance in our answer-generation services. We are actively working on a solution. https://status.freeday.ai/incident/330388 Thu, 22 Feb 2024 08:28:00 -0000 https://status.freeday.ai/incident/330388#5d7656320c6ce0ae6390a7f76909d5ed4a6d851a201365abb1e9b89bc1c6d5d2 The issue has been fixed. To prevent this from re-occuring we: - fixed our backwards compatibility check - will reduce chances of failed deployments - will improve logging https://status.freeday.ai/incident/330388 Thu, 22 Feb 2024 08:15:00 -0000 https://status.freeday.ai/incident/330388#99057dc0973e9e70f450cff8ba5bc864cc5dec3b2d1b70cfd4319bb2e6a99c6e We have identified the issue and are re-deploying. The issue was caused by a partially failed deployment. https://status.freeday.ai/incident/330388 Thu, 22 Feb 2024 07:33:00 -0000 https://status.freeday.ai/incident/330388#06f9f7c670b07549cd3740aad29146a15b7ec3bfdf593a366e69f3263d10bdb1 Our generate answers skills is partly available. https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 20:09:04 +0000 https://status.freeday.ai/incident/325819#f580d45ae1ed31082907909c2f1cb8705b202ab2a311c1b88f6b9fa5379582cc Maintenance completed https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 20:09:04 -0000 https://status.freeday.ai/incident/325819#38e5fbbfff12af050bdeb881dbf66068d372a7444f1497bc013432cf5da4c434 We are restructuring our database to increase speed and flexibility. This should not impact anything except some operation temporarily taking longer. Please bear with us. https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 20:09:04 +0000 https://status.freeday.ai/incident/325819#f580d45ae1ed31082907909c2f1cb8705b202ab2a311c1b88f6b9fa5379582cc Maintenance completed https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 20:09:04 -0000 https://status.freeday.ai/incident/325819#38e5fbbfff12af050bdeb881dbf66068d372a7444f1497bc013432cf5da4c434 We are restructuring our database to increase speed and flexibility. This should not impact anything except some operation temporarily taking longer. Please bear with us. https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 19:30:00 -0000 https://status.freeday.ai/incident/325819#38e5fbbfff12af050bdeb881dbf66068d372a7444f1497bc013432cf5da4c434 We are restructuring our database to increase speed and flexibility. This should not impact anything except some operation temporarily taking longer. Please bear with us. https://status.freeday.ai/incident/325819 Mon, 12 Feb 2024 19:30:00 -0000 https://status.freeday.ai/incident/325819#38e5fbbfff12af050bdeb881dbf66068d372a7444f1497bc013432cf5da4c434 We are restructuring our database to increase speed and flexibility. This should not impact anything except some operation temporarily taking longer. Please bear with us. https://status.freeday.ai/incident/324549 Thu, 08 Feb 2024 15:30:00 -0000 https://status.freeday.ai/incident/324549#d13c4d303902f201a56e9c806594d8ae92a6f075cc8e8b2cc4e7c0e25886436e We have identified and resolved the issue. The knowledge base synchronization is fully operational again and all answers are complete again. https://status.freeday.ai/incident/324549 Thu, 08 Feb 2024 08:00:00 -0000 https://status.freeday.ai/incident/324549#48f3d920b2fda1f588f4d7fdc0b9d0363db6dcda100299f9b0b111528039f1c0 Some parts of the knowledge base synchronization show degraded performance. The result is partial synchronization and thus answer. https://status.freeday.ai/incident/317984 Fri, 26 Jan 2024 18:56:26 -0000 https://status.freeday.ai/incident/317984#652f69f039d91ddaf1886a0845c85fdb2e56c6c53102b4fbb55562123273f254 portal recovered. https://status.freeday.ai/incident/317984 Fri, 26 Jan 2024 18:52:33 -0000 https://status.freeday.ai/incident/317984#cbf0078558c20b722d00ae274aad279597e740b12f99aebb3846814df3eb6fdf portal went down. https://status.freeday.ai/incident/317984 Fri, 26 Jan 2024 10:05:22 -0000 https://status.freeday.ai/incident/317984#794aa7bc270b71aee715cea9bc42f09a6a5819ab4a22ba7b3ade0872e15ea467 portal recovered. https://status.freeday.ai/incident/317984 Fri, 26 Jan 2024 09:40:59 -0000 https://status.freeday.ai/incident/317984#1d4f8053a4d7beebbd9272dd7c1f7c569ded77ead64c51ef708b0c9bbb9fb7f2 portal went down. https://status.freeday.ai/incident/314068 Fri, 19 Jan 2024 09:32:34 -0000 https://status.freeday.ai/incident/314068#efd86f8e8eca75ecbe465fff69ead8e8ee04b64b90fa395cae079b44cdea6e1a freeday.ai recovered. https://status.freeday.ai/incident/314068 Fri, 19 Jan 2024 09:08:14 -0000 https://status.freeday.ai/incident/314068#0645d75d02ce56d9d7a219510641aecd6e9600aeb3d9120af8f958b92487e798 freeday.ai went down. https://status.freeday.ai/incident/314068 Fri, 19 Jan 2024 08:56:05 -0000 https://status.freeday.ai/incident/314068#05f1151b188cf4bf68508fde3e1bb3be30d932b9d750d7d610ed958f5e89cbe4 freeday.ai recovered. https://status.freeday.ai/incident/314068 Wed, 17 Jan 2024 20:22:09 -0000 https://status.freeday.ai/incident/314068#07e8e65cf24de89897f364b98e8238bc59f40350d4f0c7412608af6dff47d813 freeday.ai went down. https://status.freeday.ai/incident/309778 Mon, 08 Jan 2024 07:07:33 -0000 https://status.freeday.ai/incident/309778#bf72abc55ddc2c295612fe3624ea14163b12ddeee3b23cdbb4e887d2b292c95a platform recovered. https://status.freeday.ai/incident/309778 Mon, 08 Jan 2024 07:04:11 -0000 https://status.freeday.ai/incident/309778#b75310f6ffc4a01e6e8b2257904058bf18e4123f21784cc42d0692728a062bf8 platform went down. https://status.freeday.ai/incident/309238 Sat, 06 Jan 2024 13:54:45 -0000 https://status.freeday.ai/incident/309238#ee99308a9777f4ea239cd97b362e8c93891f8017cd2a84cc1b4928832f198857 platform recovered. https://status.freeday.ai/incident/309238 Sat, 06 Jan 2024 13:53:53 -0000 https://status.freeday.ai/incident/309238#2999bd0e102e13d2d0339057529377498c78395ce9ed1f3a487decf1420950e5 platform went down. https://status.freeday.ai/incident/308362 Thu, 04 Jan 2024 11:50:00 -0000 https://status.freeday.ai/incident/308362#2fb1c4aeff747e17c8e56a7919b870a71a4442653a4b9d08001300fe673c44ca The issue was resolved. It was caused by misconfiguration in our secret manager. This was corrected. All failed runs will be rerun before end of day ensuring no data is lost. https://status.freeday.ai/incident/308362 Thu, 04 Jan 2024 11:17:00 -0000 https://status.freeday.ai/incident/308362#58331f54e0fd27c3b3f281b76ec4183383030add6be9438fc0b1509a7290b5b5 Our KYC skill is unavailable at the moment. We are investigating. https://status.freeday.ai/incident/307481 Tue, 02 Jan 2024 15:27:00 -0000 https://status.freeday.ai/incident/307481#70079364b3f63480f648c850c7449a93b04b75899436ad8148461486efd316b2 To prevent further occurrences we: - have limited the number of retries - have reduced queue depth for long running tasks - will expand our liveliness checks to kill instances that are blocked by too long running requests or deadlocks. https://status.freeday.ai/incident/307481 Tue, 02 Jan 2024 12:10:00 -0000 https://status.freeday.ai/incident/307481#ce76ec9ce2aad9c37d272955da73d9f7ad1fa01b29b83d115a014d442436168a After purging queues and terminating long running tasks our skills service is up and running again. https://status.freeday.ai/incident/307481 Tue, 02 Jan 2024 11:30:00 -0000 https://status.freeday.ai/incident/307481#514c30a8cf52a94e2d2d13100ddf808975a9787be75191b74b9f73a6e0cf90b1 We have identified the root cause. Due to long running requests not being terminated automatically our infrastructure was not scaling properly leading to capacity issues. https://status.freeday.ai/incident/307481 Tue, 02 Jan 2024 10:45:00 -0000 https://status.freeday.ai/incident/307481#20447308f530432fa6cdd75669a91246e5ffcb17d669100d96043c29b82571ff Our entire skills service is overloaded at the moment, we are investigating the cause. Please bear with us while you receive timeouts. https://status.freeday.ai/incident/307481 Tue, 02 Jan 2024 10:29:00 -0000 https://status.freeday.ai/incident/307481#dd612ac241c5a4ae8360cacabaa79d39d4770ab02f569af544c18d5cbfb9c4d8 Our skills service is currently unavailable. https://status.freeday.ai/incident/305795 Thu, 28 Dec 2023 10:21:51 -0000 https://status.freeday.ai/incident/305795#c14d5efdbba9a2808114538e31f2aba2fc0893bd1d2b22847e87271b6a41be84 platform recovered. https://status.freeday.ai/incident/305795 Thu, 28 Dec 2023 10:18:25 -0000 https://status.freeday.ai/incident/305795#6319df02284981bd3db72f5d11c894c62d1323f2238600795018bd90652b51ea platform went down. https://status.freeday.ai/incident/305017 Tue, 26 Dec 2023 05:00:11 -0000 https://status.freeday.ai/incident/305017#3b72fb357fe5093a373bf48ad323516e370d1d3d2e381087825e0505cb3fe13a platform recovered. https://status.freeday.ai/incident/305017 Tue, 26 Dec 2023 04:56:43 -0000 https://status.freeday.ai/incident/305017#4504a463f6449c84f391420877061646b92bbc21f299aa7b58d912c1f4055c80 platform went down. https://status.freeday.ai/incident/301198 Sat, 16 Dec 2023 00:48:32 -0000 https://status.freeday.ai/incident/301198#2abb721760754b56b4c751c3d59c09514d1e0ed9e5f1ae3bad84abaaf3725dcb freeday.ai recovered. https://status.freeday.ai/incident/301198 Sat, 16 Dec 2023 00:45:12 -0000 https://status.freeday.ai/incident/301198#0a728c049e27d3ad39a99576596d802c8e78ae707bc0317c2b6cb4049bf37773 freeday.ai went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 07:52:31 -0000 https://status.freeday.ai/incident/299078#b5d6282d55fe3a3c04b1ef367edfcf3fe2e47bace0258caf581c4bda3d2f1288 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 07:48:40 -0000 https://status.freeday.ai/incident/299078#5ec1892bc9974b7b0b583c99783077689b99aa3ad058aa1ee0de443f7c4eeadd platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 07:12:07 -0000 https://status.freeday.ai/incident/299078#355feaed59509f23bcbc40d53607d7ec8f52107a1c7d87e8d464f24a278f12ec platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 07:05:06 -0000 https://status.freeday.ai/incident/299078#6fa03a38ac6f7b5001e9de672dfe5367ed44e53c50d9fde3d7c43023d9e90710 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:59:58 -0000 https://status.freeday.ai/incident/299078#c1dad1ea3ec89833f3f085c0626595a9df90fb376c61c0261c7a3ff42b5c4621 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:53:33 -0000 https://status.freeday.ai/incident/299078#c716a136f2faa53898444c38812ddb299e3dbed4cfff16d9036a9ad9dcfcaa69 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:47:40 -0000 https://status.freeday.ai/incident/299078#8f97c5c783eb0520c9dcb3abbc77dbd292f78e8c22312c9732ee0cfcdbacc519 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:40:37 -0000 https://status.freeday.ai/incident/299078#6b2b17a0bfd47435faf3f2321fe37261eceaec78c2bf2649bfbab93d57758ab4 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:37:06 -0000 https://status.freeday.ai/incident/299078#dcd4f0cf73efa72a1ca87d05c304dc2dbb88983dc284455f0205ec3fa01228be platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:31:27 -0000 https://status.freeday.ai/incident/299078#96944e6e0eefa7e2a501e8460028cd33f80043cfd60b924e2e1da63fd717e2c6 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 06:18:40 -0000 https://status.freeday.ai/incident/299078#c8e96589d6c91dae5fe38db43a6ab0e4f17a9e454e77a2cb4ea01bc876b58ca1 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 05:36:26 -0000 https://status.freeday.ai/incident/299078#4516478daa2f93b7b505ab1daa2513690b84d17ef2186fe9a95cb833d9693763 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 05:33:09 -0000 https://status.freeday.ai/incident/299078#4545cb664e7d9450d5cdf584362e7f567f37a9fef5a40bc6cf8435d58868ad61 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 05:09:23 -0000 https://status.freeday.ai/incident/299078#e76239d0bfb401bfd334ec2a40396b27a3a8d79263ce3e3a31738f70c640ef39 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 05:08:26 -0000 https://status.freeday.ai/incident/299078#07b8910cca4f5114a157b07aeb0bc1113d46cd196c156db0d78fff4d6a28ec52 platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 04:18:04 -0000 https://status.freeday.ai/incident/299078#54e9e921eb3112706ea221ff846ae566dd7a2c7fa283b1bb02d8016b507cb652 platform went down. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 04:17:03 -0000 https://status.freeday.ai/incident/299078#5738fa9c21b8a42901fba8d10f1446bc46bdabd178412e05135dadcd37e7bd5e platform recovered. https://status.freeday.ai/incident/299078 Tue, 12 Dec 2023 03:38:24 -0000 https://status.freeday.ai/incident/299078#087469f359ad45058b39e20de983495c0aa9abeb5367a3f9a3eb295551a908aa platform went down. https://status.freeday.ai/incident/298920 Mon, 11 Dec 2023 23:14:13 -0000 https://status.freeday.ai/incident/298920#5ff79349838e0a0739e54bd8808402892e5d270c31192169c0413b888fe3204e platform recovered. https://status.freeday.ai/incident/298920 Mon, 11 Dec 2023 23:10:32 -0000 https://status.freeday.ai/incident/298920#7d35a81b9c83ff7f797bdfa52c56add3151f71cef5134571ddcf69d1334c9dcc platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 17:18:56 -0000 https://status.freeday.ai/incident/297281#003649f294e5a93020431c4553d1caad046febf66406d103005df46fe947aaf0 platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 17:12:23 -0000 https://status.freeday.ai/incident/297281#b368d853ce746f68514e3aa9eb10d0819c8286018767841c5ae99d833cccf3ea platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 16:16:40 -0000 https://status.freeday.ai/incident/297281#16ab0a0e7afa16f4c0a3e0693f488e84ad66f7526a8a134cdcb7e5e9b8779bbf platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 16:12:49 -0000 https://status.freeday.ai/incident/297281#2e4f19be218a7760a91a64c125437ac38c2c9a835ad6db5704c00ffc5fabb73f platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:55:00 -0000 https://status.freeday.ai/incident/297281#d32e7b4c62c398987eaaf6e0b0021b403a9f71cf3221a2df5c87f3ee438fbeff platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:51:34 -0000 https://status.freeday.ai/incident/297281#30c6139772dffa8f76026ce0df6f09a8e167d023225cd94563b4fd1de8a0affa platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:49:20 -0000 https://status.freeday.ai/incident/297281#597c9c8569f5706fac91e5780acb86a65ca74b228ea07b09ccc97f3190a77116 platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:44:55 -0000 https://status.freeday.ai/incident/297281#1fd25c53d39ca5bf8c9ff8f0c3906f398cf209db95a605ca59ba742a24c791f9 platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:42:38 -0000 https://status.freeday.ai/incident/297281#c3f3c6d42a0b7aabbc8a839208f70fa4e376b6dca8d788fba509bafad0253d1b platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:38:43 -0000 https://status.freeday.ai/incident/297281#25bde09711bf490fd5ab7a4a8909301f6864452eb687c6cc8debfa3f20f719c3 platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:17:59 -0000 https://status.freeday.ai/incident/297281#8c9878a1d9f4eb713f2a981bff3c7951a4798b5dca19a80a1ad557e7d1626e5c platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:13:21 -0000 https://status.freeday.ai/incident/297281#a9df91bb08a47a0af71828b33ed487dbdcea764c6fa03c42bc5372943bd248c9 platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 15:13:05 -0000 https://status.freeday.ai/incident/297281#48a2c48cf3080678d69617f90452c2aceb44f3d20961ed8b87e57f9bbe65b75f platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:52:21 -0000 https://status.freeday.ai/incident/297281#a3c56e8948b29747fc0c7e6834cef9bad36cf70ac6ef0b8d8c58d6663b9eff66 platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:51:05 -0000 https://status.freeday.ai/incident/297281#1ae8589163d532130e647410dc87da7bdac6d463c7688c5d72664bbd880f394f platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:47:20 -0000 https://status.freeday.ai/incident/297281#ea2b598576e0a67925d437e2f863b42670a69a2a7bcb4196d11c36a612630742 platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:43:56 -0000 https://status.freeday.ai/incident/297281#055f804f0b3da0314ebca9752360e43d6897f1b0b11fea99436627f26baeeede platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:39:56 -0000 https://status.freeday.ai/incident/297281#b38bc25fa6b231d2480638f091613820e8e17932aedd3f2a5e6929d5ae65f10e platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:37:29 -0000 https://status.freeday.ai/incident/297281#7299696be0faaa738d04d26a326bfa2969e86d96440d755539e68db37f869f48 platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:33:25 -0000 https://status.freeday.ai/incident/297281#4e4941f520a80149073723a9dc36d5a65d85591fb68a6a4b145ed2957ff9466f platform went down. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:32:27 -0000 https://status.freeday.ai/incident/297281#5bff6f9bdca91066c9a19760883ae9b8879939fd3d161ceaa1cc2437887bdc27 platform recovered. https://status.freeday.ai/incident/297281 Thu, 07 Dec 2023 14:26:11 -0000 https://status.freeday.ai/incident/297281#b111379d044c322041add77125abd4b036d3c41ea11d8c7bf6d346ca860757b5 platform went down. https://status.freeday.ai/incident/293125 Tue, 28 Nov 2023 16:29:16 -0000 https://status.freeday.ai/incident/293125#5ee665b3701c64e45e3c90ac56aa894a44fb102beb5f7cc2f6db1c80b24beba3 platform recovered. https://status.freeday.ai/incident/293125 Tue, 28 Nov 2023 16:25:33 -0000 https://status.freeday.ai/incident/293125#d5cd955812221291e23614652a51876649d3c596bcab840955edd93d62c9526b platform went down. https://status.freeday.ai/incident/293289 Tue, 28 Nov 2023 15:03:00 -0000 https://status.freeday.ai/incident/293289#fbb7325cac4b5b50df84154340f500741be1371db981cbff5beff351ec587f22 The issue is fixed https://status.freeday.ai/incident/293289 Tue, 28 Nov 2023 11:03:00 -0000 https://status.freeday.ai/incident/293289#3c9a1892d6aadd09e6811d6bd2d059dd6e10d6c730c08518d2f97eb37523eac4 Invoicing skills are currently unavailable due to a mismatch between our services and one of our providers. https://status.freeday.ai/incident/293125 Tue, 28 Nov 2023 07:30:35 -0000 https://status.freeday.ai/incident/293125#42cd2d04d1e9ea4d3390b06e4c6c6154792accafe1cb310e5388d458d07772ba freeday.ai recovered. https://status.freeday.ai/incident/293125 Tue, 28 Nov 2023 07:25:00 -0000 https://status.freeday.ai/incident/293125#09e96e53718100a66569246dbab0a5eddfadebe942b7999fdecd74cf8d25ad1d freeday.ai went down. https://status.freeday.ai/incident/288042 Thu, 16 Nov 2023 12:24:37 -0000 https://status.freeday.ai/incident/288042#c778fa4fba04b2a548105e3c03eb1dd34edca047353f75b1e67cd8dfde4614b1 platform recovered. https://status.freeday.ai/incident/288042 Thu, 16 Nov 2023 12:21:26 -0000 https://status.freeday.ai/incident/288042#873c2cfd1d0ef8ffd5440c49858028664aea1751e67e15cfdaf6960a9a4bc3fd platform went down. https://status.freeday.ai/incident/284163 Wed, 08 Nov 2023 11:18:00 -0000 https://status.freeday.ai/incident/284163#a594a71b049087d32cc5eb456ef1bfb7254e141fa4f0db9aa6c48f191f7af2f6 The incompatibility was fixed and all services are nominal again. https://status.freeday.ai/incident/284163 Wed, 08 Nov 2023 08:44:00 -0000 https://status.freeday.ai/incident/284163#181811a7f26aaa84dc22fe1895e53f6f7efc6c3b5bb62c0eead593152f4edffc We are rolling back updates and the issue will be resolved before 12:30 https://status.freeday.ai/incident/283964 Wed, 08 Nov 2023 01:50:07 -0000 https://status.freeday.ai/incident/283964#88747cf2452831ebd361bbae5eeb83ca38c85bd12061e9b33ea46f0c5800b79f freeday.ai recovered. https://status.freeday.ai/incident/283964 Wed, 08 Nov 2023 01:47:11 -0000 https://status.freeday.ai/incident/283964#8aa1b7a4f8b8699522bb3ffc1875baba611ea19abc5fdb75b951ce04f5e77ff4 freeday.ai went down. https://status.freeday.ai/incident/283412 Tue, 07 Nov 2023 02:24:06 -0000 https://status.freeday.ai/incident/283412#71d4b9adae115bcad633b8e710653d96b24aeb2295a5d322c0e233e1be1a9f83 freeday.ai recovered. https://status.freeday.ai/incident/283412 Tue, 07 Nov 2023 02:18:13 -0000 https://status.freeday.ai/incident/283412#c3284462a20171e091c620d62cd31faa986d3273751e0460b9a354bdb9a3d0ff freeday.ai went down. https://status.freeday.ai/incident/281616 Thu, 02 Nov 2023 21:54:58 -0000 https://status.freeday.ai/incident/281616#df3bcd3c73ed115f93160f64f02aad00847c80730ce2c31ed36019ffe7d43f4d freeday.ai recovered. https://status.freeday.ai/incident/281616 Thu, 02 Nov 2023 21:47:51 -0000 https://status.freeday.ai/incident/281616#a0bb068703d2e1bceba61519e3990b4d00c2451bbbbd31d46c18f0603794d5f2 freeday.ai went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:47:06 -0000 https://status.freeday.ai/incident/280873#708df712bcb3ae4b0a07922f6499bdfe45c8e1e18816cce5b5edf2df7a177429 conversations recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:46:50 -0000 https://status.freeday.ai/incident/280873#5a32e0936a739f409a31b4a2e0c706ede4b853f8936332b4c091e40f2e9a3104 skills recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:46:21 -0000 https://status.freeday.ai/incident/280873#3ef16506755e54e85974e7b5a1bba9fd36334332fe2edede74e4166b314a3adb platform recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:29:21 -0000 https://status.freeday.ai/incident/280873#1a1df324e600694aad0d9d3926d0a5f4b892203fdd318089973638a426d9c3c5 skills went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:28:47 -0000 https://status.freeday.ai/incident/280873#654c14a91c49c86d0162f49dc7720f0496cfb455c893322defbb64b1314e1a74 platform and webchat went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:13:16 -0000 https://status.freeday.ai/incident/280873#138528cac8039350da020cc09b7c0eda422e7835d82377eccbeb429daac59d89 skills recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 21:12:18 -0000 https://status.freeday.ai/incident/280873#ba61fd849ae76c87673fae4ae74e043985d52e00c7c8f2a9509659db6b693b1c platform recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 19:07:47 -0000 https://status.freeday.ai/incident/280873#a79c3844baea9d903e67cc7ae92ec02d56473bdddcc28dd41c4c2ac35c2959c4 conversations went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 19:06:42 -0000 https://status.freeday.ai/incident/280873#b25f64cb5398d08351ca030c42bed0adfd06dc894b12c8096dd3bebc0caae846 skills went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 19:01:55 -0000 https://status.freeday.ai/incident/280873#93e6c1217d928a62c74fb40a647354538c514511e1e2b7c87ec77994b80f4baf platform went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:44:30 -0000 https://status.freeday.ai/incident/280873#993d0c62f16e099724f7e07c3abd59f6ca3c590c497769cdf2f8cae82c164890 skills and platform recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:44:30 -0000 https://status.freeday.ai/incident/280873#993d0c62f16e099724f7e07c3abd59f6ca3c590c497769cdf2f8cae82c164890 skills and platform recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:30:23 -0000 https://status.freeday.ai/incident/280873#7dd918fa12c9df44ca446f634b8125f4adf514703533dec0465fafdad4f0e9a1 conversations recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:11:32 -0000 https://status.freeday.ai/incident/280873#7d466735c041412c047c04fb8c54885c90e2e8668a32bec4e02ff7a0a70ec07b skills went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:07:25 -0000 https://status.freeday.ai/incident/280873#a620e619daef274038c034ef0dc4afe315f92872c0c9547523f70e667b6a6e6f conversations went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 12:06:19 -0000 https://status.freeday.ai/incident/280873#2495c79023ddbbb063bc694f30be9945b71a5b43cf3ef263fb1256bf81e73f2b skills recovered. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 11:55:38 -0000 https://status.freeday.ai/incident/280873#0e9657406d4d696bc52f77710628cf09c7df347096717959c87a7882b32fb8db skills and platform went down. https://status.freeday.ai/incident/280873 Wed, 01 Nov 2023 11:55:38 -0000 https://status.freeday.ai/incident/280873#0e9657406d4d696bc52f77710628cf09c7df347096717959c87a7882b32fb8db skills and platform went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:57:56 -0000 https://status.freeday.ai/incident/277934#075e81328d95b6a6789258ea5106891da2f48304297ace69a764bf8932c34af6 conversations, skills, and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:57:56 -0000 https://status.freeday.ai/incident/277934#075e81328d95b6a6789258ea5106891da2f48304297ace69a764bf8932c34af6 conversations, skills, and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:57:56 -0000 https://status.freeday.ai/incident/277934#075e81328d95b6a6789258ea5106891da2f48304297ace69a764bf8932c34af6 conversations, skills, and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:48:49 -0000 https://status.freeday.ai/incident/277934#ab3814a26cf2eb9a784aa047c4344a216e5046a8b990f8c0dbfb917832fbd245 conversations went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:45:47 -0000 https://status.freeday.ai/incident/277934#e7fce8f39b585726737f26d53d458495fc6d7c21343aab7ad1b3a406df7e6feb skills went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 19:44:52 -0000 https://status.freeday.ai/incident/277934#bc612de22f1f3a1549ce5062f25d8859260320cd60678844f7438d2e889a6f49 platform went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 17:03:27 -0000 https://status.freeday.ai/incident/277934#05592f2aab55dce6bb85c6379abb671b593ab5f4e786c968afbb40bfd1a22154 skills and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 17:03:27 -0000 https://status.freeday.ai/incident/277934#05592f2aab55dce6bb85c6379abb671b593ab5f4e786c968afbb40bfd1a22154 skills and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 16:59:57 -0000 https://status.freeday.ai/incident/277934#77b2d1c694f817472bf18a35579c9aa35ec656a1f9e7d4b5a906c0903db12472 skills and platform went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 16:59:57 -0000 https://status.freeday.ai/incident/277934#77b2d1c694f817472bf18a35579c9aa35ec656a1f9e7d4b5a906c0903db12472 skills and platform went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 08:42:09 -0000 https://status.freeday.ai/incident/277934#ce19a9fef21406fd30faf114420bf1c715878fe2e86203bb42053c64ba3242d9 skills and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 08:42:09 -0000 https://status.freeday.ai/incident/277934#ce19a9fef21406fd30faf114420bf1c715878fe2e86203bb42053c64ba3242d9 skills and platform recovered. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 08:32:40 -0000 https://status.freeday.ai/incident/277934#05aef9f56e572d07563b0d535221119406710bea32cd55df0315807d50836bdb skills and platform went down. https://status.freeday.ai/incident/277934 Thu, 26 Oct 2023 08:32:40 -0000 https://status.freeday.ai/incident/277934#05aef9f56e572d07563b0d535221119406710bea32cd55df0315807d50836bdb skills and platform went down. https://status.freeday.ai/incident/277083 Tue, 24 Oct 2023 14:00:00 -0000 https://status.freeday.ai/incident/277083#2a4c71c463462c583af999e11e51a4814aa0be083950c53723d89947049465e9 The issue has been resolved, please contact your account manager if you require more details. https://status.freeday.ai/incident/277083 Tue, 24 Oct 2023 09:00:00 -0000 https://status.freeday.ai/incident/277083#4df2b442e4b4fe535da6a7f2555ad0a1dda9644ac6b6533e09124fbc61ee045f Skills that use entity extraction are currently unavailable we are working on a fix. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 14:46:27 -0000 https://status.freeday.ai/incident/272866#1f8284ccf6aee33e0ddd730fa3a915968628a238f026bb45ab766323aba7db50 platform recovered. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 14:42:19 -0000 https://status.freeday.ai/incident/272866#d1d0cbdd0427f5ebf2c41714e20ca66f3e1ba2083f0f32c9fbd54df3e3808bf7 platform went down. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 00:22:50 -0000 https://status.freeday.ai/incident/272866#76ce92bd8209927eb444af10aa675dbfff930cef84cfd58574230b6d100320cd conversations and platform recovered. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 00:22:50 -0000 https://status.freeday.ai/incident/272866#76ce92bd8209927eb444af10aa675dbfff930cef84cfd58574230b6d100320cd conversations and platform recovered. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 00:19:10 -0000 https://status.freeday.ai/incident/272866#67c7e0fb83dde5e297def844dcbaa5abf72a57b21d8ecc2a1f4434cd95100143 conversations and platform went down. https://status.freeday.ai/incident/272866 Sun, 15 Oct 2023 00:19:10 -0000 https://status.freeday.ai/incident/272866#67c7e0fb83dde5e297def844dcbaa5abf72a57b21d8ecc2a1f4434cd95100143 conversations and platform went down. https://status.freeday.ai/incident/272423 Fri, 13 Oct 2023 18:10:45 -0000 https://status.freeday.ai/incident/272423#df845056340d0a9ebed3f501bd2af470a4e8788f959a3e433d01b72a123bfb44 skills recovered. https://status.freeday.ai/incident/272423 Fri, 13 Oct 2023 18:07:28 -0000 https://status.freeday.ai/incident/272423#2aa2db1f80150c4e6e396e26c46624042807ea8678c07c656bf5831e997e03a9 skills went down. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:59:32 -0000 https://status.freeday.ai/incident/262586#93f604abe61f8d8f8d6589b6954dd75967abdfe0af29197b37587bc983198404 freeday.ai recovered. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:53:14 -0000 https://status.freeday.ai/incident/262586#5ec610afe2f8ea836cae466f928a642dac3fae502152825f2045d56a97acef61 freeday.ai went down. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:49:29 -0000 https://status.freeday.ai/incident/262586#901a30b6c210e10ec67a3abe83bdceda322d33cc7e8ac4607b9f149d1d49a7ec platform recovered. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:45:12 -0000 https://status.freeday.ai/incident/262586#1178bb23c99cb4072cc813784522dec8734201891994e9ae9190af64e13197a5 platform went down. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:36:18 -0000 https://status.freeday.ai/incident/262586#088eed96e20711ef016685b6c3412e254f49ea42d51f19c07b6a1667480a39f7 freeday.ai recovered. https://status.freeday.ai/incident/262586 Thu, 21 Sep 2023 23:30:25 -0000 https://status.freeday.ai/incident/262586#d895b895d7e729731da7c595502a86a53ac663062337571d9d3726f1ebc62a3a freeday.ai went down. https://status.freeday.ai/incident/261003 Mon, 18 Sep 2023 20:15:06 -0000 https://status.freeday.ai/incident/261003#9a8af96ade657727d04fe7e2141ce173c904cc5595a4f16ab2439c29b16172ea conversations recovered. https://status.freeday.ai/incident/261003 Mon, 18 Sep 2023 20:10:50 -0000 https://status.freeday.ai/incident/261003#1b5fa870c3de52c889eb1b6cd6e589487b07c865799fff2a2f03fb1448c5aa5e conversations went down. https://status.freeday.ai/incident/254974 Mon, 04 Sep 2023 22:46:14 -0000 https://status.freeday.ai/incident/254974#a200546a425d74f53d7a7088e6d38850a4b34f634b8fb683072fb9395e249506 portal recovered. https://status.freeday.ai/incident/254974 Mon, 04 Sep 2023 22:41:44 -0000 https://status.freeday.ai/incident/254974#b6ff6b0b04a7e05c1b7ed65c9e87097e6749ce3f168c30c0a15e4af4454eff8c portal went down. https://status.freeday.ai/incident/254974 Mon, 04 Sep 2023 22:39:40 -0000 https://status.freeday.ai/incident/254974#cd1b8af9269a10f55daad69025950e47f83b66e275d3f0ec31b68c3505ca2818 portal recovered. https://status.freeday.ai/incident/254974 Mon, 04 Sep 2023 22:35:29 -0000 https://status.freeday.ai/incident/254974#b0ff6ddcf34bf34c81e75ab885ce0af9410a9e33f2a612e21d809ddbeaabf514 portal went down. https://status.freeday.ai/incident/251917 Mon, 28 Aug 2023 17:57:08 -0000 https://status.freeday.ai/incident/251917#b138f4413dd3c0e40ba5b49525d0cf42ccc751d49dabc387618a31c70571b1ce api gateway recovered. https://status.freeday.ai/incident/251917 Mon, 28 Aug 2023 17:53:20 -0000 https://status.freeday.ai/incident/251917#9c77127b406579744ae3a9fc1059505648fd8778b5f4a88e6553853059294f6f api gateway went down. https://status.freeday.ai/incident/248693 Tue, 22 Aug 2023 11:53:00 -0000 https://status.freeday.ai/incident/248693#9560fa104d5e18bc4ae465649de0a2459b69eafc3d6a5a9dfbc3a1ebd3f09339 Messages are now being de-duplicated, thank you for your patience. https://status.freeday.ai/incident/248693 Tue, 22 Aug 2023 11:53:00 -0000 https://status.freeday.ai/incident/248693#9560fa104d5e18bc4ae465649de0a2459b69eafc3d6a5a9dfbc3a1ebd3f09339 Messages are now being de-duplicated, thank you for your patience. https://status.freeday.ai/incident/248693 Fri, 18 Aug 2023 14:20:00 -0000 https://status.freeday.ai/incident/248693#30e6cdd995a7edc430ab983a84230b80acf37485541d1991e39310ff073269ce The release of our streaming feature is impacting some of our chats. We are working hard on migrating everyone. https://status.freeday.ai/incident/248693 Fri, 18 Aug 2023 14:20:00 -0000 https://status.freeday.ai/incident/248693#30e6cdd995a7edc430ab983a84230b80acf37485541d1991e39310ff073269ce The release of our streaming feature is impacting some of our chats. We are working hard on migrating everyone. https://status.freeday.ai/incident/246988 Thu, 17 Aug 2023 09:41:15 -0000 https://status.freeday.ai/incident/246988#15d27e37395db2e55d4c2a0c50d7996159a35d988bb20f7020c83205e7136289 skills and platform recovered. https://status.freeday.ai/incident/246988 Thu, 17 Aug 2023 09:41:15 -0000 https://status.freeday.ai/incident/246988#15d27e37395db2e55d4c2a0c50d7996159a35d988bb20f7020c83205e7136289 skills and platform recovered. https://status.freeday.ai/incident/246988 Thu, 17 Aug 2023 09:37:27 -0000 https://status.freeday.ai/incident/246988#d06f15debd14909f74b98db1fcc22da4ff0e5759ae1cecb262904a915580b143 skills and platform went down. https://status.freeday.ai/incident/246988 Thu, 17 Aug 2023 09:37:27 -0000 https://status.freeday.ai/incident/246988#d06f15debd14909f74b98db1fcc22da4ff0e5759ae1cecb262904a915580b143 skills and platform went down. https://status.freeday.ai/incident/244127 Thu, 10 Aug 2023 16:35:00 -0000 https://status.freeday.ai/incident/244127#ff06fd063ce3bc4376e5a23198346ff4bd4ff5c3ca7d8b767e0a5d7028f8dfe5 Deployment is underway after which the issue will be fixed https://status.freeday.ai/incident/244127 Thu, 10 Aug 2023 14:33:00 -0000 https://status.freeday.ai/incident/244127#5d84d0dd23e0b54965fc912e09000b8d3b008cb85e2f59b86588304a8ca98a37 A subset of our skills are failing on a small part of the runs due to a change in configuration https://status.freeday.ai/incident/243457 Wed, 09 Aug 2023 12:10:15 -0000 https://status.freeday.ai/incident/243457#e6548c9bf2596b1942e96eeddf189f2c83d822518701d6360422dd11408973a2 portal recovered. https://status.freeday.ai/incident/243457 Wed, 09 Aug 2023 11:42:17 -0000 https://status.freeday.ai/incident/243457#b3e360762b75e7ee269c081a420ebdf25dc0f4ed162b5b497e9eb6677f51e007 portal went down. https://status.freeday.ai/incident/241089 Thu, 03 Aug 2023 15:20:00 -0000 https://status.freeday.ai/incident/241089#4b6c568378748e4bb127baae68c70f909f473d174b615aef55f9fa415a948b84 We have identified and fixed the issue. https://status.freeday.ai/incident/241089 Thu, 03 Aug 2023 12:25:00 -0000 https://status.freeday.ai/incident/241089#dd46d768f4de7b74d35b09f68faa193a6d163a9c453bc5e6a86a58bad83834e7 Our conversational knowledge base skill completely unavailable we are investigating. https://status.freeday.ai/incident/238330 Fri, 28 Jul 2023 01:19:26 -0000 https://status.freeday.ai/incident/238330#fb1889f033ee94093f12e98b15933d3330f83b4ffb0ea7c637a4aa8179b9430e conversations recovered. https://status.freeday.ai/incident/238330 Fri, 28 Jul 2023 01:15:40 -0000 https://status.freeday.ai/incident/238330#abbba55cc2d8938082661643020bb0accc16b34d5f4d50d7ee912a77bb2fffd1 conversations went down. https://status.freeday.ai/incident/233345 Sun, 16 Jul 2023 00:13:29 -0000 https://status.freeday.ai/incident/233345#63f12708bc779637f8271a7c078182c76b8e8a194006e1c9c82062f596a4aa46 conversations and skills recovered. https://status.freeday.ai/incident/233345 Sun, 16 Jul 2023 00:13:29 -0000 https://status.freeday.ai/incident/233345#63f12708bc779637f8271a7c078182c76b8e8a194006e1c9c82062f596a4aa46 conversations and skills recovered. https://status.freeday.ai/incident/233345 Sun, 16 Jul 2023 00:10:01 -0000 https://status.freeday.ai/incident/233345#fbd5a80ae53e581575b504a8347bbe897a63bd68b80e681a91253e0d905cec30 conversations and skills went down. https://status.freeday.ai/incident/233345 Sun, 16 Jul 2023 00:10:01 -0000 https://status.freeday.ai/incident/233345#fbd5a80ae53e581575b504a8347bbe897a63bd68b80e681a91253e0d905cec30 conversations and skills went down. https://status.freeday.ai/incident/232464 Thu, 13 Jul 2023 14:39:28 -0000 https://status.freeday.ai/incident/232464#08513b972abe4d0c0ce50c9f91446210098f76c7e87acf6d2d2e5036c9046d88 conversations recovered. https://status.freeday.ai/incident/232464 Thu, 13 Jul 2023 14:35:30 -0000 https://status.freeday.ai/incident/232464#f80f6ae3f296172da25f4c915d573ccdef183b1f1cd9b4b14f779a43d8b4e77e conversations went down. https://status.freeday.ai/incident/231186 Mon, 10 Jul 2023 19:46:00 -0000 https://status.freeday.ai/incident/231186#08232513527921cf81c0e8995f763c20abae125f2014fab85b8847ed80d9d8ed The issue was resolved by rolling back changes. https://status.freeday.ai/incident/231186 Mon, 10 Jul 2023 15:10:00 -0000 https://status.freeday.ai/incident/231186#588ecbe399463b060f4b28f5a644fc850334f5a57e6ea8b6d422b03621c62acd Adding a streaming functionality resulted in requests not completing for queued flows. https://status.freeday.ai/incident/231060 Mon, 10 Jul 2023 13:29:00 -0000 https://status.freeday.ai/incident/231060#82d2435b319ab2cfe9248b0b498385390aa35f5d0f33aa77231fe70092641f76 We have identified and fixed the issue, chats are back online. If your chat is still not working please contact us so we can check your configuration. https://status.freeday.ai/incident/231060 Mon, 10 Jul 2023 06:27:00 -0000 https://status.freeday.ai/incident/231060#09df956aa5324a6f6de611aee86dfafce6e204311dd2389ebdf9330aa4eb16be The chat does not give proper response. Changes in the platform are the most likely cause. ETA for a fix is a few hours. https://status.freeday.ai/incident/229629 Thu, 06 Jul 2023 11:35:00 -0000 https://status.freeday.ai/incident/229629#3c6f1cae97292fdc9fb8737757d6f19392d28f84d342acdd1265343c948b8dc7 We identified the issue. Misconfiguration in combination with stricter security rules led to failures. Please make sure your digital employees belong to the same company as your flow configurations. https://status.freeday.ai/incident/229629 Thu, 06 Jul 2023 11:31:00 -0000 https://status.freeday.ai/incident/229629#d42fc30c9b701d9055bace8e902ed3e437421273bfe758d91fd6d2bffadc3052 We are investigating why part of our skills are not working at the time. Please be patient.