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Resolved

webchat, conversations, and 4 other services are down

Nov 12, 2026 at 8:56am UTC
Affected services
webchat
conversations
skills
integrations
platform
api gateway

Resolved
Nov 12, 2026 at 9:09am UTC

We have identified the cause of the issue and a fix has been applied. Everything is working as expected again. Our team will continue to monitor closely to make sure everything remains stable, and we will post a final update once we’re confident the issue is fully resolved.

Created
Nov 12, 2026 at 8:56am UTC

We are currently experiencing a disruption affecting several of our services. You may notice that the chat widget is not showing, the Freeday Portal is not reachable, and other services may be temporarily unavailable. Our team is working to restore everything as quickly as possible. We will provide an update as soon as we have more information.