Some services are down
Last updated on Nov 12, 2026 at 11:54pm UTC
Operational
Operational
Downtime
Downtime
Degraded
Degraded
Maintenance
Maintenance
Not monitored
Not monitored
Recovered
Recovered
Recovered
Recovered
Document processing
100% uptime
30 days ago
Today
Previous incidents
Nov 13, 2026
Polling of Outlook mailboxes is down
Downtime
Created Nov 12, 2026 at 6:24pm UTC
There is an outage with Microsoft Outlook, resulting in failed email polling from mailboxes. We will monitor the issue on Microsoft site and update once it's resolved: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 12, 2026
webchat, conversations, and 4 other services are down
Resolved
Resolved Nov 12, 2026 at 9:09am UTC
We have identified the cause of the issue and a fix has been applied. Everything is working as expected again. Our team will continue to monitor closely to make sure everything remains stable, and we will post a final update once we’re confident the issue is fully resolved.
1 previous update
Nov 11, 2026
Responses are failing
Resolved
Resolved Nov 11, 2026 at 7:07pm UTC
The fix has been deployed and the answers are successful again
1 previous update
Nov 09, 2026
Support page temporarily unavailable
Resolved
Resolved Nov 9, 2026 at 12:43pm UTC
We are currently experiencing an issue affecting our support page. You may be unable to open the page or submit a support request at this time. Our team is actively investigating and working to restore access as quickly as possible. We will provide an update as soon as we have more information.