All services are online

Last updated on Feb 16 at 10:13pm CET

Chat
99.92% uptime
30 days ago
Today
Email
99.92% uptime
30 days ago
Today
Voice
99.92% uptime
30 days ago
Today
Invoice processing
100% uptime
30 days ago
Today
Document processing
100% uptime
30 days ago
Today
portal
100% uptime
30 days ago
Today
freeday.ai
100% uptime
30 days ago
Today
webchat
99.97% uptime
30 days ago
Today
conversations
99.96% uptime
30 days ago
Today
skills
99.97% uptime
30 days ago
Today
integrations
99.97% uptime
30 days ago
Today
platform
99.97% uptime
30 days ago
Today
api gateway
100% uptime
30 days ago
Today

Previous incidents

Feb 16, 2026

Temporary performance degradation

Degraded

Resolved Feb 16 at 02:00pm CET

We have identified the cause and rolled back the change. All systems are now operating normally.

We will continue to monitor performance to ensure everything remains stable.

1 previous update
Feb 13, 2026

webchat, skills, and 2 other services are down

Downtime

Resolved Feb 13 at 02:29am CET

platform recovered.

5 previous updates
Feb 12, 2026

Identity documents are failing sporadically

Resolved Feb 12 at 10:38am CET

Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix

Digital Employees Response Issue

Resolved Feb 12 at 10:00am CET

We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response.

The root cause has been identified, and we have rolled back the recent change to resolve the issue.
Feb 10, 2026

Some services are down

Downtime

Resolved Feb 10 at 02:07pm CET

We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online.

1 previous update
Previous updates