Previous incidents

One of the libraries we are using was connecting to the wrong url. We have fixed the issue and restored the service.

The issue has now been resolved. The root cause was a wrong update of our widget library that is present on customers website.

You might still see weird UI or colors, it takes a bit of time for the new fix to kick in. Clearing your browser cache will speed up things. In case you still see issues, please get in touch.

We are working on improving our process to prevent such issues from happening again. Thanks for understanding.

We’re back! Webchat should be up and running. Thanks for bearing with us.

The issue has been resolved and all services are back online

We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.

We have identified and reverted the broken code. The service is now restored.

A library upgrade was rolled out to specific customers that caused the issue. We have reverted the upgrade, the service is now restored.

We have found and resolved the issue. All skills are back online

freeday.ai recovered.

The issue was a partial configuration that was wrong. The issue was rectified and this piece of configuration will be versioned better and subjected to four-eyes.

The service is back up again. Our proxy that ensures you get your results from a static IP was down. We are working to implement a better retry mechanism.

Service has been restored

skills recovered.

The bottleneck has been resolved.

We worked with our provider to fix the issue. All services are back online. Please let us know if you notice anything else.