Previous incidents

We’re back! Webchat should be up and running. Thanks for bearing with us.

We have resolved the issue. Thank you for bearing with us.

freeday.ai recovered.

conversations recovered.

Clearing your browsers cache will re-instantiate the widget in your Sharepoint. We are improving our release to ensure such issues are less impactful towards the clients. Thanks!

All web chats are back online. Thank you for bearing with us!

We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏

skills recovered.

We’re back! web chats should be up and running. Thanks for bearing with us.

We have identified the issue and reverted the changes

services restored

One of the libraries we are using was connecting to the wrong url. We have fixed the issue and restored the service.

The issue has now been resolved. The root cause was a wrong update of our widget library that is present on customers website.

You might still see weird UI or colors, it takes a bit of time for the new fix to kick in. Clearing your browser cache will speed up things. In case you still see issues, please get in touch.

We are working on improving our process to prevent such issues from happening again. Thanks for understanding.

We’re back! Webchat should be up and running. Thanks for bearing with us.

The issue has been resolved and all services are back online

We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.

We have identified and reverted the broken code. The service is now restored.