Previous incidents
Chat assistant may have trouble handing conversations over to a human agent
Resolved Jun 15, 2026 at 1:23pm UTC
We are currently experiencing an issue affecting our Customer Service chat assistant. In some cases, conversations that need to be handed over to a human agent may be delayed or not transferred correctly. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as the issue is resolved.
Chat assistant not responding correctly to messages
Resolved Jun 9, 2026 at 11:31am UTC
The issue affecting our Customer Service — Chat has been resolved.
The digital employee is now responding to customer messages as expected.
1 previous update
Chat assistant not responding to customer messages
Resolved Jun 3, 2026 at 10:37am UTC
The issue affecting our Customer Service — Chat has been resolved.
The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.
1 previous update
Chat assistant not responding to customer messages
Resolved Jun 3, 2026 at 9:42am UTC
The issue affecting our Customer Service — Chat has been resolved.
The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.
Chat assistant not responding correctly to customer messages
Resolved Jun 2, 2026 at 10:54am UTC
A fix has been applied, and service is now recovering — normal responses should resume gradually over the next few moments.
1 previous update
Digital employees may not respond to some messages or not process certain tasks
Resolved May 29, 2026 at 5:05pm UTC
Are services are nominal again
3 previous updates
Chat assistant briefly unresponsive to customer messages
Resolved May 26, 2026 at 1:58pm UTC
The issue affecting our Customer Service — Chat product has been resolved. For approximately 4 minutes, some chat assistants did not respond to end-user messages. The issue cleared on its own shortly after it began, and chat is now operating normally. We apologize for the inconvenience.
1 previous update
Voice assistants experiencing degraded performance
Resolved May 18, 2026 at 4:18pm UTC
All voice services are up and running again. Thank you for your patience.
2 previous updates
Widget settings unavailable — chat assistant configuration cannot be loaded
Resolved May 12, 2026 at 10:34am UTC
The issue causing widget settings to be unavailable has been resolved. The chat assistant is now loading and functioning as expected. We apologize for the inconvenience caused during this period.
1 previous update
webchat is down
Resolved May 5, 2026 at 10:25am UTC
webchat recovered.
1 previous update
Chat assistant responding slowly or not answering
Resolved Apr 16, 2026 at 12:50pm UTC
The issue causing slower than usual response times for our digital employees has been resolved, and performance has returned to normal.
We will continue to monitor the situation closely to ensure stability. We apologize for any inconvenience this may have caused.
1 previous update
Limited availabity of Zendesk & Teams channels
Resolved Apr 16, 2026 at 9:55am UTC
The issue was resolved and additional alerts are in place.
1 previous update