Previous incidents

This issue is now resolved and the portal is fully operational. If you are still not seeing your metrics or digital-employee data, please refresh the page and it will display again. Thank you for your patience.

We are currently experiencing an issue affecting our Customer Service chat assistant. In some cases, conversations that need to be handed over to a human agent may be delayed or not transferred correctly. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as the issue is resolved.

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.

A fix has been applied, and service is now recovering — normal responses should resume gradually over the next few moments.