Previous incidents
platform is down
Resolved Oct 15 at 10:04pm CEST
platform recovered.
5 previous updates
Degraded Performance in generating Answers
Resolved Oct 13 at 01:10pm CEST
We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance.
1 previous update
conversations, skills, and 2 other services are down
Resolved Oct 01 at 05:10pm CEST
We identified the issue and was fixed
5 previous updates
Phone calls may take longer to connect
Resolved Oct 01 at 08:00am CEST
The issue causing delays in connecting phone calls to our systems has been resolved. Calls are now connecting as expected, and the welcome message from the digital employee plays without delay.
1 previous update
Voice solution is not working
Resolved Sep 18 at 12:58pm CEST
The issue affecting our voice solution has been resolved. The root cause was traced to our telephony provider, and normal service has been fully restored.
1 previous update
Degraded performance from a third party supplier
Resolved Sep 18 at 10:45am CEST
The document-processing engine is fully operational again, and the backlog of documents has been successfully cleared. Processing times have returned to normal.
1 previous update
Digital Employees are currently not sending welcome messages or responding to...
Resolved Sep 04 at 09:44am CEST
We have identified the issue and resolved it. All chats are working again.
1 previous update
Freeday portal down
Resolved Aug 20 at 10:42am CEST
All services are back online
1 previous update
Degraded performance over voice
Resolved Aug 19 at 10:11am CEST
We have identified the root cause and have resolved the issue. All services are back up.
1 previous update
Emails are not being processed for certain customers
Resolved Aug 12 at 05:07pm CEST
The issue has been fixed. All invoices that arrived in the meantime will be processed as usual. We are working on improving our solution to prevent similar issues from happening again.
1 previous update
Our webchats are currently not working
Resolved Aug 07 at 01:14pm CEST
We have identified and resolved the issue affecting all webchats. We are actively monitoring to ensure continued stability.
1 previous update
Voice Bots Stay Silent
Resolved Aug 07 at 11:50am CEST
All issues have been resolved. Thank you for your patience
1 previous update
Text in chat appears white for some clients
Resolved Aug 06 at 01:48pm CEST
The Issue has been resolved.
1 previous update
Degraded performance invoice processing via email
Resolved Aug 05 at 08:27am CEST
We have addressed the issues, and all services are back online. Thank you for your patience.
1 previous update
All of our webchats are currently not working
Resolved Aug 04 at 02:20pm CEST
The issue has been resolved and the webchats should be working again. Thank you for your patience and understanding.
1 previous update