Previous incidents

April 2025
Apr 16, 2025
1 incident

Recommendations unavailable

Degraded

Resolved Apr 16 at 10:31am CEST

We have resolved the issue. Thank you for bearing with us.

1 previous update

Apr 08, 2025
1 incident

freeday.ai is down

Downtime

Resolved Apr 08 at 04:45pm CEST

freeday.ai recovered.

1 previous update

Apr 06, 2025
1 incident

conversations is down

Downtime

Resolved Apr 06 at 02:51pm CEST

conversations recovered.

1 previous update

Apr 03, 2025
2 incidents

Sharepoint widgets are not working properly

Degraded

Resolved Apr 03 at 09:18pm CEST

Clearing your browsers cache will re-instantiate the widget in your Sharepoint. We are improving our release to ensure such issues are less impactful towards the clients. Thanks!

2 previous updates

Degraded Performance Web Chats

Degraded

Resolved Apr 03 at 04:06pm CEST

All web chats are back online. Thank you for bearing with us!

1 previous update

Apr 02, 2025
1 incident

Degradede Performance of SharepointChat Widget

Degraded

Resolved Apr 02 at 01:30pm CEST

We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏

1 previous update

Apr 01, 2025
3 incidents

skills is down

Downtime

Resolved Apr 01 at 01:52pm CEST

skills recovered.

1 previous update

Degrade Performance of Webchats

Downtime

Resolved Apr 01 at 12:50pm CEST

We’re back! web chats should be up and running. Thanks for bearing with us.

1 previous update

Partial outage for webchat

Degraded

Resolved Apr 01 at 09:47am CEST

We have identified the issue and reverted the changes

1 previous update

March 2025
Mar 27, 2025
1 incident

Unable to fetch emails from outlook

Degraded

Resolved Mar 27 at 11:33am CET

services restored

1 previous update

Mar 18, 2025
1 incident

Unable to type messages into the webchat

Downtime

Resolved Mar 18 at 12:59pm CET

One of the libraries we are using was connecting to the wrong url. We have fixed the issue and restored the service.

1 previous update

Mar 12, 2025
1 incident

Bots are showing network connection issues

Downtime

Resolved Mar 12 at 06:29pm CET

The issue has now been resolved. The root cause was a wrong update of our widget library that is present on customers website.

You might still see weird UI or colors, it takes a bit of time for the new fix to kick in. Clearing your browser cache will speed up things. In case you still see issues, please get in touch.

We are working on improving our process to prevent such issues from happening again. Thanks for understanding.

2 previous updates

Mar 11, 2025
1 incident

Bots responding with default messages

Degraded

Resolved Mar 11 at 01:18pm CET

We’re back! Webchat should be up and running. Thanks for bearing with us.

2 previous updates

Mar 10, 2025
1 incident

Degraded performance on some bots

Degraded

Resolved Mar 10 at 06:43pm CET

The issue has been resolved and all services are back online

2 previous updates

Mar 06, 2025
1 incident

Chats not responding

Downtime

Resolved Mar 06 at 04:30pm CET

We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.

We have identified and reverted the broken code. The service is now restored.

1 previous update

February 2025
Feb 19, 2025
1 incident

Chat not responding

Degraded

Resolved Feb 19 at 04:37pm CET

A library upgrade was rolled out to specific customers that caused the issue. We have reverted the upgrade, the service is now restored.

1 previous update

Feb 04, 2025
1 incident

some skills are down

Downtime

Resolved Feb 04 at 12:19pm CET

We have found and resolved the issue. All skills are back online

1 previous update