Previous incidents
Salesforce connection unavailable for chat and email
Created Sep 16, 2026 at 8:45am UTC
We are currently experiencing an issue affecting chat and email conversations that connect to Salesforce, caused by a wider Salesforce outage.
Conversations may not be passed to Salesforce, and case updates coming back from Salesforce may be delayed or missing. Salesforce is recovering and our team is monitoring the connection closely to confirm everything returns to normal.
We will provide an update as soon as we have more information.
Chat assistant is not appearing
Resolved Sep 3, 2026 at 9:00am UTC
The issue has now been resolved.
platform is down
Resolved Aug 31, 2026 at 7:38am UTC
platform recovered.
1 previous update
platform is down
Resolved Aug 24, 2026 at 6:48am UTC
platform recovered.
1 previous update
platform is down
Resolved Aug 21, 2026 at 6:27am UTC
platform recovered.
1 previous update
KYC solution is not providing results
Resolved Aug 19, 2026 at 10:21am UTC
All issues have been resolved.
platform is down
Resolved Aug 18, 2026 at 7:25am UTC
platform recovered.
1 previous update