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Downtime
Chats not responding
Mar 6, 2025 at 2:03pm UTC
Resolved
Mar 6, 2025 at 3:30pm UTC
We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.
We have identified and reverted the broken code. The service is now restored.
Affected services
Created
Mar 6, 2025 at 2:03pm UTC
The bots are not responding to messages in the webchat for certain customers. We are investigating the issue.
Affected services