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Degraded
Degraded Performance of Email and KYC Services
May 19, 2025 at 10:30am UTC
Affected services
conversations
skills
Resolved
May 19, 2025 at 11:20am UTC
We’re back! Webchat should be up and running. Thanks for bearing with us.
Affected services
skills
conversations
Updated
May 19, 2025 at 11:01am UTC
We have found the root cause and are rolling out a fix.
Services are expected to be restored in about 20 minutes.
Affected services
skills
conversations
Created
May 19, 2025 at 10:30am UTC
For some clients, our digital employees do not pick up emails, and for some requests, KYC integrations don't return a response.
Affected services
skills
conversations