Previous incidents

Response times for digital employees have returned to normal levels.

We have implemented adjustments and are continuing to closely monitor performance to ensure stability. While we are confident the issue is resolved, we will keep an eye on the system.

The problems have been resolved and we are fully operational again.

The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.

The issue has been resolved and alerting is being put in place.

The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.

The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.

Our team will continue to monitor the platform to ensure everything remains stable.

The issue has been resolved. Portal metrics are now displaying correctly.

skills recovered.

skills recovered.

platform recovered.

We have identified the cause and rolled back the change. All systems are now operating normally.

We will continue to monitor performance to ensure everything remains stable.

platform recovered.

Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix

We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response.

The root cause has been identified, and we have rolled back the recent change to resolve the issue.

We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online.

We have resolved all issues. Thank you for your patience.

conversations recovered.

Portal is experiencing slow performance when retrieving details on interactions and may occasionally return empty results. We're working on resolving the issue, and the portal will be performing normally again very soon.

The issue has been identified and a fix has been applied. All services are now operating normally. We will continue to monitor the situation.

he performance issues caused by a third-party service have been fully resolved. OpenAI has confirmed that availability has stabilized, and chat and email functionality are now operating normally.