Previous incidents
Chat assistant responding slowly or not answering
Resolved Apr 16, 2026 at 12:50pm UTC
The issue causing slower than usual response times for our digital employees has been resolved, and performance has returned to normal.
We will continue to monitor the situation closely to ensure stability. We apologize for any inconvenience this may have caused.
1 previous update
Limited availabity of Zendesk & Teams channels
Resolved Apr 16, 2026 at 9:55am UTC
The issue was resolved and additional alerts are in place.
1 previous update
Freedah Platform Unavailable
Resolved Mar 23, 2026 at 1:05pm UTC
All Freeday services have been restored and are now operating normally.
Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are functioning as expected. We will continue to monitor the situation closely to ensure stability.
1 previous update
platform is down
Resolved Mar 23, 2026 at 12:56pm UTC
platform recovered.
1 previous update
Portal is currently down due to a security headers issue
Resolved Mar 19, 2026 at 12:41pm UTC
Portal is back up ✅
1 previous update
Digital employees responding slower than usual
Resolved Mar 19, 2026 at 3:33pm UTC
The problem has been resolved.
5 previous updates
Degraded performance of our Digital Employees
Resolved Mar 18, 2026 at 10:25am UTC
The problems have been resolved and we are fully operational again.
1 previous update
Webchat is down
Resolved Mar 16, 2026 at 8:18am UTC
The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.
2 previous updates
Voice assistant unavailable for incoming calls
Resolved Mar 10, 2026 at 11:00am UTC
The issue has been resolved and alerting is being put in place.
2 previous updates
Accounts payable and KYC slower processing times
Resolved Mar 5, 2026 at 9:43am UTC
The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.
2 previous updates
Degraded performance affecting KYC, email sorting, and topics
Resolved Mar 4, 2026 at 3:57pm UTC
The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.
Our team will continue to monitor the platform to ensure everything remains stable.
2 previous updates
Portal displaying incorrect metrics
Resolved Mar 3, 2026 at 11:25am UTC
The issue has been resolved. Portal metrics are now displaying correctly.
1 previous update
skills is down
Resolved Mar 3, 2026 at 8:58am UTC
skills recovered.
7 previous updates
freeday.ai and skills are down
Resolved Mar 2, 2026 at 9:41pm UTC
skills recovered.
3 previous updates
platform, conversations, and 1 other service are down
Resolved Feb 20, 2026 at 7:25am UTC
platform recovered.
21 previous updates
Temporary performance degradation
Resolved Feb 16, 2026 at 1:00pm UTC
We have identified the cause and rolled back the change. All systems are now operating normally.
We will continue to monitor performance to ensure everything remains stable.
1 previous update
skills, platform, and 2 other services are down
Resolved Feb 13, 2026 at 1:29am UTC
platform recovered.
5 previous updates
Identity documents are failing sporadically
Resolved Feb 12, 2026 at 9:38am UTC
Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix
Digital Employees Response Issue
Resolved Feb 12, 2026 at 9:00am UTC
We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response.
The root cause has been identified, and we have rolled back the recent change to resolve the issue.
Some services are down
Resolved Feb 10, 2026 at 1:07pm UTC
We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online.
1 previous update
Files not being processed by chat agents
Resolved Feb 9, 2026 at 4:18pm UTC
We have resolved all issues. Thank you for your patience.
1 previous update
conversations is down
Resolved Feb 6, 2026 at 2:28am UTC
conversations recovered.
1 previous update