Previous incidents

August 2026
Aug 22, 2026
1 incident

platform is down

Downtime

Created Aug 22, 2026 at 9:00am UTC

platform went down.
Aug 21, 2026
1 incident

platform is down

Resolved

Resolved Aug 21, 2026 at 6:27am UTC

platform recovered.

1 previous update
Aug 19, 2026
1 incident

KYC solution is not providing results

Resolved

Resolved Aug 19, 2026 at 10:21am UTC

All issues have been resolved.
Aug 18, 2026
1 incident

platform is down

Resolved

Resolved Aug 18, 2026 at 7:25am UTC

platform recovered.

1 previous update
July 2026
Jul 09, 2026
1 incident

Portal: metrics and digital-employee data not displaying

Resolved

Resolved Jul 9, 2026 at 8:33am UTC

This issue is now resolved and the portal is fully operational. If you are still not seeing your metrics or digital-employee data, please refresh the page and it will display again. Thank you for your patience.

2 previous updates
June 2026
Jun 15, 2026
1 incident

Chat assistant may have trouble handing conversations over to a human agent

Resolved

Resolved Jun 15, 2026 at 1:23pm UTC

We are currently experiencing an issue affecting our Customer Service chat assistant. In some cases, conversations that need to be handed over to a human agent may be delayed or not transferred correctly. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as the issue is resolved.
Jun 09, 2026
1 incident

Chat assistant not responding correctly to messages

Resolved

Resolved Jun 9, 2026 at 11:31am UTC

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.

1 previous update
Jun 03, 2026
2 incidents

Chat assistant not responding to customer messages

Resolved

Resolved Jun 3, 2026 at 10:37am UTC

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.

1 previous update

Chat assistant not responding to customer messages

Resolved

Resolved Jun 3, 2026 at 9:42am UTC

The issue affecting our Customer Service — Chat has been resolved.

The digital employee is now responding to customer messages as expected.
We apologize for any inconvenience this may have caused.
Jun 02, 2026
1 incident

Chat assistant not responding correctly to customer messages

Resolved

Resolved Jun 2, 2026 at 10:54am UTC

A fix has been applied, and service is now recovering — normal responses should resume gradually over the next few moments.

1 previous update