Previous incidents
Salesforce connection unavailable for chat and email
Resolved Sep 16, 2026 at 3:26pm UTC
Salesforce has resolved the outage on their side, and chat and email conversations that connect to Salesforce are working normally again. Conversations are being passed to Salesforce, and case updates are coming back as expected. We apologise for the inconvenience and thank you for your patience.
1 previous update
Chat assistant is not appearing
Resolved Sep 3, 2026 at 9:00am UTC
The issue has now been resolved.
platform is down
Resolved Aug 31, 2026 at 7:38am UTC
platform recovered.
1 previous update
platform is down
Resolved Aug 24, 2026 at 6:48am UTC
platform recovered.
1 previous update
platform is down
Resolved Aug 21, 2026 at 6:27am UTC
platform recovered.
1 previous update
KYC solution is not providing results
Resolved Aug 19, 2026 at 10:21am UTC
All issues have been resolved.
platform is down
Resolved Aug 18, 2026 at 7:25am UTC
platform recovered.
1 previous update