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Degraded

Partial outage for all services

Nov 18, 2025 at 11:31am UTC
Affected services
webchat
conversations
skills
integrations
platform
api gateway
Chat
Email
Voice
Invoice processing
Document processing
portal

Resolved
Nov 18, 2025 at 3:00pm UTC

The issue was resolved, we will investigate improving our tools to cope with these of downtimes.

Updated
Nov 18, 2025 at 2:38pm UTC

We are seeing strong recovery without drops. We will be back to confirm as soon as we are completely confident.

Updated
Nov 18, 2025 at 2:33pm UTC

We are noticing very slow recovery, again please bear with us.

Updated
Nov 18, 2025 at 2:05pm UTC

We do not have more information to share at the moment.

Updated
Nov 18, 2025 at 1:26pm UTC

Unfortunately still see sharp drops compared to regular traffic.

Updated
Nov 18, 2025 at 1:10pm UTC

The issue in our suppliers systems has been identified and a fix is underway.

Updated
Nov 18, 2025 at 1:02pm UTC

Unfortunately there are still intermittent issues, please bear with us.

Updated
Nov 18, 2025 at 12:45pm UTC

We are still observing intermittent issues, but traffic is recovering to normal levels.

Updated
Nov 18, 2025 at 12:05pm UTC

Our services have started to recover but we cannot guarantee 100% availability yet.

Created
Nov 18, 2025 at 11:31am UTC

All services are currently impacted by the Cloudflare outage. Either they cannot be reached themselves or they cannot reach other services. The impact is hard to quantify at the moment.