Previous incidents
Degraded performance on our customer service solution
Resolved Nov 24, 2025 at 2:30pm UTC
The services are now back to full capacity.
1 previous update
Some services are down
Resolved Nov 24, 2025 at 1:30pm UTC
After closely monitoring for the past hour, we see that our services have been fully restored. All systems are processing as usual.
Apologies for the inconvenience caused.
3 previous updates
Degraded performance on some accounts payable solutions
Resolved Nov 19, 2025 at 9:36am UTC
The issues has been resolved and invoices are processed as usual.
1 previous update
Partial outage for all services
Resolved Nov 18, 2025 at 3:00pm UTC
The issue was resolved, we will investigate improving our tools to cope with these of downtimes.
9 previous updates
Finance is not working
Resolved Nov 4, 2025 at 1:37pm UTC
The issue has been resolved.
Slower responses from digital employees
Resolved Oct 29, 2025 at 8:29am UTC
The external system is now operational and are digital employees are in full swing.
1 previous update
Degraded performance due to AWS outage
Resolved Oct 21, 2025 at 9:03am UTC
All services are back online. AWS issues have been resolved.
1 previous update
platform is down
Resolved Oct 15, 2025 at 8:04pm UTC
platform recovered.
5 previous updates
Degraded Performance in generating Answers
Resolved Oct 13, 2025 at 11:10am UTC
We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance.
1 previous update
conversations, skills, and 2 other services are down
Resolved Oct 1, 2025 at 3:10pm UTC
We identified the issue and was fixed
5 previous updates
Phone calls may take longer to connect
Resolved Oct 1, 2025 at 6:00am UTC
The issue causing delays in connecting phone calls to our systems has been resolved. Calls are now connecting as expected, and the welcome message from the digital employee plays without delay.
1 previous update
Voice solution is not working
Resolved Sep 18, 2025 at 10:58am UTC
The issue affecting our voice solution has been resolved. The root cause was traced to our telephony provider, and normal service has been fully restored.
1 previous update
Degraded performance from a third party supplier
Resolved Sep 18, 2025 at 8:45am UTC
The document-processing engine is fully operational again, and the backlog of documents has been successfully cleared. Processing times have returned to normal.
1 previous update
Digital Employees are currently not sending welcome messages or responding to...
Resolved Sep 4, 2025 at 7:44am UTC
We have identified the issue and resolved it. All chats are working again.
1 previous update