Previous incidents
Slower responses from digital employees
Resolved Oct 29 at 09:29am CET
The external system is now operational and are digital employees are in full swing.
1 previous update
Degraded performance due to AWS outage
Resolved Oct 21 at 11:03am CEST
All services are back online. AWS issues have been resolved.
1 previous update
platform is down
Resolved Oct 15 at 10:04pm CEST
platform recovered.
5 previous updates
Degraded Performance in generating Answers
Resolved Oct 13 at 01:10pm CEST
We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance.
1 previous update
conversations, skills, and 2 other services are down
Resolved Oct 01 at 05:10pm CEST
We identified the issue and was fixed
5 previous updates
Phone calls may take longer to connect
Resolved Oct 01 at 08:00am CEST
The issue causing delays in connecting phone calls to our systems has been resolved. Calls are now connecting as expected, and the welcome message from the digital employee plays without delay.
1 previous update
Voice solution is not working
Resolved Sep 18 at 12:58pm CEST
The issue affecting our voice solution has been resolved. The root cause was traced to our telephony provider, and normal service has been fully restored.
1 previous update
Degraded performance from a third party supplier
Resolved Sep 18 at 10:45am CEST
The document-processing engine is fully operational again, and the backlog of documents has been successfully cleared. Processing times have returned to normal.
1 previous update
Digital Employees are currently not sending welcome messages or responding to...
Resolved Sep 04 at 09:44am CEST
We have identified the issue and resolved it. All chats are working again.
1 previous update