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Downtime
Widget settings unavailable — chat assistant configuration cannot be loaded
May 12, 2026 at 8:30am UTC
Affected services
Chat
Resolved
May 12, 2026 at 10:34am UTC
The issue causing widget settings to be unavailable has been resolved. The chat assistant is now loading and functioning as expected. We apologize for the inconvenience caused during this period.
Affected services
Created
May 12, 2026 at 8:30am UTC
We are currently experiencing an issue affecting our Customer Service — Chat product.
Widget settings are unavailable, which may prevent the chat assistant from loading or displaying correctly for end users. Our team has identified the cause and is actively working on a fix. We will provide an update as soon as possible.
Affected services