Previous incidents

May 2026
No incidents reported
April 2026
No incidents reported
March 2026
Mar 23, 2026
2 incidents

Freedah Platform Unavailable

Downtime

Resolved Mar 23, 2026 at 1:05pm UTC

All Freeday services have been restored and are now operating normally.
Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are functioning as expected. We will continue to monitor the situation closely to ensure stability.

1 previous update

platform is down

Downtime

Resolved Mar 23, 2026 at 12:56pm UTC

platform recovered.

1 previous update

Mar 19, 2026
1 incident

Portal is currently down due to a security headers issue

Downtime

Resolved Mar 19, 2026 at 12:41pm UTC

Portal is back up ✅

1 previous update

Mar 18, 2026
2 incidents

Digital employees responding slower than usual

Degraded

Resolved Mar 19, 2026 at 3:33pm UTC

The problem has been resolved.

5 previous updates

Degraded performance of our Digital Employees

Degraded

Resolved Mar 18, 2026 at 10:25am UTC

The problems have been resolved and we are fully operational again.

1 previous update

Mar 16, 2026
1 incident

Webchat is down

Downtime

Resolved Mar 16, 2026 at 8:18am UTC

The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.

2 previous updates

Mar 05, 2026
2 incidents

Voice assistant unavailable for incoming calls

Downtime

Resolved Mar 10, 2026 at 11:00am UTC

The issue has been resolved and alerting is being put in place.

2 previous updates

Accounts payable and KYC slower processing times

Degraded

Resolved Mar 5, 2026 at 9:43am UTC

The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.

2 previous updates

Mar 04, 2026
1 incident

Degraded performance affecting KYC, email sorting, and topics

Downtime

Resolved Mar 4, 2026 at 3:57pm UTC

The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.

Our team will continue to monitor the platform to ensure everything remains stable.

2 previous updates

Mar 03, 2026
2 incidents

Portal displaying incorrect metrics

Degraded

Resolved Mar 3, 2026 at 11:25am UTC

The issue has been resolved. Portal metrics are now displaying correctly.

1 previous update

skills is down

Downtime

Resolved Mar 3, 2026 at 8:58am UTC

skills recovered.

7 previous updates

Mar 02, 2026
1 incident

freeday.ai and skills are down

Downtime

Resolved Mar 2, 2026 at 9:41pm UTC

skills recovered.

3 previous updates