Previous incidents

Are services are nominal again

The issue affecting our Customer Service — Chat product has been resolved. For approximately 4 minutes, some chat assistants did not respond to end-user messages. The issue cleared on its own shortly after it began, and chat is now operating normally. We apologize for the inconvenience.

All voice services are up and running again. Thank you for your patience.

The issue causing widget settings to be unavailable has been resolved. The chat assistant is now loading and functioning as expected. We apologize for the inconvenience caused during this period.

webchat recovered.

The issue causing slower than usual response times for our digital employees has been resolved, and performance has returned to normal.
We will continue to monitor the situation closely to ensure stability. We apologize for any inconvenience this may have caused.

The issue was resolved and additional alerts are in place.

All Freeday services have been restored and are now operating normally.
Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are functioning as expected. We will continue to monitor the situation closely to ensure stability.

platform recovered.

Portal is back up ✅

The problem has been resolved.

The problems have been resolved and we are fully operational again.

The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.

The issue has been resolved and alerting is being put in place.

The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.

The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.

Our team will continue to monitor the platform to ensure everything remains stable.

The issue has been resolved. Portal metrics are now displaying correctly.

skills recovered.

skills recovered.