Previous incidents
Freedah Platform Unavailable
Resolved Mar 23, 2026 at 1:05pm UTC
All Freeday services have been restored and are now operating normally.
Chat assistants, email handling, voice services, invoice processing, and the Freeday Portal are functioning as expected. We will continue to monitor the situation closely to ensure stability.
1 previous update
platform is down
Resolved Mar 23, 2026 at 12:56pm UTC
platform recovered.
1 previous update
Portal is currently down due to a security headers issue
Resolved Mar 19, 2026 at 12:41pm UTC
Portal is back up ✅
1 previous update
Digital employees responding slower than usual
Resolved Mar 19, 2026 at 3:33pm UTC
The problem has been resolved.
5 previous updates
Degraded performance of our Digital Employees
Resolved Mar 18, 2026 at 10:25am UTC
The problems have been resolved and we are fully operational again.
1 previous update
Webchat is down
Resolved Mar 16, 2026 at 8:18am UTC
The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.
2 previous updates
Voice assistant unavailable for incoming calls
Resolved Mar 10, 2026 at 11:00am UTC
The issue has been resolved and alerting is being put in place.
2 previous updates
Accounts payable and KYC slower processing times
Resolved Mar 5, 2026 at 9:43am UTC
The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.
2 previous updates
Degraded performance affecting KYC, email sorting, and topics
Resolved Mar 4, 2026 at 3:57pm UTC
The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.
Our team will continue to monitor the platform to ensure everything remains stable.
2 previous updates
Portal displaying incorrect metrics
Resolved Mar 3, 2026 at 11:25am UTC
The issue has been resolved. Portal metrics are now displaying correctly.
1 previous update
skills is down
Resolved Mar 3, 2026 at 8:58am UTC
skills recovered.
7 previous updates
freeday.ai and skills are down
Resolved Mar 2, 2026 at 9:41pm UTC
skills recovered.
3 previous updates