Previous incidents

The root cause was addressed

Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.

Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.

All systems are back online

KYC systems are back online

We’re back! Webchat should be up and running. Thanks for bearing with us.

We have resolved the issue. Thank you for bearing with us.

freeday.ai recovered.

conversations recovered.

Clearing your browsers cache will re-instantiate the widget in your Sharepoint. We are improving our release to ensure such issues are less impactful towards the clients. Thanks!

All web chats are back online. Thank you for bearing with us!

We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏

skills recovered.

We’re back! web chats should be up and running. Thanks for bearing with us.

We have identified the issue and reverted the changes