Previous incidents
conversations is down
Resolved Aug 29 at 09:54am CEST
conversations recovered.
1 previous update
conversations and webchat are down
Resolved Aug 19 at 11:30am CEST
conversations recovered.
3 previous updates
freeday.ai is down
Resolved Aug 14 at 09:55pm CEST
freeday.ai recovered.
1 previous update
webchat partially down
Resolved Aug 05 at 02:46pm CEST
The issue was resolved. We are sorry for the inconvenience.
1 previous update
integrations is down
Resolved Jul 30 at 02:08am CEST
integrations recovered.
1 previous update
skills is down
Resolved Jul 26 at 11:56pm CEST
skills recovered.
1 previous update
webchat and portal down due to certificate issues
Resolved Jul 22 at 10:57am CEST
We have identified and fixed the issue. There was a state mismatch between our infrastructure as code (IaC) and our clusters. This resulted in a missing secret causing the certificate management to fail.
Planned improvements:
- synchronise the IaC more often
- alerts on almost expiration of certificates (only webchat and portal were missing this alert)
- improved on-call schedule
- regular manual check on certificate status
1 previous update
Integrations are down
Resolved Jul 10 at 03:07pm CEST
integrations recovered.
1 previous update
webchat widget partially unavailable
Resolved Jul 02 at 04:54pm CEST
we pulled the bad version resulting in the chat being up everywhere again
1 previous update
freeday.ai is down
Resolved Jun 30 at 08:23pm CEST
freeday.ai recovered.
1 previous update