Previous incidents
Bots are not accessible
Resolved Sep 30 at 10:30am CEST
We have fixed the issue and restored the service. All bots are now responding to messages.
Topics unavailable
Resolved Sep 23 at 05:52pm CEST
We have identified and solved the issue related to the topics.
1 previous update
Users cannot login to the portal
Resolved Sep 17 at 11:29am CEST
The issue has been fixed, thank you for your patience
1 previous update
conversations is down
Resolved Aug 29 at 09:54am CEST
conversations recovered.
1 previous update
conversations and webchat are down
Resolved Aug 19 at 11:30am CEST
conversations recovered.
3 previous updates
freeday.ai is down
Resolved Aug 14 at 09:55pm CEST
freeday.ai recovered.
1 previous update
webchat partially down
Resolved Aug 05 at 02:46pm CEST
The issue was resolved. We are sorry for the inconvenience.
1 previous update
integrations is down
Resolved Jul 30 at 02:08am CEST
integrations recovered.
1 previous update
skills is down
Resolved Jul 26 at 11:56pm CEST
skills recovered.
1 previous update
webchat and portal down due to certificate issues
Resolved Jul 22 at 10:57am CEST
We have identified and fixed the issue. There was a state mismatch between our infrastructure as code (IaC) and our clusters. This resulted in a missing secret causing the certificate management to fail.
Planned improvements:
- synchronise the IaC more often
- alerts on almost expiration of certificates (only webchat and portal were missing this alert)
- improved on-call schedule
- regular manual check on certificate status
1 previous update
Integrations are down
Resolved Jul 10 at 03:07pm CEST
integrations recovered.
1 previous update
webchat widget partially unavailable
Resolved Jul 02 at 04:54pm CEST
we pulled the bad version resulting in the chat being up everywhere again
1 previous update