Previous incidents
Bots are not accessible
Resolved Sep 30, 2024 at 8:30am UTC
We have fixed the issue and restored the service. All bots are now responding to messages.
Topics unavailable
Resolved Sep 23, 2024 at 3:52pm UTC
We have identified and solved the issue related to the topics.
1 previous update
Users cannot login to the portal
Resolved Sep 17, 2024 at 9:29am UTC
The issue has been fixed, thank you for your patience
1 previous update
conversations is down
Resolved Aug 29, 2024 at 7:54am UTC
conversations recovered.
1 previous update
conversations and webchat are down
Resolved Aug 19, 2024 at 9:30am UTC
conversations recovered.
3 previous updates
freeday.ai is down
Resolved Aug 14, 2024 at 7:55pm UTC
freeday.ai recovered.
1 previous update
webchat partially down
Resolved Aug 5, 2024 at 12:46pm UTC
The issue was resolved. We are sorry for the inconvenience.
1 previous update
integrations is down
Resolved Jul 30, 2024 at 12:08am UTC
integrations recovered.
1 previous update
skills is down
Resolved Jul 26, 2024 at 9:56pm UTC
skills recovered.
1 previous update
webchat and portal down due to certificate issues
Resolved Jul 22, 2024 at 8:57am UTC
We have identified and fixed the issue. There was a state mismatch between our infrastructure as code (IaC) and our clusters. This resulted in a missing secret causing the certificate management to fail.
Planned improvements:
- synchronise the IaC more often
- alerts on almost expiration of certificates (only webchat and portal were missing this alert)
- improved on-call schedule
- regular manual check on certificate status
1 previous update
Integrations are down
Resolved Jul 10, 2024 at 1:07pm UTC
integrations recovered.
1 previous update
webchat widget partially unavailable
Resolved Jul 2, 2024 at 2:54pm UTC
we pulled the bad version resulting in the chat being up everywhere again
1 previous update