Previous incidents
Chat not responding
Resolved Feb 19 at 04:37pm CET
A library upgrade was rolled out to specific customers that caused the issue. We have reverted the upgrade, the service is now restored.
1 previous update
some skills are down
Resolved Feb 04 at 12:19pm CET
We have found and resolved the issue. All skills are back online
1 previous update
freeday.ai is down
Resolved Jan 31 at 09:26pm CET
freeday.ai recovered.
1 previous update
A subset of users not receiving a welcome message
Resolved Jan 23 at 03:52pm CET
The issue was a partial configuration that was wrong. The issue was rectified and this piece of configuration will be versioned better and subjected to four-eyes.
1 previous update
Skill results not being returned
Resolved Jan 22 at 01:48pm CET
The service is back up again. Our proxy that ensures you get your results from a static IP was down. We are working to implement a better retry mechanism.
1 previous update
Webchat showing degraded
Resolved Jan 15 at 05:52pm CET
Service has been restored
1 previous update
skills is down
Resolved Jan 10 at 10:13pm CET
skills recovered.
1 previous update
Reduced speeds
Resolved Jan 08 at 01:29pm CET
The bottleneck has been resolved.
1 previous update
Conversations are down
Resolved Jan 06 at 02:09pm CET
We worked with our provider to fix the issue. All services are back online. Please let us know if you notice anything else.
1 previous update
Limited answers from digital employees
Resolved Dec 02 at 01:16pm CET
The external dependency was resolved.
1 previous update