Previous incidents
api gateway is down
Resolved Aug 28, 2023 at 5:57pm UTC
api gateway recovered.
1 previous update
Streaming chat has limited availability
Resolved Aug 22, 2023 at 11:53am UTC
Messages are now being de-duplicated, thank you for your patience.
1 previous update
skills and platform are down
Resolved Aug 17, 2023 at 9:41am UTC
skills and platform recovered.
1 previous update
Partial outage of webchat
Resolved Aug 16, 2023 at 1:09pm UTC
The issue was limited to clients using buttons and is fixed.
1 previous update
Partial outage on skills
Resolved Aug 10, 2023 at 4:35pm UTC
Deployment is underway after which the issue will be fixed
1 previous update
portal is down
Resolved Aug 9, 2023 at 12:10pm UTC
portal recovered.
1 previous update
webchat is down
Resolved Aug 8, 2023 at 6:20am UTC
webchat recovered.
1 previous update
Conversational knowledge base unavailable
Resolved Aug 3, 2023 at 3:20pm UTC
We have identified and fixed the issue.
1 previous update
conversations is down
Resolved Jul 28, 2023 at 1:19am UTC
conversations recovered.
1 previous update
skills and conversations are down
Resolved Jul 16, 2023 at 12:13am UTC
conversations and skills recovered.
1 previous update
conversations is down
Resolved Jul 13, 2023 at 2:39pm UTC
conversations recovered.
1 previous update
Partial outage for queued skills
Resolved Jul 10, 2023 at 7:46pm UTC
The issue was resolved by rolling back changes.
1 previous update
Chat unavailable
Resolved Jul 10, 2023 at 1:29pm UTC
We have identified and fixed the issue, chats are back online. If your chat is still not working please contact us so we can check your configuration.
1 previous update
Certain skills are not available depending on their configuration
Resolved Jul 6, 2023 at 11:35am UTC
We identified the issue. Misconfiguration in combination with stricter security rules led to failures. Please make sure your digital employees belong to the same company as your flow configurations.
1 previous update