Previous incidents
webchat is down
Resolved Sep 28 at 05:07am CEST
webchat recovered.
1 previous update
platform and freeday.ai are down
Resolved Sep 22 at 01:59am CEST
freeday.ai recovered.
5 previous updates
conversations is down
Resolved Sep 18 at 10:15pm CEST
conversations recovered.
1 previous update
webchat is down
Resolved Sep 13 at 10:50am CEST
webchat recovered.
1 previous update
webchat is down
Resolved Sep 06 at 06:31pm CEST
webchat recovered.
1 previous update
portal is down
Resolved Sep 05 at 12:46am CEST
portal recovered.
3 previous updates
api gateway is down
Resolved Aug 28 at 07:57pm CEST
api gateway recovered.
1 previous update
Streaming chat has limited availability
Resolved Aug 22 at 01:53pm CEST
Messages are now being de-duplicated, thank you for your patience.
1 previous update
skills and platform are down
Resolved Aug 17 at 11:41am CEST
skills and platform recovered.
1 previous update
Partial outage of webchat
Resolved Aug 16 at 03:09pm CEST
The issue was limited to clients using buttons and is fixed.
1 previous update
Partial outage on skills
Resolved Aug 10 at 06:35pm CEST
Deployment is underway after which the issue will be fixed
1 previous update
portal is down
Resolved Aug 09 at 02:10pm CEST
portal recovered.
1 previous update
webchat is down
Resolved Aug 08 at 08:20am CEST
webchat recovered.
1 previous update
Conversational knowledge base unavailable
Resolved Aug 03 at 05:20pm CEST
We have identified and fixed the issue.
1 previous update
conversations is down
Resolved Jul 28 at 03:19am CEST
conversations recovered.
1 previous update
conversations and skills are down
Resolved Jul 16 at 02:13am CEST
conversations and skills recovered.
1 previous update
conversations is down
Resolved Jul 13 at 04:39pm CEST
conversations recovered.
1 previous update
Partial outage for queued skills
Resolved Jul 10 at 09:46pm CEST
The issue was resolved by rolling back changes.
1 previous update
Chat unavailable
Resolved Jul 10 at 03:29pm CEST
We have identified and fixed the issue, chats are back online. If your chat is still not working please contact us so we can check your configuration.
1 previous update
Certain skills are not available depending on their configuration
Resolved Jul 06 at 01:35pm CEST
We identified the issue. Misconfiguration in combination with stricter security rules led to failures. Please make sure your digital employees belong to the same company as your flow configurations.
1 previous update