Previous incidents
conversations, skills, platform, and 1 other service are down
Resolved Oct 26 at 09:57pm CEST
conversations, skills, and platform recovered.
7 previous updates
skills with entity extraction unavailable
Resolved Oct 24 at 04:00pm CEST
The issue has been resolved, please contact your account manager if you require more details.
1 previous update
webchat is down
Resolved Oct 20 at 09:38pm CEST
webchat recovered.
3 previous updates
conversations and platform are down
Resolved Oct 15 at 04:46pm CEST
platform recovered.
3 previous updates
skills is down
Resolved Oct 13 at 08:10pm CEST
skills recovered.
1 previous update
webchat is down
Resolved Oct 11 at 08:20pm CEST
webchat recovered.
5 previous updates
webchat is down
Resolved Oct 10 at 08:26pm CEST
webchat recovered.
1 previous update
Degraded webchat performance
Resolved Oct 09 at 01:15pm CEST
The issues should be resolved, please let us know if you encounter issues.
2 previous updates
webchat is down
Resolved Oct 07 at 12:30pm CEST
webchat recovered.
1 previous update
webchat is down
Resolved Sep 28 at 05:07am CEST
webchat recovered.
1 previous update
platform and freeday.ai are down
Resolved Sep 22 at 01:59am CEST
freeday.ai recovered.
5 previous updates
conversations is down
Resolved Sep 18 at 10:15pm CEST
conversations recovered.
1 previous update
webchat is down
Resolved Sep 13 at 10:50am CEST
webchat recovered.
1 previous update
webchat is down
Resolved Sep 06 at 06:31pm CEST
webchat recovered.
1 previous update
portal is down
Resolved Sep 05 at 12:46am CEST
portal recovered.
3 previous updates
api gateway is down
Resolved Aug 28 at 07:57pm CEST
api gateway recovered.
1 previous update
Streaming chat has limited availability
Resolved Aug 22 at 01:53pm CEST
Messages are now being de-duplicated, thank you for your patience.
1 previous update
skills and platform are down
Resolved Aug 17 at 11:41am CEST
skills and platform recovered.
1 previous update
Partial outage of webchat
Resolved Aug 16 at 03:09pm CEST
The issue was limited to clients using buttons and is fixed.
1 previous update
Partial outage on skills
Resolved Aug 10 at 06:35pm CEST
Deployment is underway after which the issue will be fixed
1 previous update
portal is down
Resolved Aug 09 at 02:10pm CEST
portal recovered.
1 previous update
webchat is down
Resolved Aug 08 at 08:20am CEST
webchat recovered.
1 previous update
Conversational knowledge base unavailable
Resolved Aug 03 at 05:20pm CEST
We have identified and fixed the issue.
1 previous update