Previous incidents
Webchat unavailable
Resolved Jan 31 at 01:46pm CET
We have identified the cause and have reverted the change.
1 previous update
webchat is down
Resolved Jan 28 at 08:16pm CET
webchat recovered.
1 previous update
webchat and portal are down
Resolved Jan 26 at 07:56pm CET
portal recovered.
7 previous updates
webchat is down
Resolved Jan 25 at 05:39pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Jan 25 at 01:11pm CET
Webchat recovered. We had a short outage due to a change in our SSL and DNS setup which took time to propagate. The new setup is much more stable.
1 previous update
webchat is down
Resolved Jan 24 at 04:48pm CET
webchat recovered.
1 previous update
Webchat slower than usual
Resolved Jan 23 at 03:56pm CET
We have migrated our webchat to Kubernetes with more scalability, resulting in increased stability.
1 previous update
freeday.ai is down
Resolved Jan 19 at 10:32am CET
freeday.ai recovered.
3 previous updates
platform is down
Resolved Jan 08 at 08:07am CET
platform recovered.
1 previous update
platform is down
Resolved Jan 06 at 02:54pm CET
platform recovered.
1 previous update
Webchat is down
Resolved Jan 05 at 08:23pm CET
The issue has been resolved. The root cause was an invalid update to the database. To prevent future incidents access to the webchat database will be restricted through API only, similar to our other services.
2 previous updates
webchat is down
Resolved Jan 05 at 05:01pm CET
webchat recovered.
2 previous updates
KYC skill unavailable
Resolved Jan 04 at 12:50pm CET
The issue was resolved. It was caused by misconfiguration in our secret manager. This was corrected. All failed runs will be rerun before end of day ensuring no data is lost.
1 previous update
Skills service down
Resolved Jan 02 at 04:27pm CET
To prevent further occurrences we:
- have limited the number of retries
- have reduced queue depth for long running tasks
- will expand our liveliness checks to kill instances that are blocked by too long running requests or deadlocks.
4 previous updates
platform is down
Resolved Dec 28 at 11:21am CET
platform recovered.
1 previous update
platform is down
Resolved Dec 26 at 06:00am CET
platform recovered.
1 previous update
freeday.ai is down
Resolved Dec 16 at 01:48am CET
freeday.ai recovered.
1 previous update
platform is down
Resolved Dec 12 at 08:52am CET
platform recovered.
17 previous updates
platform is down
Resolved Dec 12 at 12:14am CET
platform recovered.
1 previous update
platform is down
Resolved Dec 07 at 06:18pm CET
platform recovered.
21 previous updates
platform and freeday.ai are down
Resolved Nov 28 at 05:29pm CET
platform recovered.
3 previous updates
Invoicing skills unavailable
Resolved Nov 28 at 04:03pm CET
The issue is fixed
1 previous update
platform is down
Resolved Nov 16 at 01:24pm CET
platform recovered.
1 previous update
Skills have limited availability due to an OpenAI update
Resolved Nov 08 at 12:18pm CET
The incompatibility was fixed and all services are nominal again.
1 previous update
freeday.ai is down
Resolved Nov 08 at 02:50am CET
freeday.ai recovered.
1 previous update
freeday.ai is down
Resolved Nov 07 at 03:24am CET
freeday.ai recovered.
1 previous update
freeday.ai is down
Resolved Nov 02 at 10:54pm CET
freeday.ai recovered.
1 previous update
conversations, skills, platform, webchat, and 2 other services are down
Resolved Nov 01 at 10:47pm CET
webchat recovered.
16 previous updates