Previous incidents
integrations is down
Resolved Apr 22, 2024 at 6:04pm UTC
integrations recovered.
1 previous update
Chat is unavailable
Resolved Apr 12, 2024 at 12:33pm UTC
Our CDN is back online. We will switch to one with more redundancies to prevent another failure.
1 previous update
Partial outage on answer question skill
Resolved Apr 11, 2024 at 6:50am UTC
The issue has been resolved
1 previous update
Answer question skill unavailable
Resolved Apr 3, 2024 at 8:09am UTC
The issue has been resolved, our apologies for any inconvenience.
1 previous update
freeday.ai is down
Resolved Apr 2, 2024 at 12:03pm UTC
freeday.ai recovered.
1 previous update
webchat is down
Resolved Mar 25, 2024 at 9:43am UTC
webchat recovered.
1 previous update
Slow digital employees
Resolved Mar 21, 2024 at 10:26am UTC
The issue has been resolved please notify us if you experience any slowness.
1 previous update
skills is down
Resolved Mar 13, 2024 at 7:46pm UTC
skills recovered.
3 previous updates
Integrations are down
Resolved Mar 13, 2024 at 2:30pm UTC
Rate limiting has been implemented and our services are up again.
1 previous update
Some services are down
Resolved Mar 11, 2024 at 8:20am UTC
The database issues have been resolved
1 previous update
integrations is down
Resolved Mar 11, 2024 at 8:03am UTC
Our services are back online again.
1 previous update
platform is down
Resolved Mar 8, 2024 at 5:37am UTC
platform recovered.
1 previous update
skills is down
Resolved Mar 5, 2024 at 9:18pm UTC
skills recovered.
1 previous update
webchat is down
Resolved Mar 4, 2024 at 8:35pm UTC
Thank you for your patience.
2 previous updates
Degraded Performance - Chatbots
Resolved Mar 1, 2024 at 2:51pm UTC
All services are back to normal.
2 previous updates
webchat is down
Resolved Mar 1, 2024 at 1:33pm UTC
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 28, 2024 at 4:07pm UTC
webchat recovered.
1 previous update
Limited availability of generate answer skill
Resolved Feb 22, 2024 at 8:28am UTC
The issue has been fixed. To prevent this from re-occuring we:
- fixed our backwards compatibility check
- will reduce chances of failed deployments
- will improve logging
2 previous updates
webchat is down
Resolved Feb 21, 2024 at 11:40am UTC
webchat recovered.
1 previous update
webchat is down
Resolved Feb 19, 2024 at 9:36am UTC
webchat recovered.
1 previous update
webchat is down
Resolved Feb 13, 2024 at 3:46pm UTC
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 12, 2024 at 8:04pm UTC
webchat recovered.
1 previous update
webchat is down
Resolved Feb 9, 2024 at 12:11pm UTC
webchat recovered.
3 previous updates
Knowledge Base Sync Degradation
Resolved Feb 8, 2024 at 3:30pm UTC
We have identified and resolved the issue. The knowledge base synchronization is fully operational again and all answers are complete again.
1 previous update
webchat is down
Resolved Feb 7, 2024 at 2:41pm UTC
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 6, 2024 at 2:14pm UTC
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 5, 2024 at 2:06pm UTC
webchat recovered.
7 previous updates
webchat is down
Resolved Feb 4, 2024 at 8:08am UTC
webchat recovered.
1 previous update
webchat is down
Resolved Feb 3, 2024 at 5:35pm UTC
webchat recovered.
1 previous update