Previous incidents

February 2024
Feb 28, 2024
1 incident

webchat is down

Downtime

Resolved Feb 28, 2024 at 4:07pm UTC

webchat recovered.

1 previous update

Feb 22, 2024
1 incident

Limited availability of generate answer skill

Degraded

Resolved Feb 22, 2024 at 8:28am UTC

The issue has been fixed. To prevent this from re-occuring we:

  • fixed our backwards compatibility check
  • will reduce chances of failed deployments
  • will improve logging

2 previous updates

Feb 21, 2024
1 incident

webchat is down

Downtime

Resolved Feb 21, 2024 at 11:40am UTC

webchat recovered.

1 previous update

Feb 19, 2024
1 incident

webchat is down

Downtime

Resolved Feb 19, 2024 at 9:36am UTC

webchat recovered.

1 previous update

Feb 13, 2024
1 incident

webchat is down

Downtime

Resolved Feb 13, 2024 at 3:46pm UTC

webchat recovered.

3 previous updates

Feb 12, 2024
1 incident

webchat is down

Downtime

Resolved Feb 12, 2024 at 8:04pm UTC

webchat recovered.

1 previous update

Feb 09, 2024
1 incident

webchat is down

Downtime

Resolved Feb 9, 2024 at 12:11pm UTC

webchat recovered.

3 previous updates

Feb 08, 2024
1 incident

Knowledge Base Sync Degradation

Degraded

Resolved Feb 8, 2024 at 3:30pm UTC

We have identified and resolved the issue. The knowledge base synchronization is fully operational again and all answers are complete again.

1 previous update

Feb 07, 2024
1 incident

webchat is down

Downtime

Resolved Feb 7, 2024 at 2:41pm UTC

webchat recovered.

3 previous updates

Feb 06, 2024
1 incident

webchat is down

Downtime

Resolved Feb 6, 2024 at 2:14pm UTC

webchat recovered.

3 previous updates

Feb 05, 2024
1 incident

webchat is down

Downtime

Resolved Feb 5, 2024 at 2:06pm UTC

webchat recovered.

7 previous updates

Feb 04, 2024
1 incident

webchat is down

Downtime

Resolved Feb 4, 2024 at 8:08am UTC

webchat recovered.

1 previous update

Feb 03, 2024
1 incident

webchat is down

Downtime

Resolved Feb 3, 2024 at 5:35pm UTC

webchat recovered.

1 previous update