Previous incidents
integrations is down
Resolved Apr 22 at 08:04pm CEST
integrations recovered.
1 previous update
Chat is unavailable
Resolved Apr 12 at 02:33pm CEST
Our CDN is back online. We will switch to one with more redundancies to prevent another failure.
1 previous update
Partial outage on answer question skill
Resolved Apr 11 at 08:50am CEST
The issue has been resolved
1 previous update
Answer question skill unavailable
Resolved Apr 03 at 10:09am CEST
The issue has been resolved, our apologies for any inconvenience.
1 previous update
freeday.ai is down
Resolved Apr 02 at 02:03pm CEST
freeday.ai recovered.
1 previous update
webchat is down
Resolved Mar 25 at 10:43am CET
webchat recovered.
1 previous update
Slow digital employees
Resolved Mar 21 at 11:26am CET
The issue has been resolved please notify us if you experience any slowness.
1 previous update
skills is down
Resolved Mar 13 at 08:46pm CET
skills recovered.
3 previous updates
Integrations are down
Resolved Mar 13 at 03:30pm CET
Rate limiting has been implemented and our services are up again.
1 previous update
Some services are down
Resolved Mar 11 at 09:20am CET
The database issues have been resolved
1 previous update
integrations is down
Resolved Mar 11 at 09:03am CET
Our services are back online again.
1 previous update
platform is down
Resolved Mar 08 at 06:37am CET
platform recovered.
1 previous update
skills is down
Resolved Mar 05 at 10:18pm CET
skills recovered.
1 previous update
webchat is down
Resolved Mar 04 at 09:35pm CET
Thank you for your patience.
2 previous updates
Degraded Performance - Chatbots
Resolved Mar 01 at 03:51pm CET
All services are back to normal.
2 previous updates
webchat is down
Resolved Mar 01 at 02:33pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 28 at 05:07pm CET
webchat recovered.
1 previous update
Limited availability of generate answer skill
Resolved Feb 22 at 09:28am CET
The issue has been fixed. To prevent this from re-occuring we:
- fixed our backwards compatibility check
- will reduce chances of failed deployments
- will improve logging
2 previous updates
webchat is down
Resolved Feb 21 at 12:40pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 19 at 10:36am CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 13 at 04:46pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 12 at 09:04pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 09 at 01:11pm CET
webchat recovered.
3 previous updates
Knowledge Base Sync Degradation
Resolved Feb 08 at 04:30pm CET
We have identified and resolved the issue. The knowledge base synchronization is fully operational again and all answers are complete again.
1 previous update
webchat is down
Resolved Feb 07 at 03:41pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 06 at 03:14pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 05 at 03:06pm CET
webchat recovered.
7 previous updates
webchat is down
Resolved Feb 04 at 09:08am CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 03 at 06:35pm CET
webchat recovered.
1 previous update