Previous incidents
Degraded performance of our Digital Employees
Resolved Mar 18, 2026 at 10:25am UTC
The problems have been resolved and we are fully operational again.
1 previous update
Digital employees responding slower than usual
Resolved Mar 18, 2026 at 09:19am UTC
The issue causing slower response times from our chat assistants has been resolved. Digital employees are now responding at normal speeds again.
We apologize for the inconvenience.
1 previous update
Webchat is down
Resolved Mar 16, 2026 at 08:18am UTC
The issue has been identified as a version mismatch. A fix is being rolled out making this type of issue impossible.
2 previous updates
Voice assistant unavailable for incoming calls
Resolved Mar 10, 2026 at 11:00am UTC
The issue has been resolved and alerting is being put in place.
2 previous updates
Accounts payable and KYC slower processing times
Resolved Mar 05, 2026 at 09:43am UTC
The emails and documents are being processed as usual. We will ensure we can recover from these issues in a faster manner. We apologize for the inconvenience.
2 previous updates
Degraded performance affecting KYC, email sorting, and topics
Resolved Mar 04, 2026 at 03:57pm UTC
The issue has been resolved. Services such as KYC verification, email sorting, and topic detection should now be operating normally.
Our team will continue to monitor the platform to ensure everything remains stable.
2 previous updates
Portal displaying incorrect metrics
Resolved Mar 03, 2026 at 11:25am UTC
The issue has been resolved. Portal metrics are now displaying correctly.
1 previous update
skills is down
Resolved Mar 03, 2026 at 08:58am UTC
skills recovered.
7 previous updates
freeday.ai and skills are down
Resolved Mar 02, 2026 at 09:41pm UTC
skills recovered.
3 previous updates
conversations, integrations, and 1 other service are down
Resolved Feb 20, 2026 at 07:25am UTC
platform recovered.
21 previous updates
Temporary performance degradation
Resolved Feb 16, 2026 at 01:00pm UTC
We have identified the cause and rolled back the change. All systems are now operating normally.
We will continue to monitor performance to ensure everything remains stable.
1 previous update
webchat, skills, and 2 other services are down
Resolved Feb 13, 2026 at 01:29am UTC
platform recovered.
5 previous updates
Identity documents are failing sporadically
Resolved Feb 12, 2026 at 09:38am UTC
Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix
Digital Employees Response Issue
Resolved Feb 12, 2026 at 09:00am UTC
We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response.
The root cause has been identified, and we have rolled back the recent change to resolve the issue.
Some services are down
Resolved Feb 10, 2026 at 01:07pm UTC
We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online.
1 previous update
Files not being processed by chat agents
Resolved Feb 09, 2026 at 04:18pm UTC
We have resolved all issues. Thank you for your patience.
1 previous update
conversations is down
Resolved Feb 06, 2026 at 02:28am UTC
conversations recovered.
1 previous update