Previous incidents
webchat is down
Resolved Mar 25 at 10:43am CET
webchat recovered.
1 previous update
Slow digital employees
Resolved Mar 21 at 11:26am CET
The issue has been resolved please notify us if you experience any slowness.
1 previous update
skills is down
Resolved Mar 13 at 08:46pm CET
skills recovered.
3 previous updates
Integrations are down
Resolved Mar 13 at 03:30pm CET
Rate limiting has been implemented and our services are up again.
1 previous update
Some services are down
Resolved Mar 11 at 09:20am CET
The database issues have been resolved
1 previous update
integrations is down
Resolved Mar 11 at 09:03am CET
Our services are back online again.
1 previous update
platform is down
Resolved Mar 08 at 06:37am CET
platform recovered.
1 previous update
skills is down
Resolved Mar 05 at 10:18pm CET
skills recovered.
1 previous update
webchat is down
Resolved Mar 04 at 09:35pm CET
Thank you for your patience.
2 previous updates
Degraded Performance - Chatbots
Resolved Mar 01 at 03:51pm CET
All services are back to normal.
2 previous updates
webchat is down
Resolved Mar 01 at 02:33pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 28 at 05:07pm CET
webchat recovered.
1 previous update
Limited availability of generate answer skill
Resolved Feb 22 at 09:28am CET
The issue has been fixed. To prevent this from re-occuring we:
- fixed our backwards compatibility check
- will reduce chances of failed deployments
- will improve logging
2 previous updates
webchat is down
Resolved Feb 21 at 12:40pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 19 at 10:36am CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 13 at 04:46pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 12 at 09:04pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 09 at 01:11pm CET
webchat recovered.
3 previous updates
Knowledge Base Sync Degradation
Resolved Feb 08 at 04:30pm CET
We have identified and resolved the issue. The knowledge base synchronization is fully operational again and all answers are complete again.
1 previous update
webchat is down
Resolved Feb 07 at 03:41pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 06 at 03:14pm CET
webchat recovered.
3 previous updates
webchat is down
Resolved Feb 05 at 03:06pm CET
webchat recovered.
7 previous updates
webchat is down
Resolved Feb 04 at 09:08am CET
webchat recovered.
1 previous update
webchat is down
Resolved Feb 03 at 06:35pm CET
webchat recovered.
1 previous update
Webchat unavailable
Resolved Jan 31 at 01:46pm CET
We have identified the cause and have reverted the change.
1 previous update
webchat is down
Resolved Jan 28 at 08:16pm CET
webchat recovered.
1 previous update
webchat and portal are down
Resolved Jan 26 at 07:56pm CET
portal recovered.
7 previous updates
webchat is down
Resolved Jan 25 at 05:39pm CET
webchat recovered.
1 previous update
webchat is down
Resolved Jan 25 at 01:11pm CET
Webchat recovered. We had a short outage due to a change in our SSL and DNS setup which took time to propagate. The new setup is much more stable.
1 previous update
webchat is down
Resolved Jan 24 at 04:48pm CET
webchat recovered.
1 previous update
Webchat slower than usual
Resolved Jan 23 at 03:56pm CET
We have migrated our webchat to Kubernetes with more scalability, resulting in increased stability.
1 previous update
freeday.ai is down
Resolved Jan 19 at 10:32am CET
freeday.ai recovered.
3 previous updates
platform is down
Resolved Jan 08 at 08:07am CET
platform recovered.
1 previous update
platform is down
Resolved Jan 06 at 02:54pm CET
platform recovered.
1 previous update
Webchat is down
Resolved Jan 05 at 08:23pm CET
The issue has been resolved. The root cause was an invalid update to the database. To prevent future incidents access to the webchat database will be restricted through API only, similar to our other services.
2 previous updates
webchat is down
Resolved Jan 05 at 05:01pm CET
webchat recovered.
2 previous updates
KYC skill unavailable
Resolved Jan 04 at 12:50pm CET
The issue was resolved. It was caused by misconfiguration in our secret manager. This was corrected. All failed runs will be rerun before end of day ensuring no data is lost.
1 previous update
Skills service down
Resolved Jan 02 at 04:27pm CET
To prevent further occurrences we:
- have limited the number of retries
- have reduced queue depth for long running tasks
- will expand our liveliness checks to kill instances that are blocked by too long running requests or deadlocks.
4 previous updates