Previous incidents
platform, conversations, and 1 other service are down
Resolved Feb 20, 2026 at 7:25am UTC
platform recovered.
21 previous updates
Temporary performance degradation
Resolved Feb 16, 2026 at 1:00pm UTC
We have identified the cause and rolled back the change. All systems are now operating normally.
We will continue to monitor performance to ensure everything remains stable.
1 previous update
skills, platform, and 2 other services are down
Resolved Feb 13, 2026 at 1:29am UTC
platform recovered.
5 previous updates
Identity documents are failing sporadically
Resolved Feb 12, 2026 at 9:38am UTC
Entities extraction from identity documents in KYC flow is failing sporadically. We're aware of the issue and are working on a fix
Digital Employees Response Issue
Resolved Feb 12, 2026 at 9:00am UTC
We've identified an issue where certain digital employees were unable to answer questions and, in some cases, did not provide any response.
The root cause has been identified, and we have rolled back the recent change to resolve the issue.
Some services are down
Resolved Feb 10, 2026 at 1:07pm UTC
We have identified the root cause. Due to a misconfiguration, conversations could not be started with our agents. The issue has been resolved and all services are back online.
1 previous update
Files not being processed by chat agents
Resolved Feb 9, 2026 at 4:18pm UTC
We have resolved all issues. Thank you for your patience.
1 previous update
conversations is down
Resolved Feb 6, 2026 at 2:28am UTC
conversations recovered.
1 previous update
Degraded performance for Portal
Resolved Jan 28, 2026 at 2:32pm UTC
Portal is experiencing slow performance when retrieving details on interactions and may occasionally return empty results. We're working on resolving the issue, and the portal will be performing normally again very soon.
Degraded performance
Resolved Jan 28, 2026 at 11:30am UTC
The issue has been identified and a fix has been applied. All services are now operating normally. We will continue to monitor the situation.
1 previous update
Degraded performance
Resolved Jan 27, 2026 at 3:18pm UTC
he performance issues caused by a third-party service have been fully resolved. OpenAI has confirmed that availability has stabilized, and chat and email functionality are now operating normally.
1 previous update
Outlook Emails Not Being Picked Up by Digital Employees
Resolved Dec 22, 2025 at 11:09am UTC
We found the issue and resolved it. Our digital employees are processing outlook emails again.
1 previous update
Portal login not working
Resolved Dec 19, 2025 at 3:20am UTC
The issue has been resolved. All services are back online. Thank you for your patience!
1 previous update
Degraded performance
Resolved Dec 8, 2025 at 3:50pm UTC
We have deployed a fix and systems are back to normal.
1 previous update
Degraded performance
Resolved Dec 8, 2025 at 12:48pm UTC
Unfortunately one of our providers had a bug resulting in a misconfiguration leading into delays in our responses.
2 previous updates
Services degraded
Resolved Dec 6, 2025 at 8:54am UTC
The external services have recovered and our system is fully operational again.
3 previous updates