Previous incidents
Degraded performance for Portal
Resolved Jan 28 at 03:32pm CET
Portal is experiencing slow performance when retrieving details on interactions and may occasionally return empty results. We're working on resolving the issue, and the portal will be performing normally again very soon.
Degraded performance
Resolved Jan 28 at 12:30pm CET
The issue has been identified and a fix has been applied. All services are now operating normally. We will continue to monitor the situation.
1 previous update
Degraded performance
Resolved Jan 27 at 04:18pm CET
he performance issues caused by a third-party service have been fully resolved. OpenAI has confirmed that availability has stabilized, and chat and email functionality are now operating normally.
1 previous update
Outlook Emails Not Being Picked Up by Digital Employees
Resolved Dec 22 at 12:09pm CET
We found the issue and resolved it. Our digital employees are processing outlook emails again.
1 previous update
Portal login not working
Resolved Dec 19 at 04:20am CET
The issue has been resolved. All services are back online. Thank you for your patience!
1 previous update
Degraded performance
Resolved Dec 08 at 04:50pm CET
We have deployed a fix and systems are back to normal.
1 previous update
Degraded performance
Resolved Dec 08 at 01:48pm CET
Unfortunately one of our providers had a bug resulting in a misconfiguration leading into delays in our responses.
2 previous updates
Services degraded
Resolved Dec 06 at 09:54am CET
The external services have recovered and our system is fully operational again.
3 previous updates