Previous incidents
Outlook Emails Not Being Picked Up by Digital Employees
Resolved Dec 22, 2025 at 11:09am UTC
We found the issue and resolved it. Our digital employees are processing outlook emails again.
1 previous update
Portal login not working
Resolved Dec 19, 2025 at 03:20am UTC
The issue has been resolved. All services are back online. Thank you for your patience!
1 previous update
Degraded performance
Resolved Dec 08, 2025 at 03:50pm UTC
We have deployed a fix and systems are back to normal.
1 previous update
Degraded performance
Resolved Dec 08, 2025 at 12:48pm UTC
Unfortunately one of our providers had a bug resulting in a misconfiguration leading into delays in our responses.
2 previous updates
Services degraded
Resolved Dec 06, 2025 at 08:54am UTC
The external services have recovered and our system is fully operational again.
3 previous updates
Degraded performance on our customer service solution
Resolved Nov 24, 2025 at 02:30pm UTC
The services are now back to full capacity.
1 previous update
Some services are down
Resolved Nov 24, 2025 at 01:30pm UTC
After closely monitoring for the past hour, we see that our services have been fully restored. All systems are processing as usual.
Apologies for the inconvenience caused.
3 previous updates
Degraded performance on some accounts payable solutions
Resolved Nov 19, 2025 at 09:36am UTC
The issues has been resolved and invoices are processed as usual.
1 previous update
Partial outage for all services
Resolved Nov 18, 2025 at 03:00pm UTC
The issue was resolved, we will investigate improving our tools to cope with these of downtimes.
9 previous updates
Finance is not working
Resolved Nov 04, 2025 at 01:37pm UTC
The issue has been resolved.
Slower responses from digital employees
Resolved Oct 29, 2025 at 08:29am UTC
The external system is now operational and are digital employees are in full swing.
1 previous update
Degraded performance due to AWS outage
Resolved Oct 21, 2025 at 09:03am UTC
All services are back online. AWS issues have been resolved.
1 previous update
platform is down
Resolved Oct 15, 2025 at 08:04pm UTC
platform recovered.
5 previous updates
Degraded Performance in generating Answers
Resolved Oct 13, 2025 at 11:10am UTC
We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance.
1 previous update
conversations, skills, and 2 other services are down
Resolved Oct 01, 2025 at 03:10pm UTC
We identified the issue and was fixed
5 previous updates