Previous incidents

Portal is experiencing slow performance when retrieving details on interactions and may occasionally return empty results. We're working on resolving the issue, and the portal will be performing normally again very soon.

The issue has been identified and a fix has been applied. All services are now operating normally. We will continue to monitor the situation.

he performance issues caused by a third-party service have been fully resolved. OpenAI has confirmed that availability has stabilized, and chat and email functionality are now operating normally.