Previous incidents
Unable to fetch emails from outlook
Resolved Mar 27 at 11:33am CET
services restored
1 previous update
Unable to type messages into the webchat
Resolved Mar 18 at 12:59pm CET
One of the libraries we are using was connecting to the wrong url. We have fixed the issue and restored the service.
1 previous update
Bots are showing network connection issues
Resolved Mar 12 at 06:29pm CET
The issue has now been resolved. The root cause was a wrong update of our widget library that is present on customers website.
You might still see weird UI or colors, it takes a bit of time for the new fix to kick in. Clearing your browser cache will speed up things. In case you still see issues, please get in touch.
We are working on improving our process to prevent such issues from happening again. Thanks for understanding.
2 previous updates
Bots responding with default messages
Resolved Mar 11 at 01:18pm CET
We’re back! Webchat should be up and running. Thanks for bearing with us.
2 previous updates
Degraded performance on some bots
Resolved Mar 10 at 06:43pm CET
The issue has been resolved and all services are back online
2 previous updates
Chats not responding
Resolved Mar 06 at 04:30pm CET
We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.
We have identified and reverted the broken code. The service is now restored.
1 previous update
Chat not responding
Resolved Feb 19 at 04:37pm CET
A library upgrade was rolled out to specific customers that caused the issue. We have reverted the upgrade, the service is now restored.
1 previous update
some skills are down
Resolved Feb 04 at 12:19pm CET
We have found and resolved the issue. All skills are back online
1 previous update
freeday.ai is down
Resolved Jan 31 at 09:26pm CET
freeday.ai recovered.
1 previous update
A subset of users not receiving a welcome message
Resolved Jan 23 at 03:52pm CET
The issue was a partial configuration that was wrong. The issue was rectified and this piece of configuration will be versioned better and subjected to four-eyes.
1 previous update
Skill results not being returned
Resolved Jan 22 at 01:48pm CET
The service is back up again. Our proxy that ensures you get your results from a static IP was down. We are working to implement a better retry mechanism.
1 previous update
Webchat showing degraded
Resolved Jan 15 at 05:52pm CET
Service has been restored
1 previous update
skills is down
Resolved Jan 10 at 10:13pm CET
skills recovered.
1 previous update
Reduced speeds
Resolved Jan 08 at 01:29pm CET
The bottleneck has been resolved.
1 previous update
Conversations are down
Resolved Jan 06 at 02:09pm CET
We worked with our provider to fix the issue. All services are back online. Please let us know if you notice anything else.
1 previous update