Previous incidents
Downtime Performance of Chat Service
Resolved Jun 30, 2025 at 3:12pm UTC
All services are back online. Thank you for bearing with us!
1 previous update
Chatbot Loading Indicator Issue
Resolved Jul 1, 2025 at 10:15am UTC
The issue has been resolved. Thank you for your patience.
1 previous update
Customer service solution down
Resolved Jun 26, 2025 at 1:10pm UTC
The root cause has been found and resolved. All solutions are back online
1 previous update
Degraded performance customer service solution
Resolved Jun 25, 2025 at 12:23pm UTC
We have identified the issue and solved it. Services are back online.
1 previous update
All services unavailable or degraded
Resolved Jun 12, 2025 at 6:46pm UTC
Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please.
1 previous update
Skill partially unavailable
Resolved Jun 6, 2025 at 1:29pm UTC
The root cause was addressed
1 previous update
Skills unavailable
Resolved Jun 6, 2025 at 11:56am UTC
Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.
1 previous update
No conversations possible
Resolved May 28, 2025 at 7:52pm UTC
Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.
1 previous update
Invoicing & KYC showing degraded performance
Resolved May 27, 2025 at 12:30pm UTC
All systems are back online
1 previous update
Degraded performance KYC skills
Resolved May 27, 2025 at 12:30pm UTC
KYC systems are back online
1 previous update
Degraded Performance of Email and KYC Services
Resolved May 19, 2025 at 11:20am UTC
We’re back! Webchat should be up and running. Thanks for bearing with us.
2 previous updates
Recommendations unavailable
Resolved Apr 16, 2025 at 8:31am UTC
We have resolved the issue. Thank you for bearing with us.
1 previous update
freeday.ai is down
Resolved Apr 8, 2025 at 2:45pm UTC
freeday.ai recovered.
1 previous update
conversations is down
Resolved Apr 6, 2025 at 12:51pm UTC
conversations recovered.
1 previous update
Sharepoint widgets are not working properly
Resolved Apr 3, 2025 at 7:18pm UTC
Clearing your browsers cache will re-instantiate the widget in your Sharepoint. We are improving our release to ensure such issues are less impactful towards the clients. Thanks!
2 previous updates
Degraded Performance Web Chats
Resolved Apr 3, 2025 at 2:06pm UTC
All web chats are back online. Thank you for bearing with us!
1 previous update
Degradede Performance of SharepointChat Widget
Resolved Apr 2, 2025 at 11:30am UTC
We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏
1 previous update
skills is down
Resolved Apr 1, 2025 at 11:52am UTC
skills recovered.
1 previous update
Degrade Performance of Webchats
Resolved Apr 1, 2025 at 10:50am UTC
We’re back! web chats should be up and running. Thanks for bearing with us.
1 previous update
Partial outage for webchat
Resolved Apr 1, 2025 at 7:47am UTC
We have identified the issue and reverted the changes
1 previous update