Previous incidents
Slower responses from digital employees
Resolved Oct 29, 2025 at 08:29am UTC
The external system is now operational and are digital employees are in full swing.
1 previous update
Degraded performance due to AWS outage
Resolved Oct 21, 2025 at 09:03am UTC
All services are back online. AWS issues have been resolved.
1 previous update
platform is down
Resolved Oct 15, 2025 at 08:04pm UTC
platform recovered.
5 previous updates
Degraded Performance in generating Answers
Resolved Oct 13, 2025 at 11:10am UTC
We have found the cause and the issue has been resolved. We’re actively monitoring to ensure continued stability and performance.
1 previous update
conversations, skills, and 2 other services are down
Resolved Oct 01, 2025 at 03:10pm UTC
We identified the issue and was fixed
5 previous updates
Phone calls may take longer to connect
Resolved Oct 01, 2025 at 06:00am UTC
The issue causing delays in connecting phone calls to our systems has been resolved. Calls are now connecting as expected, and the welcome message from the digital employee plays without delay.
1 previous update
Voice solution is not working
Resolved Sep 18, 2025 at 10:58am UTC
The issue affecting our voice solution has been resolved. The root cause was traced to our telephony provider, and normal service has been fully restored.
1 previous update
Degraded performance from a third party supplier
Resolved Sep 18, 2025 at 08:45am UTC
The document-processing engine is fully operational again, and the backlog of documents has been successfully cleared. Processing times have returned to normal.
1 previous update
Digital Employees are currently not sending welcome messages or responding to...
Resolved Sep 04, 2025 at 07:44am UTC
We have identified the issue and resolved it. All chats are working again.
1 previous update
Freeday portal down
Resolved Aug 20, 2025 at 08:42am UTC
All services are back online
1 previous update
Degraded performance over voice
Resolved Aug 19, 2025 at 08:11am UTC
We have identified the root cause and have resolved the issue. All services are back up.
1 previous update
Emails are not being processed for certain customers
Resolved Aug 12, 2025 at 03:07pm UTC
The issue has been fixed. All invoices that arrived in the meantime will be processed as usual. We are working on improving our solution to prevent similar issues from happening again.
1 previous update
Our webchats are currently not working
Resolved Aug 07, 2025 at 11:14am UTC
We have identified and resolved the issue affecting all webchats. We are actively monitoring to ensure continued stability.
1 previous update
Voice Bots Stay Silent
Resolved Aug 07, 2025 at 09:50am UTC
All issues have been resolved. Thank you for your patience
1 previous update
Text in chat appears white for some clients
Resolved Aug 06, 2025 at 11:48am UTC
The Issue has been resolved.
1 previous update
Degraded performance invoice processing via email
Resolved Aug 05, 2025 at 06:27am UTC
We have addressed the issues, and all services are back online. Thank you for your patience.
1 previous update
All of our webchats are currently not working
Resolved Aug 04, 2025 at 12:20pm UTC
The issue has been resolved and the webchats should be working again. Thank you for your patience and understanding.
1 previous update