Previous incidents
Overall systems are slow
Resolved Jul 31, 2025 at 09:37am UTC
The issue with our third-party provider has been resolved, and system performance has returned to normal.
We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding.
2 previous updates
Major outage of our services
Resolved Jul 31, 2025 at 05:42am UTC
All services are back online. Apologies for the downtime. If you are still experiencing issues please contact our support team.
2 previous updates
Fetching of emails down
Resolved Jul 30, 2025 at 11:24am UTC
Issue has been resolved and all services should be up and running again.
1 previous update
Invoicing emails not being processed
Resolved Jul 28, 2025 at 02:00pm UTC
We have updated our configurations to match the new functionality. All invoices should be processed as usual.
1 previous update
Degraded Performance Generate Answer Skill
Resolved Jul 28, 2025 at 08:36am UTC
The issue has been resolved. All services are back to normal. Thank you for your patience.
1 previous update
Accounts payable not processing
Resolved Jul 17, 2025 at 12:11pm UTC
The issue has been resolved now. The invoices will start processing as usual.
1 previous update
Users not able to log in to the portal
Resolved Jul 16, 2025 at 12:08pm UTC
We have detected the issue and restored the portal. You should be able to log in now.
The issue was caused by a code change which we reverted.
1 previous update
Chats are not responding
Resolved Jul 15, 2025 at 11:40am UTC
We have found the root cause and fixed the issue. Webchat should be running as usual.
Payslips not being processed
Resolved Jul 09, 2025 at 01:42pm UTC
The issue with payslips is resolved and they are being processed.
conversations is down
Resolved Jul 09, 2025 at 11:56am UTC
conversations recovered.
1 previous update
Voice Bot Call Connection Issue
Resolved Jul 02, 2025 at 09:10am UTC
The issue has been resolved. Phone and chatbot services are working as expected again. Thanks for your patience.
1 previous update
Bots responding with a default message and invoices processing is delayed
Resolved Jul 01, 2025 at 07:34am UTC
We are fully up and running, invoices and chats are back online. Apologies for inconvenience.
2 previous updates
Downtime Performance of Chat Service
Resolved Jun 30, 2025 at 03:12pm UTC
All services are back online. Thank you for bearing with us!
1 previous update
Chatbot Loading Indicator Issue
Resolved Jul 01, 2025 at 10:15am UTC
The issue has been resolved. Thank you for your patience.
1 previous update
Customer service solution down
Resolved Jun 26, 2025 at 01:10pm UTC
The root cause has been found and resolved. All solutions are back online
1 previous update
Degraded performance customer service solution
Resolved Jun 25, 2025 at 12:23pm UTC
We have identified the issue and solved it. Services are back online.
1 previous update
All services unavailable or degraded
Resolved Jun 12, 2025 at 06:46pm UTC
Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please.
1 previous update
Skill partially unavailable
Resolved Jun 06, 2025 at 01:29pm UTC
The root cause was addressed
1 previous update
Skills unavailable
Resolved Jun 06, 2025 at 11:56am UTC
Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.
1 previous update
No conversations possible
Resolved May 28, 2025 at 07:52pm UTC
Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.
1 previous update
Degraded performance KYC skills
Resolved May 27, 2025 at 12:30pm UTC
KYC systems are back online
1 previous update
Invoicing & KYC showing degraded performance
Resolved May 27, 2025 at 12:30pm UTC
All systems are back online
1 previous update
Degraded Performance of Email and KYC Services
Resolved May 19, 2025 at 11:20am UTC
We’re back! Webchat should be up and running. Thanks for bearing with us.
2 previous updates