Previous incidents

The issue with our third-party provider has been resolved, and system performance has returned to normal.
We will continue to monitor the situation closely to ensure stability. Thank you for your patience and understanding.

All services are back online. Apologies for the downtime. If you are still experiencing issues please contact our support team.

Issue has been resolved and all services should be up and running again.

We have updated our configurations to match the new functionality. All invoices should be processed as usual.

The issue has been resolved. All services are back to normal. Thank you for your patience.

The issue has been resolved now. The invoices will start processing as usual.

We have detected the issue and restored the portal. You should be able to log in now.

The issue was caused by a code change which we reverted.

We have found the root cause and fixed the issue. Webchat should be running as usual.

The issue with payslips is resolved and they are being processed.

conversations recovered.

The issue has been resolved. Phone and chatbot services are working as expected again. Thanks for your patience.

We are fully up and running, invoices and chats are back online. Apologies for inconvenience.

All services are back online. Thank you for bearing with us!

The issue has been resolved. Thank you for your patience.

The root cause has been found and resolved. All solutions are back online

We have identified the issue and solved it. Services are back online.

Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please.

The root cause was addressed

Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.

Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.

KYC systems are back online

All systems are back online

We’re back! Webchat should be up and running. Thanks for bearing with us.