Previous incidents
Payslips not being processed
Resolved Jul 09 at 03:42pm CEST
The issue with payslips is resolved and they are being processed.
conversations is down
Resolved Jul 09 at 01:56pm CEST
conversations recovered.
1 previous update
Voice Bot Call Connection Issue
Resolved Jul 02 at 11:10am CEST
The issue has been resolved. Phone and chatbot services are working as expected again. Thanks for your patience.
1 previous update
Bots responding with a default message and invoices processing is delayed
Resolved Jul 01 at 09:34am CEST
We are fully up and running, invoices and chats are back online. Apologies for inconvenience.
2 previous updates
Downtime Performance of Chat Service
Resolved Jun 30 at 05:12pm CEST
All services are back online. Thank you for bearing with us!
1 previous update
Chatbot Loading Indicator Issue
Resolved Jul 01 at 12:15pm CEST
The issue has been resolved. Thank you for your patience.
1 previous update
Customer service solution down
Resolved Jun 26 at 03:10pm CEST
The root cause has been found and resolved. All solutions are back online
1 previous update
Degraded performance customer service solution
Resolved Jun 25 at 02:23pm CEST
We have identified the issue and solved it. Services are back online.
1 previous update
All services unavailable or degraded
Resolved Jun 12 at 08:46pm CEST
Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please.
1 previous update
Skill partially unavailable
Resolved Jun 06 at 03:29pm CEST
The root cause was addressed
1 previous update
Skills unavailable
Resolved Jun 06 at 01:56pm CEST
Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.
1 previous update
No conversations possible
Resolved May 28 at 09:52pm CEST
Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.
1 previous update
Degraded performance KYC skills
Resolved May 27 at 02:30pm CEST
KYC systems are back online
1 previous update
Invoicing & KYC showing degraded performance
Resolved May 27 at 02:30pm CEST
All systems are back online
1 previous update
Degraded Performance of Email and KYC Services
Resolved May 19 at 01:20pm CEST
We’re back! Webchat should be up and running. Thanks for bearing with us.
2 previous updates