Previous incidents

July 2025

Jul 02, 2025

1 incident

Voice Bot Call Connection Issue

Downtime

Resolved Jul 02 at 11:10am CEST

The issue has been resolved. Phone and chatbot services are working as expected again. Thanks for your patience.

1 previous update

Jul 01, 2025

1 incident

Bots responding with a default message and invoices processing is delayed

Downtime

Resolved Jul 01 at 09:34am CEST

We are fully up and running, invoices and chats are back online. Apologies for inconvenience.

2 previous updates

June 2025

Jun 30, 2025

1 incident

Downtime Performance of Chat Service

Degraded

Resolved Jun 30 at 05:12pm CEST

All services are back online. Thank you for bearing with us!

1 previous update

Jun 27, 2025

1 incident

Chatbot Loading Indicator Issue

Degraded

Resolved Jul 01 at 12:15pm CEST

The issue has been resolved. Thank you for your patience.

1 previous update

Jun 26, 2025

1 incident

Customer service solution down

Downtime

Resolved Jun 26 at 03:10pm CEST

The root cause has been found and resolved. All solutions are back online

1 previous update

Jun 25, 2025

1 incident

Degraded performance customer service solution

Degraded

Resolved Jun 25 at 02:23pm CEST

We have identified the issue and solved it. Services are back online.

1 previous update

Jun 12, 2025

1 incident

All services unavailable or degraded

Degraded

Resolved Jun 12 at 08:46pm CEST

Our partner has informed us services are back online. We can see this in our systems as well. Excuse us for the inconvenience please.

1 previous update

Jun 06, 2025

2 incidents

Skill partially unavailable

Degraded

Resolved Jun 06 at 03:29pm CEST

The root cause was addressed

1 previous update

Skills unavailable

Downtime

Resolved Jun 06 at 01:56pm CEST

Our cost estimators were returning too many digits resulting in skills failing at the last moment. The issue has been reverted. We have implemented additional tests to catch this earlier on in our QA process.

1 previous update

May 2025

May 28, 2025

1 incident

No conversations possible

Downtime

Resolved May 28 at 09:52pm CEST

Our supplier has addressed their issue. We are monitoring them for the coming time. Next week we will reduce our reliance on this external supplier so we have more control over downtimes like this.