Previous incidents
Recommendations unavailable
Resolved Apr 16, 2025 at 8:31am UTC
We have resolved the issue. Thank you for bearing with us.
1 previous update
freeday.ai is down
Resolved Apr 8, 2025 at 2:45pm UTC
freeday.ai recovered.
1 previous update
conversations is down
Resolved Apr 6, 2025 at 12:51pm UTC
conversations recovered.
1 previous update
Sharepoint widgets are not working properly
Resolved Apr 3, 2025 at 7:18pm UTC
Clearing your browsers cache will re-instantiate the widget in your Sharepoint. We are improving our release to ensure such issues are less impactful towards the clients. Thanks!
2 previous updates
Degraded Performance Web Chats
Resolved Apr 3, 2025 at 2:06pm UTC
All web chats are back online. Thank you for bearing with us!
1 previous update
Degradede Performance of SharepointChat Widget
Resolved Apr 2, 2025 at 11:30am UTC
We are back online! All SharePoint Widgets function as expected. Thanks for bearing with us 🙏
1 previous update
skills is down
Resolved Apr 1, 2025 at 11:52am UTC
skills recovered.
1 previous update
Degrade Performance of Webchats
Resolved Apr 1, 2025 at 10:50am UTC
We’re back! web chats should be up and running. Thanks for bearing with us.
1 previous update
Partial outage for webchat
Resolved Apr 1, 2025 at 7:47am UTC
We have identified the issue and reverted the changes
1 previous update
Unable to fetch emails from outlook
Resolved Mar 27, 2025 at 10:33am UTC
services restored
1 previous update
Unable to type messages into the webchat
Resolved Mar 18, 2025 at 11:59am UTC
One of the libraries we are using was connecting to the wrong url. We have fixed the issue and restored the service.
1 previous update
Bots are showing network connection issues
Resolved Mar 12, 2025 at 5:29pm UTC
The issue has now been resolved. The root cause was a wrong update of our widget library that is present on customers website.
You might still see weird UI or colors, it takes a bit of time for the new fix to kick in. Clearing your browser cache will speed up things. In case you still see issues, please get in touch.
We are working on improving our process to prevent such issues from happening again. Thanks for understanding.
2 previous updates
Bots responding with default messages
Resolved Mar 11, 2025 at 12:18pm UTC
We’re back! Webchat should be up and running. Thanks for bearing with us.
2 previous updates
Degraded performance on some bots
Resolved Mar 10, 2025 at 5:43pm UTC
The issue has been resolved and all services are back online
2 previous updates
Chats not responding
Resolved Mar 6, 2025 at 3:30pm UTC
We made a code change that caused the webchats to stop sending messages. The impact was limited to certain customers.
We have identified and reverted the broken code. The service is now restored.
1 previous update
Chat not responding
Resolved Feb 19, 2025 at 3:37pm UTC
A library upgrade was rolled out to specific customers that caused the issue. We have reverted the upgrade, the service is now restored.
1 previous update
some skills are down
Resolved Feb 4, 2025 at 11:19am UTC
We have found and resolved the issue. All skills are back online
1 previous update